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PlugLink
HD
AV
ECo
Adapter User’s Guide
Solution #2:
The Network Encryption Key (NEK) may not be correct on your devices.
1
Reset the Network Encryption Key using the Factory Reset button located on
the bottom of your PL9661 AV device. This will reset the NEK back to the default
of HomePlug.
2
Test your connection again. If this still does not work, perform the factory
reset on all of your other PL9661 AV devices in your network.
Solution #3:
1
Unplug the PL9661 AV from the current electrical outlet.
2
Locate another outlet in the home.
3
Plug the PL9661 AV into that outlet.
4
Attach a computer to the PL9661 AV.
5
Open the Power Manager Utility (located on the enclosed CD).
6
Under the Profile button, check if your PL9661 AV is displayed (it will be the
first) and see if your other PL9661 AV devices can be seen. If you can see other
devices under the Profile screen, your PL9661 AV device is functioning properly.
It is possible some outlets in your home are not connected together.
Solution #4:
Your broadband connection may have stopped working.
1
Power down your broadband router and/or DSL/cable modem (if
applicable) for about 30 seconds and then power them back on.
2
If this step fails, please contact your ISP for assistance.
