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Page 11

ASKO Advisory Center Phone Number:
  972-238-0794 or 800-898-1879

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If you should experience a problem with your dishwasher,
you should review the list of frequently encountered
situations below. It could save you the cost and
inconvenience of a service call.

Even though the product is under warranty, if the problem
is not caused by defective product workmanship or
materials, you will be charged for a service call. Refer to
page 15 to determine what is and is not covered under
your warranty. If you’re still not sure, contact the ASKO
Advisory Center before you call a service technician.

BEFORE 

BEFORE 

BEFORE 

BEFORE 

BEFORE Y

Y

Y

Y

YOU CALL

OU CALL

OU CALL

OU CALL

OU CALL

Before calling for service or contacting ASKO regarding
a warranty issue, make a note of the model name, type
number and serial number. The model is on the front of
the dishwasher. The type plate with the type name and
serial number is located on the inside edge of the door.
(See illustration at right.)

Type plate
(see below)

Type:  DW20.x

000000000000

123456789012345678

123456789012345678

123456789012345678

Type Name

12-digit
Serial
Number

Detergent left in compartment

Be careful not to load items so close to the dispenser
that the cover will not open to release the detergent.

The dispenser is not supposed to open when you
use the Rinse program.

Your dishwasher detergent should be fresh and stored
tightly closed in a cool, dry place. Old or caked
detergent should be thrown away because it will not
dissolve properly and will leave a gritty residue on
the dishware.

Wait until you are ready to start the dishwasher to
add the detergent.

The detergent compartment only opens in the main
wash programs, not the Rinse program.

Dishwasher makes unusual noises

This usually means that something is not loaded
properly. Make sure the dishes are securely in place
and that nothing has fallen between the basket tines.
Also, place small items in the small items
compartment and close the lid. (See page 4.)

Dishwasher leaks

Use only unscented, granular automatic dishwasher
detergent. Using a liquid detergent could cause
oversudsing and leakage.

You should always use fresh detergent.

The amount of detergent needed for your dishes
depends on the hardness of the water in your area.
Contact your local utility company to learn the water
hardness in your area then refer to the chart on page
5 to determine the amount of detergent you should
use.

Be careful not to overfill the rinse aid dispenser.
Spilled rinse aid could cause oversudsing and lead
to overflowing. Wipe away any spills with a damp
cloth.

Make sure the dishwasher is level. (See the
installation instructions.)

Dishwasher runs too long

If the temperature of the water entering your dishwasher
is below 120°, the dishwasher runs longer because it
heats the water to the proper temperature for the
program selected. Raising your water heater setting
may help to shorten the cycle times. If this doesn’t
resolve the problem, call the ASKO Advisory Center.

Continued on next page.

To remove hard water spots, try the following:

1. Run dishes through a normal wash program.

2. Remove all metal dishware, such as cutlery, pans,

etc., from the dishwasher.

3. Do not add detergent.

REMO

REMO

REMO

REMO

REMOVING HARD 

VING HARD 

VING HARD 

VING HARD 

VING HARD WA

WA

WA

WA

WATER SPO

TER SPO

TER SPO

TER SPO

TER SPOTS FR

TS FR

TS FR

TS FR

TS FROM DISHES

OM DISHES

OM DISHES

OM DISHES

OM DISHES

4. Pour two cups of vinegar into a bowl and set the

bowl face up on the bottom rack of the dishwasher.

5. Run the dishes through a Normal wash program.

If this doesn’t work, try the same process with 1/4 cup of
citric acid crystals (available at most drug stores) instead
of vinegar.

Summary of Contents for D3112

Page 1: ...instructions bef uctions bef uctions bef uctions bef uctions befor or or or ore using it f e using it f e using it f e using it f e using it for or or or or the f the f the f the f the fir ir ir ir irst time st time st time st time st time BEFORE USING YOUR NEW DISHWASHER 2 IMPORTANT SAFETY INSTRUCTIONS 2 CHILD SAFETY TIPS 2 DISHWASHER FEATURES 3 LOADING THE BASKETS 4 DETERGENT DISPENSER 5 DISHWAS...

Page 2: ...l water company to learn the water hardness in your area You ll need to know this to determine how much detergent and rinse aid to use This manual does not cover all possible conditions and situations that may occur Common sense and caution should always be used when installing operating and maintaining any appliance Read all instructions before using the dishwasher Dishwashers must be electricall...

Page 3: ...se Aid Dispenser Detergent Dispenser Filter B B B B BASKETS ASKETS ASKETS ASKETS ASKETS T h e r e i s n o n e e d t o r i n s e i t e m s b e f o r e y o u l o a d t h e m a c h i n e a l t h o u g h l a r g e r f o o d p a r t i c l e s s h o u l d b e r e m o v e d Upper Basket Lower Basket Cutlery Basket Small items containment lid Collapsible handle Cutlery compartments Easy pull out handle St...

Page 4: ...ARE BASKET ASKET ASKET ASKET ASKET LOADING THE UPPER BASKET After you have scraped off the large food particles place glasses cups saucers bowls and small plates in the upper basket as illustrated The fold down cup shelf on the left side of the basket gives you an additional place to stack cups and small bowls NOTE When loading sharp items always be careful not to cut the rack coating L L L L LO O...

Page 5: ...g company The harder the water the more detergent you may need Refer to the chart DISHW DISHW DISHW DISHW DISHWASHING DETER ASHING DETER ASHING DETER ASHING DETER ASHING DETERGENT GENT GENT GENT GENT below for the recommended detergent amounts based on water hardness Remember you should adjust the amount of detergent you use by small amounts until you find the correct amount NOTE We recommend that...

Page 6: ...stment dial to the next higher number Rinse aid adjustment dial NOTE Only adjust the dial one number at a time Rinse Aid Level Indicator 1 4 full Should refill to eliminate spotting 1 2 full 3 4 full Full Empty As the rinse aid diminishes the size of the black dot on the rinse aid level indicator changes as illustrated below The rinse aid is released during the final rinse to prevent water from fo...

Page 7: ...ON ON ON ON Press this button to turn the main power to the unit on and off Refer to the illustration above to see the location of the power button ST ST ST ST STAR AR AR AR ART ST T ST T ST T ST T STOP BUTT OP BUTT OP BUTT OP BUTT OP BUTTON ON ON ON ON Once you have selected the wash program and temperature option press this button to start the dishwasher Make sure the door is securely closed The...

Page 8: ... out Wash all three filters gently in hot soapy water and rinse them thoroughly WARNING Never run the dishwasher without the filters in place CLEANING THE DOOR CLEANING THE DOOR CLEANING THE DOOR CLEANING THE DOOR CLEANING THE DOOR To clean the edge around the door use only a soft warm damp rag To prevent penetration of water into the door lock and electrical components do not use a spray cleaner ...

Page 9: ... Next lift out the adaptor piece on the left side of the sump area You might want to remove any standing water first You can then look into the sump area for the item causing the obstruction You may need to use your finger to move the pump blade and loosen the object Should you find something simply scoop it out then replace the adaptor piece and the filters To reach an item caught in the drain pu...

Page 10: ...LEMS OBLEMS OBLEMS As with any new appliance it sometimes takes using it a few times to learn to operate it properly If you are having minor performance problems with your dishwasher read this section before calling for service It may save you time and unnecessary expense NOTE ASKO has no control over what is put in our appliances once installed in a customer s home You are solely responsible for ...

Page 11: ...inse program Dishwasher makes unusual noises This usually means that something is not loaded properly Make sure the dishes are securely in place and that nothing has fallen between the basket tines Also place small items in the small items compartment and close the lid See page 4 Dishwasher leaks Use only unscented granular automatic dishwasher detergent Using a liquid detergent could cause oversu...

Page 12: ...ers and drain area for blockage See page 8 Check for a kink in the drain hose Dishwasher does not fill properly Make sure the water supply is turned on Make sure the dishwasher is turned on and the door is closed securely Check for crimps in the water feed line The system is designed to detect an overflow When it does it shuts off the inlet valve and circulation pump and turns on the drain pump Se...

Page 13: ...d allowed to contact other items during the wash Wood handles may also warp crack or loosen Plastic handles may discolor Check manufacturer s washing instructions Lead crystal No Certain types of lead crystal may etch if machine washed Non dishware No Never wash items such as electronic air cleaners air filters of any kind paint items brushes etc You could damage the dishwasher Non stick Yes If ma...

Page 14: ...a program to add an item 8 K K K K K Knife stop 4 Knives 13 L L L L L Lead crystal 13 Lower basket 3 M M M M M Main filter 8 Main wash detergent compartment 5 N N N N N Non dishware items washing 13 Non stick pans washing 13 O O O O O Operating instructions 7 Options 7 P P P P P Pewter 13 Plastic items 10 13 Pre wash detergent compartment 5 Program options 7 Programs 7 R R R R R Rinse aid dispense...

Page 15: ...below Before calling for service or contacting AM Appliance Group regarding a warranty issue make a note of the model type name and serial number see page 11 IN NO EVENT SHALL AM APPLIANCE GROUP BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES Three Year Full Warranty From date of purchase AM APPLIANCE GROUP WILL PAY FOR LENGTH OF WARRANTY Fourth Fifth Year Limited Warranty Three year fu...

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