Askey TCG310-d User Manual Download Page 2

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Chapter 1: Connections and Setup ............................................................................................................... 4

Introduction

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Features

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Computer Requirements

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Cable Modem Overview

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Front Panel

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Rear Panel

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Relationship among the Devices

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What the Modem Does

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What the Modem Needs to Do Its Job

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Contact Your Local Cable Company

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Connecting the Cable Modem to a Single Computer

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Attaching the Cable TV Wire to the Cable Modem

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Installation procedure for connecting to the Ethernet interface

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Chapter 2: WEB Configuration .................................................................................................................. 13

Accessing the Web Configuration

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Overview Web Page Group

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Overview

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Settings Web Page Group

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Language

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Password

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Configuration

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Status Web Page Group

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Status

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Upstream

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Downstream

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Event log

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Chapter 3: Additional Information ............................................................................................................. 22

Frequently Asked Questions

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General Troubleshooting

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Service Information

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Glossary

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CAUTION for UL(Check caution label on gift box)

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Summary of Contents for TCG310-d

Page 1: ... Page 1 26 TCG310 d USER MANUAL ...

Page 2: ...g the Cable TV Wire to the Cable Modem 11 Installation procedure for connecting to the Ethernet interface 12 Chapter 2 WEB Configuration 13 Accessing the Web Configuration 13 Overview Web Page Group 14 Overview 14 Settings Web Page Group 15 Language 15 Password 16 Configuration 17 Status Web Page Group 18 Status 18 Upstream 19 Downstream 20 Event log 21 Chapter 3 Additional Information 22 Frequent...

Page 3: ... Page 3 26 ...

Page 4: ...AM Upstream channels l Latest CableLabs DOCSIS 3 1 Technology support backward compatible to CableLabs DOCSIS 1 0 1 1 2 0 3 0 Standard Compliant l Switchable diplexer better adapts current MSO Coax HFC environment l Upstream Diagnostic Analyzer and Downstream Spectrum Analyzer function makes installation process easy further reduce the operation cost l Quad Gigabit Ethernet Switch with auto negoti...

Page 5: ... or better SVGA preferred VGA or better SVGA built in preferred Ethernet 100BaseT or 1000BaseT 100BaseT or 1000BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need a standard Ethernet cable to connect the Ethernet card to your Cable Modem Software A TCP IP n...

Page 6: ... cable modem from the Network Downstream Traffic US Indicates the status of Data transmission by the cable modem to the Network Upstream Traffic Online Displays the status of your cable connection The light is off when no cable connection is detected and fully lit when the modem has established a connection with the network and data can be transferred LAN Indicates the state of Ethernet ports ...

Page 7: ...zation complete to before 1 second DS scanning DOCSIS Start up Operation ON FLASH OFF OFF X During DS scanning and acquiring SYNC ON ON FLASH OFF X From SYNC completed receiving UCD to ranging completed ON ON ON FLASH X During DHCP configuration file download registration and Baseline Privacy initialization ON ON ON ON X Operational NACO ON ON FLASH FLASH OFF X Operational NACO OFF CPE Operation O...

Page 8: ...ck Connector for DC12V USB Host USB 3 0 connector software upgrade only Ethernet Ethernet ports 10 100 1000BaseT RJ 45 connector Reset To restart the modem or press over 5 seconds can default the modem Cable Connector for the cable network Table 1 2 Rear Panel description ...

Page 9: ... Modem Needs to Do Its Job n The Right Cable Company Make sure your local cable company provides data services that use cable TV industry standard DOCSIS compliant technology Check with your cable company to make sure you have everything you need to begin they ll know if you need to install special software or re configure your computer to make your cable internet service work for you Contact Your...

Page 10: ... will always be ready whenever you need Important Information Your cable company should always be consulted before installing a new cable outlet Do not attempt any rewiring without contacting your cable company first Please verify the following on the Cable Modem The Power LED should be lighted when plug in the power adapter Connecting the Cable Modem to a Single Computer This section of the manua...

Page 11: ...nected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 6 for the wiring example Notes For optimum performance be sure to connect your Cable Modem to the first point the cable enters your home The splitter must be rated for at least 1GHz Fig 1 4 Basic Home Wir...

Page 12: ...the modem Note Only use the power adapter that comes with the modem Using another power adapter can cause damage to the product and will void the warranty Connect an Ethernet cable direct connection see below to the Ethernet port at the back of the computer and the other end to the ETHERNET port on the rear panel of the cable modem The modem will seek the appropriate cable signal on the cable tele...

Page 13: ...and configuration web pages You can configure the settings on the web page and apply them to the device Once your host PC is properly configured please proceed as follows 1 Start your web browser and type the private IP address of the Cable Modem on the URL field 192 168 100 1 2 After connecting to the device you will be prompted to enter username and password By default the username is admin and ...

Page 14: ... Page 14 26 Overview Web Page Group Overview The Overview page is the start page You could switch to other pages e g Setting Status Fig 2 2 Overview ...

Page 15: ... Page 15 26 Settings Web Page Group Language This page allows configuration of language Fig 2 3 Setting Language ...

Page 16: ...assword The password can be a maximum of 8 characters and is case sensitive If forget your username and password you may Press Reset button on the rear panel more than 5seconds to restore the username and password to default Note We are always suggesting you to modify the password This is a basic protection against wrongful access to the Gateway Web pages Fig 2 4 Setting Password ...

Page 17: ... Page 17 26 Configuration This page allows you to save your current settings locally on your PC or restore settings previously saved Fig 2 5 Setting Configuration ...

Page 18: ... Page 18 26 Status Web Page Group Status This page can find an overview of all your router parameters This may help you in optimizing or trouble shooting your router Fig 2 6 Status Status ...

Page 19: ... Page 19 26 Upstream This page displays CM s upstream information Fig 2 7 Status Upstream ...

Page 20: ... Page 20 26 Downstream This page displays CM s downstream information Fig 2 8 Status Downstream ...

Page 21: ... Page 21 26 Event log This page displays the contents of the Cable modem event log Important event of the device will be logged here Fig 2 9 Status Event log ...

Page 22: ...and a connection to the World Wide Web Q Can I watch TV surf the Internet and talk to my friends through the Cable Modem at the same time A Absolutely Q What do you mean by Broadband A Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broader band means more information more quickly Q What is DOCSIS and what doe...

Page 23: ...dem won t register a cable connection l If the modem is in Initialization Mode the INTERNET light will be flashing Call your Cable Company if it has not completed this 5 step process within 30 minutes and note which step it is getting stuck on l The modem should work with a standard RG 6 coaxial cable but if you re using a cable other than the one your Cable Company recommends or if the terminal c...

Page 24: ...vice for the Digital Cable Modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your Cable Modem from a retailer see the enclosed warranty card ...

Page 25: ...ations support interface specifications for Cable Modems and associated equipment F Connector A type of coaxial connector labeled CABLE IN on the rear of the Cable Modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser IP Address A unique 32 bit address a...

Page 26: ...ll your attention to Article 820 93 of the National Electrical Code Section 54 of the Canadian Electrical Code Part 1 which provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical ...

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