ASCOM Ascotel 2025, System Manual

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ascom Ascotel 2025/2045/2065
2.72 Routing Elements HBT_20321104_02/B0_en
Alternative Destinations
A call distribution element can be linked with two other call distribution elements
for the routing to alternative destinations:
• One of the call distribution elements is used for the routing to alternative des-
tinations if a call at the original destination is not answered.
• The other call distribution element is used for the routing to alternative desti-
nations if the original destination is busy.
Alternative Destination if no Answer
If at the original destination the call is neither answered nor forwarded within a
configurable period of time ("CDE forwarding time" setting), it is routed to the
call distribution element entered under "CDE if no answer". The original destina-
tion will then stop ringing.
Fig. 2.38: Routing via CDE if no answer
If the call is not answered at the alternative destination either, it will be routed to
another call distribution element if such an element has been entered under "CDE
if no answer".
If the alternative destination is busy, the call is not forwarded.
The CDE forwarding time can be set individually for each call distribution element.
-> SC 220
220
230
Does not answer
Call distribution element 2
-> CDE if no answer: 3
Call distribution element 3
-> SC 230
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