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Aruba 800-E

31

Installation Guide

Troubleshooting

Chapter 5

Contacting Tech Support

If you need help from Aruba Technical Support, use the following screen (Figure
5-5) to capture information useful to support personnel in troubleshooting your
Access Multiplexer. Navigate to the Diagnostics > General > Technical Support
page.

:

F

IGURE

5-5

Tech Support

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37
38
39
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Summary of Contents for 800-E

Page 1: ...Aruba 800 E Access Multiplexer Installation Guide...

Page 2: ...All other trademarks or registered trademarks are the property of their respective holders Legal Notice The use of Aruba Wireless Networks Inc switching platforms and software by all individuals or c...

Page 3: ...could void the user s authority to operate this equipment This product complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful...

Page 4: ...complies with 21 CFR Chapter 1 Subchapter J Part 1040 10 and IEC 60825 1 1993 A1 1997 A2 2001 IEC 60825 2 2000 CAUTION The lithium battery may explode if it is incorrectly replaced A trained technici...

Page 5: ...ocation 7 Mounting the Chassis 8 Connecting Power 11 Verifying the Installation 13 Chapter 3 Initializing the 800 E 15 Serial Console Port 15 Prerequisite Information 16 Initial Switch Setup 17 Loggin...

Page 6: ...g Your 800 E Software 30 Contacting Tech Support 31 Appendix A Ports 33 FE Network Ports 33 Serial Power Over Ethernet 33 Physical Description LEDs 34 Pin Outs 35 Cables 35 GE Uplink Port 36 Physical...

Page 7: ...erview Describes the main features of this product including physical diagrams Chapter 2 Installing the Chassis Instructions for mounting the chassis and attaching power Chapter 3 Initializing the 800...

Page 8: ...commands when mentioned in the text Commands In the command examples this bold font depicts text that the user must type exactly as shown Arguments In the command examples italicized text within angle...

Page 9: ...ts All traffic traversing an 800 E will be tunneled over the network to an Aruba Mobility Controller where security services will be applied Features The 800 E features include 1 Gigabit Ethernet netw...

Page 10: ...ts on page 33 for port LED and cable specifications 8 GIGABIT 8 GIGABIT 8 SERIAL LNK ACT LNK ACT POE ACCESS POINT STATUS 7 6 5 4 4 5 6 7 LNK ACT POE ACCESS POINT STATUS 3 2 1 0 POWER STATUS 0 1 2 3 SE...

Page 11: ...connector See Serial Console Port on page 39 for more port and cable specifications See the ArubaOS User s Guide for information on using the features available through this port Fans heat exhaust on...

Page 12: ...System Overview Chapter 1 4 Aruba 800 E 0500191 Installation Guide November 2005...

Page 13: ...r 12 24 screws included or screws as appropriate for your rack Aruba power cord rated to at least 10 A with IEC320 connector included Phillips or cross head screwdriver 19 inch equipment rack or equiv...

Page 14: ...ch are not insulated This includes any network cables To minimize electrical hazard keep water and other fluids away from the product Comply with electrical grounding standards during all phases of in...

Page 15: ...eliable power Make sure that your electrical outlet is compatible with the 800 E Access Multiplexer The switch power input is auto ranging and accepts 90 132 180 264 VAC 50 to 60 Hz 3 5 2 0 A The powe...

Page 16: ...nce For best operation keep the 800 E Access Multiplexer and all cords and cables at least 0 7 meters 2 feet from fluorescent lighting fixtures and 2 meters 6 feet from photocopiers radio transmitters...

Page 17: ...three 6 32 flat head screws included 3 Attach the 800 E Access Multiplexer to the rack NOTE For proper operation the 800 E Access Multiplexer requires an ambient air temperature between 0 to 40 C 32...

Page 18: ...ultiplexer Use a Phillips or cross head screwdriver to secure the switch to the rack with two 12 24 screws included for each mounting bracket NOTE Some cabinets require different screws which are not...

Page 19: ...tor LEDs Connecting Power 1 Make sure you understand the procedure and all precautions Before beginning read the entire procedure Make sure you understand all the precautions in these steps as well as...

Page 20: ...n by all connected Power Over Ethernet POE devices must not exceed 100 W total 4 Attach the power cord to the power input socket at the back of the switch Plug an appropriate power cord into the power...

Page 21: ...t each of the three fan positions 3 Check for the appropriate operation indicators Once the system has successfully booted you should observe the following z The system Power LED is solid green z The...

Page 22: ...Installing the Chassis Chapter 2 14 Aruba 800 E 0500191 Installation Guide November 2005...

Page 23: ...ation Serial Console Port The serial console port is located on the front panel of the 800 E Access Multiplexer This port is for connecting a local management console and can be used to access the tex...

Page 24: ...ate with the Master Switch or Mobility Controller where the GRE tunnel terminates Interface IP address subnet mask This is the IP address and subnet mask of the VLAN interface that is connected to the...

Page 25: ...ted to a local Mobility Controller the Master Switch to this Mobility Controller will provide Master Switch services to the 800 E such as heartbeat Initial Switch Setup The following procedure outline...

Page 26: ...me for an Aruba 800 E Access Multiplexer Enter VLAN 1 interface IP address 172 16 0 254 Enter the appropriate IP address for your VLAN 1 Enter VLAN 1 interface subnet mask 255 255 255 0 Enter the subn...

Page 27: ...mode Create the Enable mode password The administrator must be able to access this mode to access the configuration commands Re type password for enable mode Confirm the Enable mode password If the t...

Page 28: ...wser to access the Access Multiplexer To start the Web UI software enter the following URL in your Web browser http Access Multiplexer IP address or hostname For example to connect to the Access Multi...

Page 29: ...he VLANs to be tunneled on both ends of the tunnel Configure the ports supporting tunneled VLANs Configure the Mobility Controller local or master to support the 800 E Verify the Multiplexer IP Settin...

Page 30: ...the VLAN You must have the same VLANs on your Access Multiplexer as on your Mobility Controller By default all ports are assigned to VLAN1 To configure your Access Multiplexer VLAN ports 1 Navigate to...

Page 31: ...witch page 2 Select the Port tab 3 Select each port to be configured 4 In the Configure Selected Ports section make sure Enable Port and Enable MUX are selected 5 Enter the VLAN ID associated with thi...

Page 32: ...ility Controller end of the connection 1 Navigate to the Configuration Switch page 2 Click Master Switch for master switch connections or Mux Server if the 800 E is connected to a Mobility Controller...

Page 33: ...the Configuration Switch page To verify these settings 1 Navigate to the Configuration Switch page 2 Select the General tab 3 Verify that the IP address of the MUX Server is correct as set in the set...

Page 34: ...ers on your network are communicating properly through the Multiplexer to the Master Switch To verify your Access Multiplexer 1 Navigate to the Monitoring Network Network Summary page on your Master S...

Page 35: ...e same privileged password used on the Mobility Controller to be entered using the user level enable command Privileged Access is available only after the Access Multiplexer has successfully booted an...

Page 36: ...ess settings enable privileged password Access the Access Multiplexer Support privileged mode Privileged Commands In addition to the user commands the following commands are available upon successfull...

Page 37: ...ng Chapter 5 Monitoring Your 800 E To check the status of your 800 E 1 Navigate to the Monitoring Switch Inventory page This screen displays information on your Access Multiplexer hardware and ArubaOS...

Page 38: ...s of individual ports on your 800 E 1 Navigate to the Monitoring Switch Ports page This screen shows port configuration information FIGURE 5 3 Monitoring Ports Managing Your 800 E Software Use this sc...

Page 39: ...Tech Support If you need help from Aruba Technical Support use the following screen Figure 5 5 to capture information useful to support personnel in troubleshooting your Access Multiplexer Navigate to...

Page 40: ...Troubleshooting Chapter 5 32 Aruba 800 E 0500191 Installation Guide November 2005...

Page 41: ...nsole This chapter describes the general features and physical characteristics of the various ports and details their compatible cables and connectors FE Network Ports The 800 E Access Multiplexer has...

Page 42: ...s See material starting on page 35 for port and cable specifications LNK ACT LED Each FE port has its own LNK ACT LED located at the left side of the port During operation these LEDs provide the follo...

Page 43: ...SPOE adapter with no intervening hubs routers switches or other network equipment Aruba SPOE adapters separate the serial and FE portions of the cable and route them to their individual ports on the...

Page 44: ...he port detects MDI MDX and automatically adjusts for straight through or crossover cables The maximum length for FE cables is 100 meters 325 feet For cables that run through plenums or air handling s...

Page 45: ...LED Cables Approved GBICs Approved GBICs are typically selected when the line card is purchased Although the modules are user replaceable for continued safety and reliability only approved modules fro...

Page 46: ...S DTR 1250 MM GB HFBR 5601 Cable Connector Range 62 5 m multimode fiber SC type fiber optic Up to 260 m 850 feet 50 m multimode fiber SC type fiber optic Up to 550 m 1800 feet Vendor Part Number Cable...

Page 47: ...User s Guide for using the features available through this port Port Adapter Pin Outs The serial console port s RJ 45 female connector accepts an RS 232 serial cable with a male connector Pin outs ar...

Page 48: ...shown in Figure A 5 FIGURE A 5 Serial Port Adapter Communications Settings TABLE A 4 Console Terminal Settings Baud Rate Data Bits Parity Stop Bits Flow Control 9600 8 None 1 None 3 4 5 2 5 6 3 RJ 45...

Page 49: ...ications Item Specification Temperature Operating 0 to 40 C 32 to 104 F Storage 0 to 50 C 32 to 122 F Humidity 5 to 95 non condensing TABLE B 3 Operational Specifications Item Specification Power 90 1...

Page 50: ...lass A VCCI Class A Japan The CE approval mark on back of the product indicates that it meets European Directive 89 336 EEC EN 55022 Class A CISPR 22 Class A EN55024 EN 61000 3 2 EN 61000 3 3 AS NZS C...

Page 51: ...e Telephone Numbers Main Site http www arubanetworks com Support http www arubanetworks com support Main Fax Sales Support 408 227 4500 408 227 4550 408 754 1201 In the US France UK Germany All Other...

Page 52: ...ollection recycling and recovery targets for various categories of electrical products and their waste The Restriction on Hazardous Substances Directive RoHS 2002 95 EC which accompanies the WEEE Dire...

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