Troubleshooting
Fault
Cause
Solution
Unit does not power on.
1.
Not receiving power from the wall receptacle or
the power strip
2.
Blown fuses
3.
Console has an internal power failure
1.
Check the main power plug and wall receptacle
2.
Check the fuses
3.
Send in for repairs
Handpiece does not work.
1.
Handpiece is not connected to the
correct channel
2.
Not fully or properly connected or
connector is damage
3.
Liquid in the receptacle or connector
4.
Connector is damaged
5.
Footswitch is defective
6.
Footswitch is functional
7.
Handpiece is too hot after sterilization
8.
Handpiece over-current is detected
9.
Defective handpiece
1.
Check that the connector is plugged into the
correct channel receptacle
2.
Check that both connectors are plugged in
properly
3.
Dry thoroughly
4.
Send in for repairs
5.
Operate the device using the console unit
6.
Replace the handpiece
7.
Allow it to cool down as indicated in the
WARNING in the Synergy
Resection
User’s Guide
8.
Allow 30 seconds for the console to reset the
affected channel
9.
Send in for repairs
Motor runs but shaver blades / burrs
do not work.
1.
Shaver blade / burr incorrectly inserted
2.
Damaged hub
3.
Bent sleeve
1.
Insert the shaver blade so that it engages
Fully close the locking mechanism
2.
Replace the shaver blade / burr
3.
Replace the shaver blade / burr
No suction.
1.
Clogged suction connection
2.
Clogged shaver blade or burr
3.
Closed suction control
4.
Damaged suction control
1.
Rinse with a syringe
2.
Clean with a brush
3.
Open suction control
4.
Send in for repairs
This description of technique is provided as an educational tool and clinical aid to assist properly licensed medical professionals in
the usage of specific Arthrex products. As part of this professional usage, the medical professional must use their professional
judgment in making any final determinations in product usage and technique. In doing so, the medical professional should rely on
their own training and experience, and should conduct a thorough review of pertinent medical literature and the product’s directions
for use. Postoperative management is patient-specific and dependent on the treating professional’s assessment. Individual results
will vary and not all patients will experience the same postoperative activity level and/or outcomes.
View U.S. patent information at www.arthrex.com/corporate/virtual-patent-marking
arthrex.com
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Arthrex GmbH, 2021. All rights reserved. LI2-80003-EN_B
