Art MX624, User Manual, Page: 13 / 16

13
SERVICE
The following information is provided in the unlikely event that your unit requires
service.
1. Be sure that the unit is the cause of the problem. Check to make sure that the unit
has power supplied, that all cables are connected correctly, and that the cables
themselves are in working condition. You may want to consult with your dealer for
assistance in troubleshooting or testing your particular configuration.
2. If you believe that the ART unit is at fault, go to www.artproaudio.com . Select
" Support ", then " Return Authorization Request " to request a return authorization
number.
3. If you are returning the unit for service, pack the unit in its original carton or a
reasonable substitute. The original packaging may not be suitable as a shipping
carton, so consider putting the packaged unit in another box for shipping. Print the
RA number clearly on the outside of the shipping box. Print your return shipping
address on the outside of the box.
4. Include with your unit: a note with the RA number and your contact information,
including a return shipping address (we cannot ship to a P.O. box) and a daytime
phone number, and a description of the problem, preferably attached to the top of
the unit. Also include a copy of your purchase receipt.
Please fill in the following information for your reference:
Date of purchase: _______________________________________________
Purchased from: _______________________________________________
Serial Number: _______________________________________________