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Touchstone

WBM760

Wideband Cable Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out

streaming media, downloading new software, or checking your email, the Touch-

stone WBM760 Wideband Cable Modem brings it all to you faster and more reli-

ably. The high-speed, always-on connection won’t keep you waiting.

The Touchstone Wideband Cable Modem provides an Ethernet connection for use

with either a single computer or home/ofﬁce Local Area Network (LAN). Some Wide-

band Cable Modems also provide a USB 2.0 connection. You can connect two sep-

arate computers at the same time using both of these connections.

Installation is simple and your cable company will provide assistance to you for any

special requirements.

The links below provide more detailed instructions.

Safety Requirements

Getting Started

Installing and Connecting Your Wideband Cable Modem

Installing USB Drivers on Your PC

Conﬁguring Your Ethernet Connection

Using the Wideband Cable Modem

Troubleshooting

Glossary

Summary of Contents for Touchstone WBM760

Page 1: ...nnection for use with either a single computer or home of ce Local Area Network LAN Some Wide band Cable Modems also provide a USB 2 0 connection You can connect two sep arate computers at the same ti...

Page 2: ...nd recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any pro...

Page 3: ...rm to avoid risk of electrocution Use only power supply and power cord included with the equipment Equipment should be installed near the power outlet and should be easily accessible The shield of the...

Page 4: ...the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufactu...

Page 5: ...he European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Wideband Cable Modem th...

Page 6: ...rvices if offered by your cable company What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Wideband Cable Modem Po...

Page 7: ...le Modem to the nearest cable out let Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cab...

Page 8: ...ing hardware con guration is the minimum recommended Computers not meeting this con guration can still work with the WBM760 but may not be able to make maximum use of WBM760 throughput CPU P4 3GHz or...

Page 9: ...phone connectors you can purchase a longer cable if necessary at a computer retailer If you are connecting the Wideband Cable Modem directly to a computer or to an Ethernet hub or broadband router wit...

Page 10: ...updated Avoid providing web or le sharing services over your Wideband Cable Modem Besides certain vulnerability problems most cable companies pro hibit running servers on consumer level accounts and m...

Page 11: ...mance use high quality RG 6 type coax cable and minimize or eliminate splitters between the cable jack and the Wideband Cable Modem Note To prevent overheating your Wideband Cable Modem do not block t...

Page 12: ...US light may be yellow or green to indicate a high speed or ultra high speed connection D Online indicates internet data transmission status E Link indicates the status of an Ethernet all models or U...

Page 13: ...s this button B Ethernet connector yellow for use with a computer or home network LAN connection C USB connector if equipped blue for use with a computer USB connec tion D Cable connector for the coax...

Page 14: ...included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping screws not included the head diameter should be approximately 6mm 0 25inches Location Always position the Wideband Cable Mod...

Page 15: ...all Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Wideband Cable Modem with the indica...

Page 16: ...ne end of the yellow Ethernet cable to the yellow port on the back of the Wideband Cable Modem labeled Ethernet B and the other end to the Ethernet port on a computer hub or broadband router Recommend...

Page 17: ...Make sure you have the following before attempting to install the USB drivers PC with CD ROM drive Note A mini CD adapter is required for slot loading drives Adapter is not included at least one free...

Page 18: ...e Wideband Cable Modem WARNING Potential equipment damage Do not use a mini CD in a slot loading drive without using a mini CD adapter Damage to the drive may result A mini CD can be used in most tray...

Page 19: ...ompts you for the location of the drivers Note The dialog indicates that the wizard is looking for the ARRIS RNDIS Remote Network Device Interface Speci cation driver for the Wideband Cable Modem Touc...

Page 20: ...the second option to choose a speci c driver then click the Next button The wizard displays a list of search options Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Install...

Page 21: ...isc or CD ROM drive on most systems the CD drive is at D or E b Return to the Found New Hardware Wizard and click the Back button The wizard displays the previous screen shown in step 6 c Select Speci...

Page 22: ...rs then displays a window indicating that the installation is complete 9 Click the Finish button Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Installation USB Drivers Eth...

Page 23: ...pter Damage to the drive may result A mini CD can be used in most tray loading drives without an adapter 2 Insert the mini CD that came with the Wideband Cable Modem package into the CD ROM drive 3 Pl...

Page 24: ...ling the drivers then displays a window indicating that the installation is complete 5 Click the Finish button Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Installation U...

Page 25: ...SB 1 1 driver Follow these steps to obtain and install the driver 1 Download the zipped Vista USB driver from the ARRIS website at the fol lowing link http www arrisi com support usb index asp 2 Unzip...

Page 26: ...ver software at the bottom right of the screen Vista will not nd the driver and displays the following window At the prompt select I don t have the disc Show me other options 7 Select Browse my comput...

Page 27: ...ce Vista nds the driver software in the directory speci ed in step 8 in stallation is in progress as shown below Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Installation...

Page 28: ...installation is completed successfully Vista displays an icon with the message ARRIS TOUCHSTONE DEVICE Device driver software installed successfully at the bottom right corner of the screen Touchstone...

Page 29: ...performed then you will need to remove the old Vista USB driver before installing the Windows 7 USB driver See Remov ing USB Drivers for instructions Previous Windows XP or older Systems If your Touch...

Page 30: ...tial equipment damage Do not use a mini CD in a slot loading drive without using a mini CD adapter Damage to the drive may result A mini CD can be used in most tray loading drives without an adapter 1...

Page 31: ...le between the Touchstone Cable Modem or Wideband Cable Modem and personal computer running Vista 4 Open the directory created in step 2 or during the original driver installa tion if you kept it 5 Lo...

Page 32: ...ion for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on...

Page 33: ...ections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet c...

Page 34: ...new settings and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WBM760 Wideband Ca...

Page 35: ...own in this procedure 1 From the computer select Start Settings Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Con guration tab in the Network window t...

Page 36: ...5 Click OK to accept the new settings and OK again to close the Con gura tion window 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network Tou...

Page 37: ...rnet interface for use with Touchstone prod ucts 1 Open the Vista Control Panel 2 Double click Network and Sharing Center Touchstone WBM760 Wideband Cable Modem User s Guide Safety Getting Started Ins...

Page 38: ...uble click the Local Area Connection to open the Status window 5 If Windows requests permission to continue click Continue 6 Click Properties Touchstone WBM760 Wideband Cable Modem User s Guide Safety...

Page 39: ...and Obtain DNS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone WBM760 Wideband Cable Modem User s Guide Safety Ge...

Page 40: ...Ethernet interface for use with Touchstone prod ucts 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM602 Telephony Modem User s Guide Safety Getting Started Installation...

Page 41: ...Sharing Center 4 Click Local Area Connection to open the Status window Touchstone TM602 Telephony Modem User s Guide Safety Getting Started Installation USB Drivers Ethernet Con guration Usage Trouble...

Page 42: ...lly and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to close the Properties windows and then click Close to back out of the remaining setup sc...

Page 43: ...1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock 2 Click the Network icon Touchstone WBM760 Wideband Cable Mod...

Page 44: ...tab if necessary 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application Touchstone WBM760 Wideband Cable Modem User...

Page 45: ...he information packet supplied by your cable company Contact your cable company if you need help setting up your computer To take full advantage of the WBM760 high speed data connection you may need t...

Page 46: ...A DS B US C Online D Link E AC Power On Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Int...

Page 47: ...if you are having problems connecting to the Internet Use a pointed non metallic object to press this button The drawing to the left shows the location of the Reset button The Reset button is recesse...

Page 48: ...to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking The DS and US lights should be on If the Power light blinks for...

Page 49: ...the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes...

Page 50: ...ccount Call your cable company if you re not sure Instructions 1 Be sure that your computer is running either Windows 2000 Windows XP Windows Vista or Windows 7 Windows 95 Windows 98 and Windows NT ar...

Page 51: ...e USB cable e Re install the USB driver as shown in Installing USB Drivers on Your PC 7 Replace the USB cable 8 Call your cable company for help Touchstone WBM760 Wideband Cable Modem User s Guide Saf...

Page 52: ...he Wideband Cable Modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross ove...

Page 53: ...mational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connector...

Page 54: ...o author ize access to the Internet The MAC address is printed on a label on the bot tom of your Wideband Cable Modem Protocol A set of rules and formats that determines the communication behavior of...

Page 55: ...your computer or Wideband Cable Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or...

Page 56: ...nt Panel Rear Panel Mounting the Wideband Cable Modem Tools and Materials Location Instructions Wall mounting instructions Desktop mounting instructions Connecting the Wideband Cable Modem Making Ethe...

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