Arris Touchstone TM902 User Manual Download Page 40

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Cable Modem Start Up Sequence

The following table shows the start-up sequence for the cable modem portion of the

Telephony Modem. Indicator color is not important.

Online

Description

Flash

Off

Downstream search

Flash

Off

Downstream found; upstream search

Flash

Downstream and Upstream found;

retrieving setup information from cable

operator

Ready for service

Touchstone TM902 Telephony Modem User’s Guide

Safety

Getting

Started

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

Summary of Contents for Touchstone TM902

Page 1: ...e over IP telephone service The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home of ce Local Area Network LAN The Touchstone Telephony Modem pro...

Page 2: ...rt Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption TM902S Models only Getting Started About Your New Telephony Modem What s in the Box What s on the CD Items You Nee...

Page 3: ...in loss of service and or permanent damage to the Telephony Modem The Telephony Modem is designed to be connected directly to a telephone Connecting the Telephony Modem to the home s existing telephon...

Page 4: ...in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding situations and areas prone to lightning strikes additional surge protection may be...

Page 5: ...ent does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or mor...

Page 6: ...96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Telephony Mo...

Page 7: ...ds that the power switch remain in the ON position at all times Turning the switch OFF disables the device including both data service and telephone service Turning the switch OFF is recommended only...

Page 8: ...atible with DOCSIS 2 0 or 1 1 supports tiered data services if of fered by your cable company Telephony services PacketCable and Euro PacketCable 1 5 or 1 0 com pliant What s in the Box Make sure you...

Page 9: ...liminate splitters between the cable jack and the Telephony Modem Phone Cable as shown in the image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You...

Page 10: ...ervice When you call have the following information ready the Telephony Modem serial number and MAC addresses of the unit printed on a sticker on the bottom of the Telephony Modem the model number of...

Page 11: ...ng hardware con guration is the minimum recommended Computers not meeting this con guration can still work with the TM902 but may not be able to make maximum use of TM902 throughput CPU P4 3GHz or fas...

Page 12: ...ed a hub or broadband router available at computer retailers The Telephony Modem package comes with a 6 foot 1 9m Ethernet cable the connectors look like wide telephone connectors you can purchase mor...

Page 13: ...mpanies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy s...

Page 14: ...w one If you have ordered service your cable company should con gure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem...

Page 15: ...rear of the Telephony Modem has the following connectors and controls TM902A B S Rear Panel A Tel 1 grey connector for the rst phone line B Tel 2 grey connector for the second phone line C Ethernet c...

Page 16: ...on plywood or studs two 6 x 1 5 38 1 mm self tapping screws not included screwdriver at blade or Phillips depending on what kind of screws you use wall mount template included with the Telephony Mode...

Page 17: ...ll Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator li...

Page 18: ...hony Modem 2 Insert the plug from the power cord into the Power connector on the Tele phony Modem F and insert the power cord into a convenient AC outlet Model TM902S only Make sure that the rear pane...

Page 19: ...e cable to one of the grey telephone ports on the back of the Telephony Modem A or B Connect the other end to the telephone Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Install...

Page 20: ...formation for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different dependi...

Page 21: ...al up Con nections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one...

Page 22: ...cept the new settings and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM902 Tel...

Page 23: ...ndows XP for installation instructions Once installed and enabled follow this same con guration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ...

Page 24: ...connection The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone TM902 Telephony Modem User s Guide Safety Getting...

Page 25: ...new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM902 Telephony Mode...

Page 26: ...a Windows Vista operat ing system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center Window Touchstone TM902 Telephony Modem User s Gui...

Page 27: ...dow displays 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue Touchstone TM902 Telephony Modem User s Guide Safety...

Page 28: ...you selected displays 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 7 Cli...

Page 29: ...ure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installa...

Page 30: ...k and Sharing Center 4 Click Local Area Connection to open the Status window Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooti...

Page 31: ...perties to open the Properties window Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 31 TCP IPv4 Selected TCP IP...

Page 32: ...isplays 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept...

Page 33: ...X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TM902 Telephony Modem User s G...

Page 34: ...2 Click the Network icon Touchstone TM902 Telephony Modem User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 34...

Page 35: ...5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP I...

Page 36: ...pre vious window 9 Choose Automatically from the Con gure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TM902 Telephony Modem User s Guide Safety Getting Start...

Page 37: ...company Contact your cable company if you need help setting up your computer Wiring Problems If the Telephony Modem begins ashing all its lights for more than 10 seconds this indicates a problem with...

Page 38: ...o the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high...

Page 39: ...ltra high speed connection For some cable companies these colors may be reversed Power DS US Online Telephone Description 1 2 Off Off Off No power to Cable Modem Flash Flash Flash Power on Self Test C...

Page 40: ...t DS US Online Description Flash Off Off Downstream search On Flash Off Downstream found upstream search On On Flash Downstream and Upstream found retrieving setup information from cable operator On O...

Page 41: ...press this button The photo to the left shows the location of the Reset button The Reset button is recessed to prevent acci dental resets Model TM902S only The rear panel power switch can also be use...

Page 42: ...lways leave your Telephony Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or bli...

Page 43: ...nnected to a LAN Local Area Network either directly or through a rewall other communications on the LAN may slow down your connection To test your network speed try an online test such as http reviews...

Page 44: ...back of the Tele phony Modem labeled Tel 1 for line 1 and Tel 2 for line 2 If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t have...

Page 45: ...cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Con guration Protocol An IP protocol u...

Page 46: ...mmon types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telephony Modem Gateway The device usually a router that connects devices on a given IP subnet to o...

Page 47: ...the Internet The MAC address is printed on a label on the bottom of your Telephony Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given l...

Page 48: ...A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Modem into a switched outlet to avoid disruptions TCP IP Transmiss...

Page 49: ...the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are tradema...

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