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Arris Touchstone TM802, User Manual

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Arris Touchstone TM802 User Manual Download Page 29

5

Click the 

General

tab. Then click 

Obtain an IP address automatically

and click 

OK

.

6

Click 

OK 

to accept the new settings, and 

OK

again to close the Properties

window.

7

You may have to restart your computer in order for your computer to obtain

a new IP address from the network.

Touchstone TM822 Telephony Modem User’s Guide

Safety

Getting

Started

Battery

Installation

Installation

Ethernet

Configuration

Usage

Troubleshooting

Glossary

29

Summary of Contents for Touchstone TM802

Page 1: ...e over IP telephone service The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home of ce Local Area Network LAN The Touchstone Telephony Modem pro...

Page 2: ...ments FCC Part 15 European Compliance Getting Started About Your New Telephony Modem What s in the Box Items You Need Getting Service System Requirements Recommended Hardware Windows Linux other Unix...

Page 3: ...ge to the Telephony Modem CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of re or ba...

Page 4: ...rt 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power li...

Page 5: ...that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off an...

Page 6: ...the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Telephony Modem the Di...

Page 7: ...0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if of fered by your cable company Telephony services PacketCable and Euro PacketCable 1 5 or 1 0 com pliant Wha...

Page 8: ...scount stores Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want...

Page 9: ...Save this information for future use In addition you should ask your cable com pany the following questions Do you have any special system requirements or les that I need to down load after I am conne...

Page 10: ...e con guration is recommended Computers not meeting this con guration can still work with the TM822 but may not be able to make maximum use of TM822 throughput CPU P4 3GHz or faster RAM 1GB or greater...

Page 11: ...thernet connection Note To connect two or more computers to the Ethernet port you will need a hub or broadband router available at computer retailers The Telephony Modem package comes with a 6 foot 1...

Page 12: ...ohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software un...

Page 13: ...r black Basic Battery Installation and Replacement Extended backup battery provides up to 12 hours of backup time de pending on model and usage It has a strap between the battery guides It may be ligh...

Page 14: ...age the battery connector in the Telephony Modem Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align with the slots on th...

Page 15: ...abs of the battery door into the receiver slots inside the Telephony Modem battery compartment on the opposite end of the battery opening slot Rotate the door toward the unit until the latch snaps bac...

Page 16: ...ry pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay The diagram on the left shows the proper orientation Note Batteries will not in...

Page 17: ...y door into the slot on the Telephony Modem battery compartment Rotate the door toward the front of the Telephony Modem until the latch snaps back into place Note Telephony Modems use a Lithium Ion ba...

Page 18: ...phony Modem until the battery latch clicks into place Note You may need to push down gently on the front of the Telephony Modem to latch the battery into place The Telephony Modem will not begin opera...

Page 19: ...ou have ordered service your cable company should con gure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem CAUTION Ri...

Page 20: ...er is available to the unit Rear Panel The rear of the Telephony Modem has the following connectors and controls A Tel 1 2 grey connector for the rst phone line or both lines of a 2 line phone B Tel 2...

Page 21: ...ncluded for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver at blade or Phillips depending on what kind of screws you use wall mount template...

Page 22: ...ve the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator lights facing...

Page 23: ...e phony Modem F and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Modem lights up then ashes once refer to the Indicator Lights table for your model S...

Page 24: ...for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the...

Page 25: ...nections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet...

Page 26: ...ew settings and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM822 Telephony Mod...

Page 27: ...r installation instructions Once installed and enabled follow this same con guration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ slightly fr...

Page 28: ...The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone TM822 Telephony Modem User s Guide Safety Getting Started B...

Page 29: ...ngs and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM822 Telephony Modem User s G...

Page 30: ...Vista operat ing system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center Window Touchstone TM822 Telephony Modem User s Guide Safety G...

Page 31: ...s 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue Touchstone TM822 Telephony Modem User s Guide Safety Getting Sta...

Page 32: ...ted displays 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 7 Click OK to a...

Page 33: ...hernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Battery Installati...

Page 34: ...ng Center 4 Click Local Area Connection to open the Status window Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Tro...

Page 35: ...open the Properties window Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Troubleshooting Glossary 35 TCP IPv4 Selec...

Page 36: ...or either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the newe s...

Page 37: ...g sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TM822 Telephony Modem User s Guide Safet...

Page 38: ...2 Click the Network icon Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Troubleshooting Glossary 38...

Page 39: ...cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 con gu...

Page 40: ...indow 9 Choose Automatically from the Con gure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TM822 Telephony Modem User s Guide Safety Getting Started Battery...

Page 41: ...mpany Contact your cable company if you need help setting up your computer Wiring Problems If the Telephony Modem begins ashing all its lights for more than 10 seconds this indicates a problem with th...

Page 42: ...and install one of the batteries described in Battery Installation and Replacement TM822G Only Indicator Lights Normal Operation The following table shows light patterns during normal operation If col...

Page 43: ...h Not connected to the Internet Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet Available Off Internet no...

Page 44: ...le companies these colors may be reversed The Link indica tor may be yellow or green as determined by the table on the previous page Power DS US Online Telephone Description 1 2 Off Off Off No power t...

Page 45: ...Boot from Battery feature that allows the Telephony Modem to begin service without AC power To start the TM822 from its battery follow these steps 1 If a battery is already installed in the Telephony...

Page 46: ...o AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking If the Power light blinks for more tha...

Page 47: ...n your connection To test your network speed try an online test such as http reviews cnet com Bandwidth_meter 7004 7254_7 0 html I have two computers connected to the Telephony Modem but only one can...

Page 48: ...Tele phony Modem labeled Tel 1 2 for line 1 and Tel 2 for line 2 If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t have dial ton...

Page 49: ...o the telephony modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over...

Page 50: ...rmational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connecto...

Page 51: ...connected to a network Your cable company uses your Telephony Modem s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Telephony Modem Protoc...

Page 52: ...ailer and most discount stores Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Modem into a switch...

Page 53: ...nt design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS...

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