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TCP/IP Conﬁguration for Windows 7

Follow these steps to conﬁgure the Ethernet interface for use with Touchstone prod-

ucts.

1

Open the Windows 7 Control Panel.

2

Click

Network and Internet

.

Touchstone TM722 Telephony Modem User’s Guide

Installation

Installation

Conﬁguration

Troubleshooting

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Summary of Contents for Touchstone TM722

Page 1: ...rovides an Ethernet connection for use with either a single computer or home ofﬁce Local Area Network LAN Some Telephony Modems also provide a USB connection You can connect two separate computers at the same time using both of these connections In addition the Touchstone Tele phony Modem provides for up to two separate lines of telephone service Installation is simple and your cable company will ...

Page 2: ...ttery Installation and Replacement TM722G Maximum Battery Installation and Replacement Installing and Connecting Your Telephony Modem Front Panel TM722A B S Front Panel TM722G Front Panel Rear Panel TM722A B S Rear Panel TM722G Rear Panel Mounting the Telephony Modem Tools and Materials Location Instructions Wall mounting instructions Desktop mounting instructions Connecting the Telephony Modem Ma...

Page 3: ...adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Modem CAUTION Risk of explosion Replacing the battery with an incorrect type heating the battery above 75 C or incinerating the battery can cause product failure and a risk of battery explosion Dispose of used batteries promptly and according to the instructions The Telephony Modem is designed to be co...

Page 4: ...c tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power line network as is found in many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In area...

Page 5: ...armful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the re...

Page 6: ... the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environ ment as such upon disposal of the Telephony Modem the Directive requires that this product must not be disposed as unsorted municipal waste but rather collected separately and disposed of in accordance with local WEEE ordinances This product complies wit...

Page 7: ...r switch remain in the ON position at all times Turning the switch OFF disables the device including both data service and telephone service Turning the switch OFF is recommended only during vacations or similar extended ab sences Switch State Power Consumption OFF 0 0 W ON 7 4 W typical 10 8 W maximum Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Instal...

Page 8: ...a services if of fered by your cable company Telephony services PacketCable and Euro PacketCable 1 5 or 1 0 com pliant What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Telephony Modem Power Cord Battery not all Telephony Modems have a battery Quick Installation Guide Wall Mounting Template and Instructions USB ...

Page 9: ...m your Telephony Modem to the nearest cable outlet Note For best performance use high quality RG 6 type coax cable and mini mize or eliminate splitters between the cable jack and the Telephony Modem Phone Cable as shown in the image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables from any electronics retailer and many discou...

Page 10: ... Modem contact your local cable company to establish an Internet account and telephone service When you call have the following information ready the Telephony Modem serial number and MAC addresses of the unit printed on a sticker on the bottom of the Telephony Modem the model number of the Telephony Modem Save this information for future use In addition you should ask your cable com pany the foll...

Page 11: ...s not meeting this conﬁguration can still work with the TM722 but may not be able to make maximum use of TM722 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Ethernet connection Windows 2000 Windows XP Windows Vista or Windows 7 USB connection if equipped Windows 2000 Windows XP Windows Vista or Win dows 7 MacOS Ethernet connectio...

Page 12: ...6 foot 1 9m Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Modem directly to a computer or to an Ethernet hub or broadband router with a cross over switch ask for Category 5 CAT5 straight through cable If you are connecting the Telephony Modem to an Ethernet hub or broadband rout...

Page 13: ...ated Avoid providing web or ﬁle sharing services over your Telephony Modem Besides certain vulnerability problems most cable companies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Int...

Page 14: ...ge It may be light grey or black Basic Battery Installation and Replacement Extended backup battery provides up to 12 hours of backup time de pending on model and usage It has a strap between the battery guides Extended Battery Installation and Replacement Maximum backup battery provides up to 24 hours of backup time de pending on model and usage It replaces the battery door and increases the heig...

Page 15: ...door aside in a safe place 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay The diagram on the left shows the proper orientation Note Batteries will not insert completely into the Telephony Modem if not oriented correctly The battery should slide into the bay without signiﬁcant force Line up the guides on the b...

Page 16: ...of the battery door into the receiver slots inside the Telephony Modem battery compartment on the opposite end of the battery opening slot Rotate the door toward the unit until the latch snaps back into place Note Telephony Modems use a Lithium Ion battery pack Please recycle or dispose of the battery responsibly and in accordance with local ordinances Touchstone TM722 Telephony Modem User s Guide...

Page 17: ...ck so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay The diagram on the left shows the proper orientation Note Batteries will not insert completely into the Telephony Modem if not oriented correctly The battery should slide into the bay without signiﬁcant force Line up the slots in the battery bay with the guides on the battery and app...

Page 18: ...r into the slot on the Telephony Modem battery compartment Rotate the door toward the front of the Telephony Modem until the latch snaps back into place Note Telephony Modems use a Lithium Ion battery pack Please recycle or dispose of the battery responsibly and in accordance with local ordinances Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installatio...

Page 19: ... Modem until the battery latch clicks into place Note You may need to push down gently on the front of the Telephony Modem to latch the battery into place The Telephony Modem will not begin operating until you apply AC power 4 To remove the battery grasp the battery and pull back on the latch at the front of the battery Then gently rock the battery out of the bay Note Telephony Modems use a Lithiu...

Page 20: ...ve ordered service your cable company should conﬁgure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem CAUTION Risk of equipment damage Only qualiﬁed installation technicians should connect the Telephony Modem to house wiring Incumbent telephone service must be physi cally disconnected at the outside interface box be...

Page 21: ... The front of the Telephony Modem provides the following indicators A Battery indicates battery status B Telephone 2 indicates status of line 2 C Telephone 1 indicates status of line 1 D Link indicates Ethernet or USB if equipped connectivity between the Tele phony Modem and computer It may be red or green to indicate the con nection speed E Online indicates internet data transmission status F US ...

Page 22: ... Switch TM722S only power On Off switch TM722G Rear Panel A Tel 1 2 grey connector for the ﬁrst phone line or both lines of a 2 line phone B Tel 2 grey connector for the second phone line C Reset button resets the Telephony Modem as if you power cycled the unit Use a pointed non metallic object to press this button D Ethernet connector yellow for use with a computer or home network LAN connection ...

Page 23: ...tuds two 6 x 1 5 38 1 mm self tapping screws not included screwdriver ﬂat blade or Phillips depending on what kind of screws you use wall mount template included with the Telephony Modem Quick Installa tion Guide transparent tape for temporarily securing the mounting template to the wall not included Location Always position the Telephony Modem within reach of an AC outlet The power cord must reac...

Page 24: ...e screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator lights facing up or right as desired Slip both mounting slots in the back of the Telephony Modem over the screws then slide the case down until the narrow end of the keyhole slot contacts the screw shaft 5 Proceed to C...

Page 25: ...rom the power cord into the Power connector on the Tele phony Modem G and insert the power cord into a convenient AC outlet Model TM722S only Make sure that the rear panel power switch H is set to the ON position The Power light on the front of the Telephony Modem lights up then ﬂashes once refer to the Indicator Lights table for your model See Troubleshoot ing if the Power light does not turn on ...

Page 26: ...nd begin installing the drivers See Installing USB Drivers on Your PC for driver installation details Making Telephone Connections 6 Connect one end of the telephone cable to one of the grey telephone ports on the back of the Telephony Modem A or B Connect the other end to the telephone Note If you have a phone with two separate lines on a single RJ 14 cord plug it into the port labeled Tel 1 2 To...

Page 27: ...oading drives Adapter is not included at least one free USB port one of Windows 2000 Windows XP Windows Vista or Windows 7 Win dows 95 Windows 98 and Windows NT are not supported ARRIS USB Driver CD USB A B Cable of appropriate length a cable is included in your Telephony Modem package for installations not using DHCP IP address subnet gateway and DNS in formation Installation Instructions Select ...

Page 28: ...Damage to the drive may result A mini CD can be used in most tray loading drives without an adapter 2 Insert the mini CD that came with the Telephony Modem package into the CD ROM drive 3 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer s USB port The following window appears indicating that the PC has detected a new USB device Touchstone TM722...

Page 29: ...s you for the location of the drivers Note The dialog indicates that the wizard is looking for the ARRIS RNDIS Remote Network Device Interface Speciﬁcation driver for the Telephony Modem Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 29 ...

Page 30: ...econd option to choose a speciﬁc driver then click the Next button The wizard displays a list of search options Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 30 ...

Page 31: ... CD ROM drive on most systems the CD drive is at D or E b Return to the Found New Hardware Wizard and click the Back button The wizard displays the previous screen shown in step 6 c Select Specify a Location then choose the drive letter that corresponds to the CD drive from the menu d Click the Next button You should now see the screen shown above If not contact your cable company for help Touchst...

Page 32: ...n displays a window indicating that the installation is complete 9 Click the Finish button Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 32 ...

Page 33: ...mage to the drive may result A mini CD can be used in most tray loading drives without an adapter 2 Insert the mini CD that came with the Telephony Modem package into the CD ROM drive 3 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer s USB port The following window appears indicating that the PC has detected a new USB device Touchstone TM722 T...

Page 34: ...ame 5 Click the Next button The wizard begins searching for and installing the drivers then displays a window indicating that the installation is complete 6 Click the Finish button Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 34 ...

Page 35: ... driver Follow these steps to obtain and install the driver 1 Download the zipped Vista USB driver from the ARRIS website at the fol lowing link http www arrisi com support usb index asp 2 Unzip the ﬁles to a directory that can be referenced later Step 8 during the installation of the USB driver 3 Connect the USB cable between the Touchstone Cable Modem or Telephony Modem and personal computer run...

Page 36: ...tware at the bottom right of the screen Vista will not ﬁnd the driver and displays the following window At the prompt select I don t have the disc Show me other options 7 Select Browse my computer for driver software advanced Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 36 ...

Page 37: ...a ﬁnds the driver software in the directory speciﬁed in step 8 in stallation is in progress as shown below Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 37 ...

Page 38: ...lation is completed successfully Vista displays an icon with the message ARRIS TOUCHSTONE DEVICE Device driver software installed successfully at the bottom right corner of the screen Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 38 ...

Page 39: ... then you will need to remove the old Vista USB driver before installing the Windows 7 USB driver See Remov ing USB Drivers for instructions Previous Windows XP or older Systems If your Touchstone Telephony Modem or Cable Modem was previously running on a Windows XP system no special steps are required The Windows XP to Windows 7 conversion is not an upgrade path but rather requires a Custom or cl...

Page 40: ... equipment damage Do not use a mini CD in a slot loading drive without using a mini CD adapter Damage to the drive may result A mini CD can be used in most tray loading drives without an adapter 1 Insert the ARRIS driver installation mini CD 2 Navigate to the CD drive 3 Double click the Remove utility in the CD window ﬁle list The Remove utility runs and prompts you to click OK to remove the USB d...

Page 41: ...etween the Touchstone Cable Modem or Telephony Modem and personal computer running Vista 4 Open the directory created in step 2 or during the original driver installa tion if you kept it 5 Locate the ﬁle remove exe 6 Right click on the remove exe ﬁle and select Run as administrator from the drop down menu Enter the administrator password if prompted 7 Follow the instructions as prompted to remove ...

Page 42: ...nstallations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to conﬁgure your Ethernet connection on y...

Page 43: ...s Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet card you may have to select the appropriate Ethernet card in the Connect using area of the Local Area Connection Properties window Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery...

Page 44: ...ttings and OK again to close the Conﬁgura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 44 ...

Page 45: ...this procedure 1 From the computer select Start Settings Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Conﬁguration tab in the Network window to display the list of Network Adapters Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary ...

Page 46: ...k OK to accept the new settings and OK again to close the Conﬁgura tion window 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 46 ...

Page 47: ...terface for use with Touchstone prod ucts 1 Open the Vista Control Panel 2 Double click Network and Sharing Center Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 47 ...

Page 48: ...ick the Local Area Connection to open the Status window 5 If Windows requests permission to continue click Continue 6 Click Properties Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 48 ...

Page 49: ...btain DNS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 49 ...

Page 50: ... interface for use with Touchstone prod ucts 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 50 ...

Page 51: ...nter 4 Click Local Area Connection to open the Status window Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 51 ...

Page 52: ...btain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to close the Properties windows and then click Close to back out of the remaining setup screens Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 52 ...

Page 53: ... ucts 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 53 ...

Page 54: ...2 Click the Network icon Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 54 ...

Page 55: ...f necessary 5 Choose Using DHCP from the Conﬁgure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 55 ...

Page 56: ... by your cable company Contact your cable company if you need help setting up your computer Wiring Problems If the Telephony Modem begins ﬂashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be shorted touching or there may be undesired voltage on the lines If this pattern persists for more than 10 seconds disconnect the tel...

Page 57: ...er DS US Online Link Tel 1 Tel 2 AC Power Good On Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet Available Off Internet not available Yellow2 USB 1 x or 10 100 BaseT Etherne...

Page 58: ...or may be yellow or green as determined by the table on the previous page Power DS US Online Link Telephone Description 1 2 Off Off Off Off No power to Cable Modem Flash Flash Flash Flash Power on Self Test See Cable Modem Start Up Sequence Below On On Flash Off Retrieving telephone network in formation On On Off Flash Retrieving telephone line informa tion On On Flash Flash Activating telephone s...

Page 59: ...nd all other lights the installed battery is incompatible with the Telephony Modem Remove the battery and install one of the batteries described in Battery Installation and Replacement TM722G Only DS US Online Link Description Flash Off Off Off Downstream search On Flash Off Off Downstream found upstream search On On Flash Off Downstream and Upstream found retrieving setup information from cable o...

Page 60: ...1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet Available Off Internet not available Yellow2 USB 1 x or 10 100 BaseT Ethernet connected Green2 USB 2 0 or 1000 BaseT Ethernet connected Off Computer not connected Flash Computer Activity On On hook Flash Off hook Off disabled On Battery good or low Off Battery mi...

Page 61: ...he table on the previous page Power DS US Online Link Telephone Battery Description 1 2 Off Off Off Off Off No power to Cable Modem Flash Flash Flash Flash Flash Power on Self Test See Cable Modem Start Up Sequence Below On On Flash Off Off Retrieving telephone network information On On Off Flash Off Retrieving telephone line information On On Flash Flash Off Activating telephone service Normal Op...

Page 62: ...tery The TM722G supports a Boot from Battery feature that allows the Telephony Modem to begin service without AC power To start the TM722G from its battery follow these steps 1 If a battery is already installed in the Telephony Modem remove it 2 Re insert the battery into the Telephony Modem see Battery Installation and Replacement TM722G Only for details 3 Press the Reset button the Power light s...

Page 63: ...phony Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking If the Power light blinks for more than 30 minutes call your cable com pany for assistance Check your cable connections Connectors should be ﬁnger tight The coax cable should not be pinched kinked or bent sharply an...

Page 64: ... is very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the con nection speed If your Telephony Modem is connected to a LAN Local Area Network either directly or through a ﬁrewall other communications on the LAN may slow down your connection To test your network speed t...

Page 65: ...e next step Is the Telephone Telephone 1 or Telephone 2 LED lit If not phone service has not been provisioned on that line Contact your service provider If it is blinking there is a phone off hook somewhere in the house Find that phone and hang it up If it is lit go to the next step Is the phone plugged directly into the Telephony Modem Make sure the phone is plugged into the port on the back of t...

Page 66: ...alling USB Drivers on Your PC The cable company has set up your account Call your cable company if you re not sure Instructions 1 Be sure that your computer is running either Windows 2000 Windows XP Windows Vista or Windows 7 Windows 95 Windows 98 and Windows NT are not supported 2 Be sure the Telephony Modem has power The Power light should be on 3 Push the Reset button on the back panel of the T...

Page 67: ...cable e Re install the USB driver as shown in Installing USB Drivers on Your PC 7 Replace the USB cable 8 Call your cable company for help Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 67 ...

Page 68: ...onics retailer and many discount stores CPE Customer Premise Equipment This is the equipment that is plugged in to the telephony modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host...

Page 69: ...ted with a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN Euro DOCSIS The European version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telep...

Page 70: ...ndard that pro vides communication speeds about twice as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely identiﬁes any device connected to a network Your cable com...

Page 71: ...ephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Modem You can buy a splitter from any electronics retailer and most discount stores Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lam...

Page 72: ...niversal Serial Bus An interface used for connecting a variety of acces sories such as keyboards mice printers and communications devices such as cable modems to a single computer Touchstone TM722 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation USB Drivers Ethernet Conﬁguration Usage Troubleshooting Glossary 72 ...

Page 73: ...ment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group All other trade marks and registered trademarks are the property of their respective holders Protected under the following U S patent 7 031 435 Other patents pending ARSVD01218 Release 7 Stan...

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