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Release 32 STANDARD 1.2 August 2016

Touchstone TM3202G Telephony Modem User Guide

Table of Contents

Overview ................................................................................................................ 5

Introduction ....................................................................................................................... 5

Safety Requirements ............................................................................................... 6

FCC Part 15 ........................................................................................................................ 7

RF Exposure ............................................................................................................... 8

Industry Canada Compliance ............................................................................................. 8

For Mexico ......................................................................................................................... 8

Getting Started ....................................................................................................... 9

About Your New Telephony Modem ................................................................................. 9

What's in the Box ............................................................................................................... 9

Items You Need ................................................................................................................. 9

Getting Service ................................................................................................................. 11

System Requirements ...................................................................................................... 11

Recommended Hardware ....................................................................................... 11

Windows ................................................................................................................. 12

Mac OS .................................................................................................................... 12

Linux/Unix ............................................................................................................... 12

About this Manual ........................................................................................................... 12

What About Security? ...................................................................................................... 13

Ethernet Connection ....................................................................................................... 13

Battery Installation and Removal .......................................................................... 15

Introduction ..................................................................................................................... 15

Basic Battery Installation and Replacement .................................................................... 16

Extended Battery Installation and Replacement ............................................................. 18

Maximum Battery Installation and Replacement............................................................ 20

Battery Usage and Storage Conditions ............................................................................ 21

Battery Disposal Guidelines .................................................................................... 22

Getting Battery Status ..................................................................................................... 22

Installing and Connecting your Telephony Modem ................................................ 23

Front Panel ...................................................................................................................... 23

Rear Panel ........................................................................................................................ 24

Selecting an Installation Location .................................................................................... 24

Mounting the Telephony Modem ................................................................................... 25

Tools and Materials ................................................................................................ 25

Summary of Contents for Touchstone TM3202G

Page 1: ...Touchstone TM3202G Telephony Modem User Guide Release 32 STANDARD 1 2 August 2016 August 2016...

Page 2: ...re all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS discla...

Page 3: ...nts 11 Recommended Hardware 11 Windows 12 Mac OS 12 Linux Unix 12 About this Manual 12 What About Security 13 Ethernet Connection 13 4 Battery Installation and Removal 15 Introduction 15 Basic Battery...

Page 4: ...Windows 10 30 TCP IP Configuration for Mac OS X 30 7 Using the Telephony Modem 32 Setting up Your Computer to Use the Telephony Modem 32 Indicator Lights for the TM3202G 32 Battery Mismatch 33 Wiring...

Page 5: ...ony Modem brings it all to you faster and more reliably All while providing toll quality Voice over IP telephone service It also provides Lithium Ion battery backup capability to provide continued tel...

Page 6: ...only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion Do...

Page 7: ...h Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Page 8: ...ons this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users...

Page 9: ...h DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services PacketCable 2 0 1 5 or 1 0 compliant The TM3202G provides Ethernet port for connections to devi...

Page 10: ...phony Modem Phone Cable This is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables from any electronics retailer and many discount stores Splitter op...

Page 11: ...tion you should ask your service provider the following questions Do you have any special system requirements or files that I need to download after I am connected When can I start using my Telephony...

Page 12: ...nnection must be available Mac OS System 7 5 to Mac OS 9 2 Open Transport recommended or Mac OS X A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP a...

Page 13: ...ted Avoid providing web or file sharing services over your Telephony Modem Besides certain vulnerability problems most cable companies prohibit running servers on consumer level accounts and may suspe...

Page 14: ...kage comes with one Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Modem directl...

Page 15: ...outage LED operation is reduced when the Telephony Modem is operating on battery power Note For safety and regulatory purposes batteries are shipped outside of the Telephony Modem and must be install...

Page 16: ...ur service provider may include a backup battery with your Telephony Modem If you wish you can purchase an additional battery at http shop surfboard com The website will list the recommended battery t...

Page 17: ...low the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay 1 Battery...

Page 18: ...latch snaps back into place 1 Battery Compartment 2 Hinge Tabs 3 Receiver Slots Note Telephony Modems use a Lithium Ion battery pack Please recycle or dispose of the battery responsibly and in accorda...

Page 19: ...the Telephony Modem and slide the battery into the bay 1 Battery Slots 2 Battery Guides 3 Battery Pull Strap Note Batteries will not insert completely into the Telephony Modem if not oriented correctl...

Page 20: ...ibly and in accordance with local ordinances Maximum Battery Installation and Replacement This model of the Telephony Modem has the ability to provide continued telephone service during power outages...

Page 21: ...ium Ion battery pack Please recycle or dispose of the battery responsibly and in accordance with local ordinances Battery Usage and Storage Conditions The life expectancy of your battery should be sev...

Page 22: ...eds to be replaced the Telephony Modem charges discharges and recharges the battery pack as part of a battery test The Telephony Modem re tests the battery periodically afterwards usually every 180 da...

Page 23: ...ated your service provider can install a new one If you have ordered service your service provider should configure the Telephony Modem automatically You need only follow the instructions in this sect...

Page 24: ...by For best results the outlet should not be switched and should be close enough to the Telephony Modem that extension cords are not required Is a cable jack available For best performance keep the nu...

Page 25: ...s not included two 6 x 1 5 38 1 mm self tapping panhead screws not included and a drill with 1 4 6mm bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood scr...

Page 26: ...ns for the mounting screws 3 If using drywall anchors set them into the wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchor...

Page 27: ...tion of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Modem 1 Connect one end of the coax cable to the cable outlet or split...

Page 28: ...Modem User Guide 2015 2016 ARRIS Enterprises LLC All Rights Reserved 28 Note If you are connecting to a computer use the Ethernet cable included in the Telephony Modem package 4 Connect one end of th...

Page 29: ...s on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follo...

Page 30: ...ing Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Interne...

Page 31: ...o to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties applic...

Page 32: ...r Computer to Use the Telephony Modem page 32 Indicator Lights for the TM3202G page 32 Using the Reset Button page 35 Booting from Battery page 35 Setting up Your Computer to Use the Telephony Modem F...

Page 33: ...f this pattern persists for more than 10 seconds disconnect the telephone lines from the Telephony Modem then call a wiring technician for assistance Patterns Normal Operation The following table show...

Page 34: ...Sequence The following tables show the Telephony Modem light patterns during each phase of the startup sequence There are two phases of startup the telephony phase and the cable modem phase Both are o...

Page 35: ...obtained Upstream acquisition completed ready for service Using the Reset Button Use the Reset button on the back of the Telephony Modem to reset the modem and perform initialization as if you power c...

Page 36: ...o start the TM3202G from its battery follow these steps 1 If a battery is already installed in the Telephony Modem remove it 2 Re insert the battery into the Telephony Modem See Battery Installation a...

Page 37: ...e your Telephony Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes...

Page 38: ...2 Is the Online LED lit If not check the coax connection at the Telephony Modem and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider...

Page 39: ...lso some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an I...

Page 40: ...often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all...

Page 41: ...commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if...

Page 42: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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