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Arris Touchstone TG952, User Manual

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8

If you are using TCP/IPv6, click 

Configure IPv6

near the bottom of the pre-

vious window.

9

Choose 

Automatically

from the Configure IPv6 drop-down menu and click

OK

.

10

Close the System Properties application.

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started

Installation

Ethernet

Configuration

Usage

Troubleshooting

Glossary

41

Summary of Contents for Touchstone TG952

Page 1: ...provides four Ethernet connections for use as the hub of your home of ce Local Area Network LAN The Touchstone Telephony Gateway also provides 802 11a b g n wireless connectivity for enhanced mobility...

Page 2: ...hange without notice The statements con gurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Use...

Page 3: ...n loss of service and or permanent damage to the Telephony Gateway The Telephony Gateway is designed to be connected directly to a telephone Connecting the Telephony Gateway to the home s existing tel...

Page 4: ...iven that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding situations and areas prone to lightning strikes addit...

Page 5: ...nt does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more...

Page 6: ...96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Telephony Gat...

Page 7: ...s that the power switch remain in the ON position at all times Turning the switch OFF disables the device including both data service and telephone service Turning the switch OFF is recommended only d...

Page 8: ...telephone service as well as high speed data Compatibility Data services DOCSIS 3 0 or Euro DOCSIS 3 0 compliant and back ward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offere...

Page 9: ...rd phone connectors RJ11 type on both ends You can buy phone cables from any electronics retailer and many discount stores Splitter optional provides an extra cable connection by splitting a sin gle o...

Page 10: ...d on a sticker on the bottom of the Telephony Gateway the model number of the Telephony Gateway If the Telephony Gateway was provided by your cable company they already have the required information I...

Page 11: ...th the TG952 but may not be able to make maximum use of TG952 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Note CAT5e Ehternet cable is re...

Page 12: ...rooms whenever possible Install a virus checker and keep it updated Avoid providing web or le sharing services over your Telephony Gateway Besides certain vulnerability problems most cable companies p...

Page 13: ...ask for Cate gory 5e CAT5e straight through cable CAT5e cable is required for gigabit Ethernet Gig E not regular CAT5 cable Wireless Wireless access lets you connect additional wireless capable devic...

Page 14: ...phone and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should con...

Page 15: ...icates the status of the wireless LAN E LAN indicates Ethernet connectivity between the Telephony Gateway and computers F Online indicates internet data transmission status G US indicates upstream con...

Page 16: ...ephony Gateway as if you power cycled the unit Use a pointed non metallic object to press this button F Cable connector for the coaxial cable G Power connector for the power cord H Power Switch TG952S...

Page 17: ...ur tele phone service Can you easily run cables between the Telephony Gateway s location and the phones If you are connecting devices to the Ethernet ports can you easily run ca bles between the Telep...

Page 18: ...n the upper oor of a multi story dwelling Adding wireless hubs in a bridge WDS network Setting the trasmit power level to High Decreases range Lowering the unit below the devices for example in stalli...

Page 19: ...for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping screws not included screwdriver at blade or Phillips depending on what kind of screws you use wall mount template included transparen...

Page 20: ...the speci ed locations for the mounting screws After drilling holes remove the template from the surface 3 If using drywall anchors set them into the wall Then drive the screws into the wall leaving a...

Page 21: ...or eliminate splitters between the cable jack and the Telephony Gateway 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway G and insert the power cord...

Page 22: ...ng the Con guration Interface Follow these steps to access the con guration interface You should have already set up the TG952 as described in Installing and Connecting Your Telephony Gateway 1 a If s...

Page 23: ...trusted computers in the network Trusted computers are not affected by the parental control settings Follow these steps to set up your Parental Controls 1 Access and log into the wireless con guration...

Page 24: ...click the All Day check box d Click the Add Keyword Filter or Add Web Site Filter button respec tively Then click the Apply button Touchstone TG952 Telephony Gateway User s Guide Safety Getting Starte...

Page 25: ...formation for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different dependi...

Page 26: ...l up Con nections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one...

Page 27: ...ept the new settings and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TG952 Tele...

Page 28: ...ows XP for installation instructions Once installed and enabled follow this same con guration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ sl...

Page 29: ...onnection The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone TG952 Telephony Gateway User s Guide Safety Gettin...

Page 30: ...new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TG952 Telephony Gatew...

Page 31: ...a Windows Vista operat ing system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center window Touchstone TG952 Telephony Gateway User s Gu...

Page 32: ...ow displays 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue Touchstone TG952 Telephony Gateway User s Guide Safety...

Page 33: ...you selected displays 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 7 Clic...

Page 34: ...re the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TG952 Telephony Gateway User s Guide Safety Getting Started Install...

Page 35: ...and Sharing Center 4 Click Local Area Connection to open the Status window Touchstone TG952 Telephony Gateway User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshoot...

Page 36: ...ties to open the Properties window Touchstone TG952 Telephony Gateway User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 36 TCP IPv6 Properties TCP I...

Page 37: ...splays 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept...

Page 38: ...operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TG952 Telephony Gateway User s...

Page 39: ...2 Click the Network icon Touchstone TG952 Telephony Gateway User s Guide Safety Getting Started Installation Ethernet Con guration Usage Troubleshooting Glossary 39...

Page 40: ...If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IP...

Page 41: ...re vious window 9 Choose Automatically from the Con gure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TG952 Telephony Gateway User s Guide Safety Getting Star...

Page 42: ...ony Gateway Indicator Lights for the TG952 Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company...

Page 43: ...persists for more than 10 seconds disconnect the telephone lines from the Tele phony Gateway then call a wiring technician for assistance Patterns Normal Operation LAN and Telephone The following tab...

Page 44: ...indicators in green regardless of the connection speed or swap the meaning speed indication of yellow and green Mode Power DS US Online AC Power Good On Yellow1 Connected to the Internet high speed G...

Page 45: ...stablishes an ultra high speed connection For some cable companies these colors may be reversed Power DS US Online Telephone Description 1 2 Off Off Off No power to Modem Flash Flash Flash Power on Se...

Page 46: ...prevent acci dental resets The diagram on the left shows the location of the reset button Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset butt...

Page 47: ...into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for as...

Page 48: ...able one of the other security modes as soon as you nd the problem A miscon guration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Router t...

Page 49: ...ED is lit go to the next step 3 Is the Telephone Tele 1 or Tel 2 LED lit If not phone service has not been set up on that line Contact your service provider If it is blinking there is a phone off hook...

Page 50: ...If you now have dial tone the problem is with the house wiring Contact your cable company or a quali ed wiring technician to correct the house wiring If you still do not have dial tone contact your s...

Page 51: ...le modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Con guration Protocol An IP protocol used...

Page 52: ...nector slip on and screw on Use coax with screw on connectors for connecting your Telephony Gateway Firewall A hardware or software device that prevents unauthorized access to a pri vate network from...

Page 53: ...device connected to a network Your cable company uses your Telephony Gateway s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Telephony Ga...

Page 54: ...Set IDenti er a string of text up to 32 characters long that uniquely identi es a wireless LAN Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lam...

Page 55: ...r a wireless LAN WPA Wi Protected Access a standard for encrypting data sent over a wireless LAN WPA offers improved security over WEP Touchstone TG952 Telephony Gateway User s Guide Safety Getting St...

Page 56: ...ice System Requirements Recommended Hardware Windows MacOS Linux other Unix About this Manual What About Security Ethernet or Wireless Wireless Both Installing and Connecting Your Telephony Gateway Fr...

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