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Arris Touchstone TG4482, User Manual

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Arris Touchstone TG4482 User Manual Download Page 26

Chapter 5

Operate the Telephony Gateway

This chapter describes the controls and features available on the Telephony Gateway, and

covers basic troubleshooting procedures.

■

Set up your computer to use the Telephony Gateway

 (page 26)

■

Indicator lights for the TG4492

■

Use the Reset button

■

Reset the Telephony Gateway to factory defaults

Set up your computer to use the Telephony

Gateway

Follow the instructions in the information packet supplied by your service provider. Contact

your service provider if you need help setting up your computer.

Indicator light for the TG4492

The Telephony Gateway has an LED indicator light to assist in troubleshooting.

1. Status LED: Indicates the device power and status.

LED patterns

Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1.3

26

Summary of Contents for Touchstone TG4482

Page 1: ...Touchstone TG4482 Telephony Gateway User Guide DRAFT Revision 1 3...

Page 2: ...IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WARRANTIES ARISING FROM COURSE OF...

Page 3: ...x 12 About this manual 13 What about security 13 Ethernet or wireless 14 Ethernet 14 Wireless 15 Both 15 Get support 15 Chapter 3 Install and connect your Telephony Gateway 16 Front panel 16 Rear pane...

Page 4: ...e TG4492 26 LED patterns 26 Wiring problems 27 Chapter 6 Troubleshooting 28 The Telephony Gateway is plugged in but the power light is off 28 I m not getting on the Internet all connections 28 I m not...

Page 5: ...he vicinity of the leak The product shall be cleaned using only a damp lint free cloth No solvents or cleaning agents shall be used Do not use spray cleaners or aerosols on the Telephony Gateway Avoid...

Page 6: ...rmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the require...

Page 7: ...of 30 centimeters between the radiator and your body Cet metteur ne doit pas tre Co plac ou ne fonctionnant en m me temps qu aucune autre antenne ou metteur Cet quipement devrait tre install et action...

Page 8: ...ne doit pas produire de brouillage 2 L appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement Touchstone TG4482 Telephon...

Page 9: ...IP telephone service and both wired and wireless connectivity The Touchstone TG4492 Telephony Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN T...

Page 10: ...telephone service DOCSIS 3 0 compliant with Li Ion backup battery What s in the box Make sure you have the following items before proceeding Call your service provider for assistance if anything is m...

Page 11: ...litter to the cable outlet and then connect the Telephony Gateway and TV to the splitter Note Using several splitters in a line may deteriorate the quality of your television telephone and or internet...

Page 12: ...ing To use the Telephony Gateway you need DOCSIS high speed Internet service from your service provider Telephone service requires that the service provider has PacketCable support Recommended hardwar...

Page 13: ...ning email containing attachments or opening files sent through chat rooms whenever possible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Telephon...

Page 14: ...e Ethernet connections are slightly more secure than wireless connections making it harder for unauthorized users to eavesdrop on communications between the router and the connected device However Eth...

Page 15: ...ected device Note You can use the wireless connection if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer...

Page 16: ...ordered service your service provider should configure the Telephony Gateway automatically You need only follow the instructions in this section to install and connect the Telephony Gateway CAUTION R...

Page 17: ...r when choosing a location to install your Telephony Gateway Is an AC outlet available nearby For best results the outlet should not be switched and should be close enough to the Telephony Gateway tha...

Page 18: ...connections Increases range Adding a wireless extender to the network Decreases range Metal or concrete walls between the Telephony Gateway and other devices Large metal appliances aquariums or metal...

Page 19: ...vice provider will install these filters for you 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway 5 and insert the power cord into a convenient AC ou...

Page 20: ...ty has been properly set up on your computer to access the wireless LAN on the TG4492 use the connection utility for your operating system to connect to the wireless LAN using its network name SSID as...

Page 21: ...rk icon To find the Ethernet MAC address select Built in Ethernet from the Show drop down then click the Ethernet tab The Ethernet ID field shows the MAC address To find the wireless MAC address selec...

Page 22: ...tes that you want to block To add a keyword or web site to the list click the respective Add button To delete a keyword or web site from the list first click its check box and then click the Delete bu...

Page 23: ...nding on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ether...

Page 24: ...CP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected appears 6 For either TCP IPv4 or TCP IP...

Page 25: ...ure your Ethernet connection 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TG4482 Telephony Gateway User Guide DRAFT...

Page 26: ...e Telephony Gateway to factory defaults Set up your computer to use the Telephony Gateway Follow the instructions in the information packet supplied by your service provider Contact your service provi...

Page 27: ...lashing green 5 second Factory reset in process Wiring problems If the Telephony Gateway begins flashing its LED for more than 10 seconds this indicates a problem with the telephone wiring the red and...

Page 28: ...ts The Power light should be on If the light blinks for more than 30 minutes call your service provider for assistance Check your cable connections Connectors should be tight The coax cable should not...

Page 29: ...having trouble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the connection speed Other communications on the...

Page 30: ...ce provider 4 Is the Telephony Gateway plugged into a wall outlet If so unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone If you now have dial tone the...

Page 31: ...d TFTP needed by a device connecting to the network DHCP allows the service provider to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associat...

Page 32: ...single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely...

Page 33: ...switch Usually intended for lamps Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols use...

Page 34: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA T 1 828 324 2200 www commscope com...

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