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Release 24 STANDARD 1.3 August 2016

Touchstone TG2472G Telephony Gateway User Guide

© 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.

39

Chapter 7

Using the Telephony Gateway

This chapter describes the controls and features available on the Telephony Gateway, and

covers basic troubleshooting procedures.



Setting up Your Computer to Use the Telephony Gateway



Indicator Lights for the TG2472G

(page 40)



Using the Reset Button

(page 43)



Resetting the Router to Factory Defaults

(page 44)

Setting up Your Computer to Use the Telephony

Gateway

Follow the instructions in the information packet supplied by your service provider. Contact

your service provider if you need help setting up your computer.

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Summary of Contents for Touchstone TG2472G

Page 1: ...Touchstone TG2472G Telephony Gateway User Guide Release 24 STANDARD 1 3 August 2016 August 2016...

Page 2: ...are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS discl...

Page 3: ...g Service 12 System Requirements 12 Recommended Hardware 13 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 14 What About Security 14 Ethernet or Wireless 15 4 Battery Installation and Removal 17...

Page 4: ...nfiguration for Mac OS X 37 7 Using the Telephony Gateway 39 Setting up Your Computer to Use the Telephony Gateway 39 Indicator Lights for the TG2472G 40 Wiring Problems 40 Patterns Normal Operation L...

Page 5: ...over IP telephone service and both wired and wireless connectivity It also provides a Lithium Ion battery backup to provide continued telephone service during power outages The Touchstone TG2472G Tele...

Page 6: ...erved 6 Installation is simple and your service provider will provide assistance to you for any special requirements Getting Support If you need assistance with your ARRIS product please contact your...

Page 7: ...el only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion...

Page 8: ...h Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Page 9: ...ions this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users...

Page 10: ...patibility Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services PacketCable 2 0 compli...

Page 11: ...connect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both ends There are two types of connectors slip on and...

Page 12: ...e Before trying to use your new Telephony Gateway contact your local service provider to establish an Internet account and telephone service When you call have the following information ready the Tele...

Page 13: ...make maximum use of TG2472G throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Windows Vista Windows 7 Windows 8 or Windows 10 A support...

Page 14: ...m is 100 secure you can use the following tips to enhance your system s security Keep the operating system of your computer updated with the latest security patches Run the system update utility at le...

Page 15: ...the Telephony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network LAN You can use the...

Page 16: ...on if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or mo...

Page 17: ...not be available during a power outage In addition LED operation is reduced when the Telephony Gateway is operating on battery power Note For safety and regulatory purposes batteries are shipped outs...

Page 18: ...f your battery is partially discharged for example if it is in the middle of a self test or is not yet fully charged then your backup time will be reduced Basic Battery Installation and Replacement Th...

Page 19: ...the bay without significant force Line up the guides on the battery with the slots in the battery bay 3 Push the battery pack into the bay until it seats into place If you are taking the battery out...

Page 20: ...eplacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this pro...

Page 21: ...ectly The battery should slide into the bay without significant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery 3 Push the...

Page 22: ...phony Gateway for any prolonged period of time Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a collection p...

Page 23: ...1 Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your service provider can install a new one If you have ordered service your service provi...

Page 24: ...Wireless Protected Setup WPS is active 2 Power indicates whether AC power is available to the unit 3 US DS indicates upstream downstream connectivity 4 Online indicates internet data transmission stat...

Page 25: ...s button 2 USB USB host connector future support for external USB devices 3 Tel 1 connector for the first phone line 4 Tel 2 connector for the second phone line 5 Ethernet 1 4 connectors for use with...

Page 26: ...so that it stands vertically on its base Do not lay it flat on its side air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation hol...

Page 27: ...ARRIS Enterprises LLC All Rights Reserved 27 Attaching Mounting Brackets Your service provider may supply mounting brackets which you can use to hang the TG2472G Telephony Gateway on a wall Follow th...

Page 28: ...August 2016 Touchstone TG2472G Telephony Gateway User Guide 2015 2016 ARRIS Enterprises LLC All Rights Reserved 28 2 Use the two M3 screws included to attach the brackets to the Telephony Gateway side...

Page 29: ...y The holes should be spaced 8 5 apart 4 Insert the enclosed wall anchors into the wall and partially install the M3 5 screws into the anchors Be sure that the screw heads protrude slightly from the w...

Page 30: ...adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Te...

Page 31: ...urn on 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway 5 and the other end to the Ethernet port on a computer hub or broadband router Note If you are...

Page 32: ...curity 1 Security Label If you need to modify the Telephony Gateway s default wireless security settings or if you want to configure any other wireless LAN settings refer to the following instructions...

Page 33: ...e the operating system of your computer to find its MAC address as follows Windows from the Start menu find and select the Control Panel Double click Network Sharing Center Then double click either Wi...

Page 34: ...uters Once added these trusted computers will not be affected by the parental control settings For example you may want the computers of the father and mother to be trusted while the childrens compute...

Page 35: ...eb Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week checkbox for all...

Page 36: ...ngs on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Fol...

Page 37: ...ring Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Intern...

Page 38: ...go to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties appli...

Page 39: ...ony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 39 Indicator Lights for the TG2472G page 40 Using the Reset Button page 43 Resetting...

Page 40: ...ttery 10 MoCA Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be shorted...

Page 41: ...ity Off Wi Fi disabled On On hook Flash Off hook Off disabled On MoCA enabled and MoCA network device attached Flash MoCA network device activity traffic Off MoCA disabled or no MoCA network device at...

Page 42: ...patterns during each phase of the startup sequence There are two phases of startup the telephony phase and the cable modem phase Both are outlined below Telephony Startup Sequence Power US DS Online T...

Page 43: ...sition starts Off Downstream acquisition completed Fast Flash 3 second Off Upstream acquisition in progress On Slow Flash during acquisition On when modem IP address obtained Upstream acquisition comp...

Page 44: ...4 6 Cable 7 Power Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds Th...

Page 45: ...start the TG2472G from its battery follow these steps 1 If a battery is already installed in the Telephony Gateway remove it 2 Re insert the battery into the Telephony Gateway See Battery Installatio...

Page 46: ...ve your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minut...

Page 47: ...pened see Resetting the Router to Factory Defaults page 44 My wireless Internet connection stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remote telephone...

Page 48: ...e provider If it is blinking there is a phone off hook somewhere in the house Find that phone and hang it up If it is lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway...

Page 49: ...r Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide a...

Page 50: ...often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all...

Page 51: ...like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that...

Page 52: ...Guide 2015 2016 ARRIS Enterprises LLC All Rights Reserved 52 W WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access A standard for en...

Page 53: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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