Touchstone TG1682G Telephony
Gateway
User Guide
Release 24 STANDARD 1.2 August 2016
August 2016
Page 1: ...Touchstone TG1682G Telephony Gateway User Guide Release 24 STANDARD 1 2 August 2016 August 2016...
Page 2: ...are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS discl...
Page 3: ...g Service 12 System Requirements 13 Recommended Hardware 13 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 14 What About Security 14 Ethernet or Wireless 15 4 Battery Installation and Removal 16...
Page 4: ...the Telephony Gateway 31 Indicator Lights for the TG1682G 32 Wiring Problems 32 Patterns Normal Operation LAN and Telephone 32 Patterns Normal Operation WAN and Battery 33 Patterns Startup Sequence 3...
Page 5: ...over IP telephone service and both wired and wireless connectivity It also provides a Lithium Ion battery backup to provide continued telephone service during power outages The Touchstone TG1682G Tele...
Page 6: ...erved 6 Installation is simple and your service provider will provide assistance to you for any special requirements Getting Support If you need assistance with your ARRIS product please contact your...
Page 7: ...el only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion...
Page 8: ...h Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...
Page 9: ...ions this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users...
Page 10: ...speed data Compatibility Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services PacketC...
Page 11: ...nds There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to t...
Page 12: ...r service and how to set it up Read this information carefully and contact your service provider if you have any questions Getting Service Before trying to use your new Telephony Gateway contact your...
Page 13: ...ice provider has PacketCable support Recommended Hardware The following hardware configuration is recommended Computers not meeting this configuration can still work with the TG1682G but may not be ab...
Page 14: ...pening files sent through chat rooms whenever possible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Telephony Gateway Besides certain vulnerabilit...
Page 15: ...bles if necessary at a computer retailer If you are connecting the Telephony Gateway directly to a computer or to an Ethernet hub with a cross over switch ask for Category 5e CAT5e straight through ca...
Page 16: ...not be available during a power outage In addition LED operation is reduced when the Telephony Gateway is operating on battery power Note For safety and regulatory purposes batteries are shipped outs...
Page 17: ...f your battery is partially discharged for example if it is in the middle of a self test or is not yet fully charged then your backup time will be reduced Basic Battery Installation and Replacement Th...
Page 18: ...the bay without significant force Line up the guides on the battery with the slots in the battery bay 3 Push the battery pack into the bay until it seats into place If you are taking the battery out...
Page 19: ...eplacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this pro...
Page 20: ...ectly The battery should slide into the bay without significant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery 3 Push the...
Page 21: ...phony Gateway for any prolonged period of time Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a collection p...
Page 22: ...0 Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your service provider can install a new one If you have ordered service your service provi...
Page 23: ...the registered handsets Press again to cancel paging Press and hold the button for 15 seconds to place the unit in registration mode for handset registration Note The DECT button only works with CAT i...
Page 24: ...rnal USB devices 3 Tel 1 connector for the first phone line 4 Tel 2 connector for the second phone line 5 Ethernet 1 4 connectors for use with a computer LAN port 6 Cable connector for the coaxial cab...
Page 25: ...elow Desktop Mounting Instructions Position the Telephony Gateway so that it stands vertically on its base Do not lay it flat on its side air flows freely around it the back faces the nearest wall it...
Page 26: ...evious telephone provider must be removed and the wiring must be checked there must not be any voltage Cancelation of telephone service is not adequate Failure to do so may result in loss of service a...
Page 27: ...y Gateway package 4 Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway 3 or 4 Connect the other end to the telephone Configuring Your Wireless Connection...
Page 28: ...ngs on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Fol...
Page 29: ...ring Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Intern...
Page 30: ...go to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties appli...
Page 31: ...ony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 31 Indicator Lights for the TG1682G page 32 Using the Reset Button page 35 Resetting...
Page 32: ...9 Tel 2 10 Battery Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be s...
Page 33: ...ity Off Wi Fi disabled On On hook Flash Off hook Off disabled On MoCA enabled and MoCA network device attached Flash MoCA network device activity traffic Off MoCA disabled or no MoCA network device at...
Page 34: ...patterns during each phase of the startup sequence There are two phases of startup the telephony phase and the cable modem phase Both are outlined below Telephony Startup Sequence Power US DS Online T...
Page 35: ...sition starts Off Downstream acquisition completed Fast Flash 3 second Off Upstream acquisition in progress On Slow Flash during acquisition On when modem IP address obtained Upstream acquisition comp...
Page 36: ...Cable 7 MoCA 8 Power Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds...
Page 37: ...start the TG1682G from its battery follow these steps 1 If a battery is already installed in the Telephony Gateway remove it 2 Re insert the battery into the Telephony Gateway See Battery Installatio...
Page 38: ...ve your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minut...
Page 39: ...this has happened see Resetting the Router to Factory Defaults page 36 My wireless Internet connection stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remo...
Page 40: ...your service provider If it is blinking there is a phone off hook somewhere in the house Find that phone and hang it up If it is lit go to the next step 4 Is the phone plugged directly into the Telep...
Page 41: ...r Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide a...
Page 42: ...often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all...
Page 43: ...like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that...
Page 44: ...Guide 2014 2016 ARRIS Enterprises LLC All Rights Reserved 44 W WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access A standard for en...
Page 45: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...
