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Arris Touchstone TG1662G, User Manual

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Arris Touchstone TG1662G User Manual Download Page 39

Chapter 7

: 

Using the Telephony Gateway

 

 

Release 16 STANDARD 1.1    August 2016 

Touchstone TG1662G Telephony Gateway User Guide 

© 2013-2016 ARRIS Enterprises LLC. All Rights Reserved. 

39 

 

Indicator Lights for the TG1662G 

The Telephony Gateway has LED indicator lights to assist in troubleshooting. 

 

1. Power 

2. US/DS 

3. Online 

4. 2.4 GHz Wi-Fi 

5. 5 GHz Wi-Fi 

6. Tel 1 

7. Tel 2 

8. WPS Button/LED 

9. USB 

 

 

 

Wiring Problems 

If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates 

a problem with the telephone wiring — the red and green wires may be shorted (touching), or 

there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, 

disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for 

assistance. 

 

 

Summary of Contents for Touchstone TG1662G

Page 1: ...Touchstone TG1662G Telephony Gateway User Guide Release 16 STANDARD 1 1 August 2016 August 2016...

Page 2: ...are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS discl...

Page 3: ...11 Getting Service 12 System Requirements 12 Recommended Hardware 13 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 14 What About Security 14 Ethernet or Wireless 15 4 Battery Installation and R...

Page 4: ...dows 8 or Windows 10 36 TCP IP Configuration for Mac OS X 36 7 Using the Telephony Gateway 38 Setting up Your Computer to Use the Telephony Gateway 38 Indicator Lights for the TG1662G 39 Wiring Proble...

Page 5: ...connectivity It also provides a Lithium Ion battery backup to provide continued telephone service during power outages The Touchstone TG1662G Telephony Gateway provides four Ethernet connections for...

Page 6: ...er Guide 2013 2016 ARRIS Enterprises LLC All Rights Reserved 6 Getting Support If you need assistance with your ARRIS product please contact your service provider For additional technical information...

Page 7: ...el only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion...

Page 8: ...h Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Page 9: ...ions this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users...

Page 10: ...as high speed data Compatibility Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services...

Page 11: ...nds There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to t...

Page 12: ...telephone service When you call have the following information ready the Telephony Gateway serial number and cable MAC addresses of the unit printed on a sticker on the bottom of the Telephony Gatewa...

Page 13: ...make maximum use of TG1662G throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Windows Vista Windows 7 Windows 8 or Windows 10 A support...

Page 14: ...asonably secure system While no system is 100 secure you can use the following tips to enhance your system s security Keep the operating system of your computer updated with the latest security patche...

Page 15: ...mputer or other equipment to the Telephony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area...

Page 16: ...on if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or mo...

Page 17: ...wired data service will not be available during a power outage In addition LED operation is reduced when the Telephony Gateway is operating on battery power Note For safety and regulatory purposes ba...

Page 18: ...f your battery is partially discharged for example if it is in the middle of a self test or is not yet fully charged then your backup time will be reduced Basic Battery Installation and Replacement Th...

Page 19: ...the bay without significant force Line up the guides on the battery with the slots in the battery bay 3 Push the battery pack into the bay until it seats into place If you are taking the battery out...

Page 20: ...eplacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this pro...

Page 21: ...ectly The battery should slide into the bay without significant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery 3 Push the...

Page 22: ...phony Gateway for any prolonged period of time Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a collection p...

Page 23: ...1 Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your service provider can install a new one If you have ordered service your service provi...

Page 24: ...he Telephony Gateway with a wireless device LED indicates Wireless Protected Setup WPS is active 2 Power indicates whether AC power is available to the unit 3 US DS indicates upstream downstream conne...

Page 25: ...on 2 Telephone 1 connector for the first phone line 3 Telephone 2 connector for the second phone line 4 USB USB host connector future support for external USB devices 5 Ethernet 1 4 connectors for use...

Page 26: ...on either side to keep the vents clear Blocking the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless connection range is typically 100 200 feet 30m 65m A...

Page 27: ...or mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver flat blade or Phillips depending on what kind of screws you use wall mounting bracket orde...

Page 28: ...screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Slip both mounting slots in the back of the mounting bracket over...

Page 29: ...d to Connecting the Telephony Gateway page 30 Desktop Mounting Instructions 1 Position the Telephony Gateway so that it stands vertically on its base Do not lay it flat on its side air flows freely ar...

Page 30: ...adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Te...

Page 31: ...e TG1662G Refer to the documentation for your client device for instructions on setting security On most computer systems you only need to select the network name SSID device and enter the encryption...

Page 32: ...nd its MAC address as follows Windows from the Start menu find and select the Control Panel Double click Network Sharing Center Then double click either Wireless Network Connection for a wireless conn...

Page 33: ...uters Once added these trusted computers will not be affected by the parental control settings For example you may want the computers of the father and mother to be trusted while the childrens compute...

Page 34: ...eb Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week checkbox for all...

Page 35: ...ngs on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Fol...

Page 36: ...ring Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Intern...

Page 37: ...go to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties appli...

Page 38: ...s available on the Telephony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 38 Indicator Lights for the TG1662G page 39 Using the Reset...

Page 39: ...Power 2 US DS 3 Online 4 2 4 GHz Wi Fi 5 5 GHz Wi Fi 6 Tel 1 7 Tel 2 8 WPS Button LED 9 USB Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indica...

Page 40: ...port connected Amber Green LED Flash Computer activity Both LEDs Off Computer not connected On Wi Fi enabled Flash Computer activity Off Wi Fi disabled On On hook Flash Off hook Off disabled No AC Pow...

Page 41: ...f the connection speed or swap the meaning speed indication of yellow and green Patterns Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startu...

Page 42: ...ne Description Slow Flash 1 second Off Downstream acquisition in progress On until Upstream acquisition starts Off Downstream acquisition completed Fast Flash 3 second Off Upstream acquisition in prog...

Page 43: ...net 1 4 6 Cable 7 Power Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seco...

Page 44: ...start the TG1662G from its battery follow these steps 1 If a battery is already installed in the Telephony Gateway remove it 2 Re insert the battery into the Telephony Gateway See Battery Installatio...

Page 45: ...ve your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minut...

Page 46: ...stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the interfering product try using a different c...

Page 47: ...one and hang it up If it is lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled...

Page 48: ...r Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide a...

Page 49: ...rnet connectors Ethernet hubs provide a common point of contact for all connected devices I IP address A number assigned to your computer by your service provider used to identify your computer to oth...

Page 50: ...r S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Ga...

Page 51: ...WPA Wi fi Protected Access A standard for encrypting data sent over a wireless LAN WPA offers improved security over WEP...

Page 52: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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