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Release 16 Standard 1.0 October 2013

Touchstone® TG16 72 Telephony Gateway User’s Guide

Industry Canada Compliance

For Mexico

European Comp liance

Getting Started

About Your New Telephony Gateway

Ethernet or Wireless?

Wireless

Both

Battery Installation and Removal

Battery Installation and Replacement

Installing an d Connecting Your Telephony Gateway

Front Pane l

Rear Panel

Selecting an Installation Location

Factors Affecting Wireless Range

Mounting the Telephony Gateway

Tools and Materials

Location

Instructions

Wall-mounting instructions

Desktop mounting instructions

Connecting the Telephony Gateway

Conﬁguring Your Wireless Connection

Accessing the Conﬁgurati on Interface

Setting Parental Controls

Conﬁguring Your Ethernet Connection

Requirements

How to use this chapter

TCP/IP Conﬁguration for Windows X P

TCP/IP Conﬁguration for Windows 7

TCP/IP Conﬁguration for MacO S X

Using the Telephony Gateway

Setting up Your Computer to Us e the Telephony Gateway

Indicator Lights for the TG1672

Wiring Problems

Patterns: Normal Operation (LAN and Telephone )

Patterns: Normal Operation (WAN and Battery)

Patterns: Startup Sequence

Telephony Start Up Sequence

Cable Modem Start Up Sequence

Using the Reset Button

Resetting the Router to Factory Defaults

Booting from Ba ttery

Troublesh ooting

Glossary

Touchstone®

TG1672 Telephony Gateway

User’s Guide

Summary of Contents for Touchstone TG1662

Page 1: ...e as the hub of your home of ce Local Area Network LAN The Telephony Gateway also provides 802 11a b g n wireless connectivity for enhanced mobility and ver satility In addition the Telephony Gateway...

Page 2: ...of ARRIS to provide noti cation of such revision or change ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of mer chant...

Page 3: ...nd or permanent damage to the Telephony Gateway CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure...

Page 4: ...afety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power line netw...

Page 5: ...ng the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures Reorient or relocate the receiving antenna Increase the separation betwe...

Page 6: ...mpt RSS standard s Oper ation is subject to the following two conditions 1 this device may not cause in terference and 2 this device must accept any interference including interference that may cause...

Page 7: ...of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environ ment as such upon disposal of the Telephony Gateway...

Page 8: ...ts tiered data services if offered by your cable company Telephony services PacketCable 1 5 or 1 0 compliant The TG1672 provides Wireless 802 11b g n connectivity Four Ethernet ports for connections t...

Page 9: ...from your Telephony Gateway to the near est cable outlet Phone Cable as shown in the image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy...

Page 10: ...ker on the bottom of the Telephony Gateway the model number of the Telephony Gateway If the Telephony Gateway was provided by your cable company they already have the required information In addition...

Page 11: ...ompany has Pack etCable support Recommended Hardware The following hardware con guration is recommended Computers not meeting this con guration can still work with the TG1672 but may not be able to ma...

Page 12: ...ulnerability problems most cable companies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers fo...

Page 13: ...ase more cables if necessary at a computer retailer If you are connecting the Telephony Gateway di rectly to a computer or to an Ethernet hub with a cross over switch ask for Cate gory 5e CAT5e straig...

Page 14: ...ding on model and usage It has a strap between the battery guides Your cable company may include a backup battery with your Telephony Gateway You can order batteries at http yourbroadbandstore com Not...

Page 15: ...iagram on the left shows the proper orientation Note Batteries will not insert completely into the Telephony Gateway if not oriented correctly The battery should slide into the bay without signi cant...

Page 16: ...l the latch snaps back into place Note Telephony Gateways use a Lithium Ion battery pack Please recycle or dispose of the battery responsibly and in accordance with local ordi nances Touchstone TG1672...

Page 17: ...ave ordered service your cable company should con gure the Telephony Gateway automatically You need only follow the instructions in this section to in stall and connect the Telephony Gateway CAUTION R...

Page 18: ...ss Protected Setup WPS is active B Power indicates whether AC power is available to the unit C US DS indicates upstream downstream connectivity D Online indicates internet data transmission status E 2...

Page 19: ...connector for the second phone line D USB USB host connector future support for external USB devices E Ethernet 1 4 connectors for use with a computer LAN port F Cable connector for the coaxial cable...

Page 20: ...orts can you easily run ca bles between the Telephony Gateway s location and those devices If you want to mount the Telephony Gateway on a wall does the location provide a solid surface for secure att...

Page 21: ...range proportionately Increases range Raising the unit above the devices for example in stalling the Telephony Gateway in the upper oor of a multi story dwelling Decreases range Lowering the unit belo...

Page 22: ...ed and a drill with 1 4 6mm bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver at blade or Phillips depending on what kind...

Page 23: ...ck of the mounting bracket over the screws then slide the bracket down until the narrow end of the keyhole slot contacts the screw shaft 5 Hang the Telephony Gateway on the wall by inserting the six t...

Page 24: ...talled on any legacy client devices Your cable company will install these lters for you 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway G and insert...

Page 25: ...refer to the following instructions Accessing the Con guration Interface Follow these steps to access the con guration interface You should have already set up the TG1672 as described in Installing a...

Page 26: ...puters in the network Trusted computers are not affected by the parental control settings Follow these steps to set up your Parental Controls 1 Access and log into the wireless con guration interface...

Page 27: ...r all day d Click the Add Keyword Filter or Add Web Site Filter button respec tively Then click the Apply button Touchstone TG1672 Telephony Gateway User s Guide Safety Getting Started Battery Install...

Page 28: ...use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Plea...

Page 29: ...installation instructions Once installed and enabled follow this same con guration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ slightly from...

Page 30: ...he Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone TG1672 Telephony Gateway User s Guide Safety Getting Started...

Page 31: ...s and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TG1672 Telephony Gateway User s...

Page 32: ...rnet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TG1672 Telephony Gateway User s Guide Safety Getting Started Battery Installat...

Page 33: ...g Center 4 Click Local Area Connection to open the Status window Touchstone TG1672 Telephony Gateway User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage T...

Page 34: ...pen the Properties window Touchstone TG1672 Telephony Gateway User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Troubleshooting Glossary 34 TCP IPv4 Sel...

Page 35: ...r either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the new set...

Page 36: ...sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TG1672 Telephony Gateway User s Guide Safe...

Page 37: ...2 Click the Network icon Touchstone TG1672 Telephony Gateway User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Troubleshooting Glossary 37...

Page 38: ...ble provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 con gura...

Page 39: ...ndow 9 Choose Automatically from the Con gure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TG1672 Telephony Gateway User s Guide Safety Getting Started Batter...

Page 40: ...rols and features available on the Touchstone Tele phony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway Indicator Lights for the TG1672 Using...

Page 41: ...iring technician for assistance Patterns Normal Operation LAN and Telephone The following table shows light patterns for the Ethernet MoCA and wireless LANs and the telephones during normal operation...

Page 42: ...1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet available Off Internet not available On Battery good or low Off...

Page 43: ...e outlined below Telephony Start Up Sequence Note The US DS indicator ashes yellow during startup and turns green if the Telephony Gateway establishes an ultra high speed connection For some cable com...

Page 44: ...tream acquisition completed Fast Flash 3 second Off Upstream acquisition completed On Slow Flash during acqusition On when modem IP address obtained Upstream acqusition completed ready for service Tou...

Page 45: ...seconds This restores the wireless setup con guration and router con guration parameters to the factory de faults You may need to do this if a miscon guration has locked out all access Booting from B...

Page 46: ...wer and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for assistance Ch...

Page 47: ...curity modes as soon as you nd the problem A miscon guration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Router to Factory Defaults My wi...

Page 48: ...is lit go to the next step 3 Is the Telephone Tel 1 or Tel 2 LED lit If not phone service has not been set up on that line Contact your service provider If it is blinking there is a phone off hook som...

Page 49: ...have dial tone the problem is with the house wiring Contact your cable company or a quali ed wiring technician to correct the house wiring If you still do not have dial tone contact your serv ice pro...

Page 50: ...to the Telephony Gateway typically a computer or hub Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on...

Page 51: ...European version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and...

Page 52: ...out twice as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi cond...

Page 53: ...like a wide RJ 11 telephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you...

Page 54: ...o this as the return path or reverse path WEP Wired Equivalent Privacy a common standard for encrypting data sent over a wireless LAN WPA Wi Protected Access a standard for encrypting data sent over a...

Page 55: ...TG1672 Telephony Gateway User s Guide Export Regulations Safety Requirements FCC Part 15 RF Exposure Industry Canada Compliance For Mexico European Compliance Getting Started About Your New Telephony...

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