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Installation

Conﬁguration

Troubleshooting

Touchstone DG860 Data Gateway User’s Guide

Using the Data Gateway

This chapter describes the controls and features available on the Touchstone Data

Gateway, and covers basic troubleshooting procedures.

•

Setting up Your Computer to Use the Data Gateway

•

Indicator Lights for the DG860

•

Using the Reset Button

Setting up Your Computer to Use the Data Gateway

Follow the instructions in the information packet supplied by your cable company.

Contact your cable company if you need help setting up your computer.

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Summary of Contents for Touchstone DG860

Page 1: ...way provides four Ethernet connections for use as the hub of your home ofﬁce Local Area Network LAN The Touchstone Data Gateway also provides 802 11b g n wireless connectivity for enhanced mobility and versa tility Installation is simple and your cable company will provide assistance to you for any special requirements The links below provide more detailed instructions Safety Requirements Getting ...

Page 2: ...s technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsi bility for their applications of any products speciﬁed in this document The information in this document is proprietary to ARRIS ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group A...

Page 3: ... ignition source i e heat registers space heaters ﬁreplaces etc Use only power supply and power cord included with the equipment Equipment should be installed near the power outlet and should be easily accessible The shield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical in stallation codes In the U S this i...

Page 4: ...local computer through Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s spec iﬁcations Ensure proper ventillation Position the Data Gateway so that air ﬂows freely around it and the ventillation holes on the unit are not blocke...

Page 5: ...interference by one or more of the fol lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Warning Changes or modiﬁcations to this equipment not expressly approved...

Page 6: ...da license exempt RSS standard s Oper ation is subject to the following two conditions 1 this device may not cause in terference and 2 this device must accept any interference including interference that may cause undesired operation of the device For Mexico The operation of this equipment is subject to the following two conditions 1 This equipment or device cannot cause harmful interference and 2...

Page 7: ...e 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Data Gateway the Directive requires that this product must not be disposed as unsorted municipal waste but rather collected separately and disposed of in accor dance with local WEEE ordinances This product ...

Page 8: ...your cable company The DG860 provides Wireless 802 11b g n connectivity Four Ethernet ports for connections to non wireless devices DG860A DOCSIS 3 0 compliant What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Data Gateway Power Cord Wall Mounting Template and Instructions Quick Installation Guide Ethernet Cable...

Page 9: ...ould be long enough to reach from your Data Gateway to the nearest cable outlet Note For best performance use high quality RG 6 type coax cable and min imize or eliminate splitters between the cable jack and the Data Gateway Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet tha...

Page 10: ...and cable MAC addresses of the unit printed on a sticker on the bottom of the Data Gateway the model number of the Data Gateway If the Data Gateway was provided by your cable company they already have the required information In addition you should ask your cable company the following questions Do you have any special system requirements or ﬁles that I need to down load after I am connected When c...

Page 11: ...ware The following hardware conﬁguration is recommended Computers not meeting this conﬁguration can still work with the DG860 but may not be able to make maximum use of DG860 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Windows XP Windows Vista or Windows 7 A supported Ethernet or wireless LAN connection must be available MacOS ...

Page 12: ...g services over your Data Gateway Be sides certain vulnerability problems most cable companies prohibit running servers on consumer level accounts and may suspend your account for vi olating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by def...

Page 13: ...es if nec essary at a computer retailer If you are connecting the Data Gateway directly to a computer or to an Ethernet hub with a cross over switch ask for Category 5e CAT5e straight through cable CAT5e cable is required for gigabit Ethernet Gig E not regular CAT5 cable Wireless Wireless access lets you connect additional wireless capable devices to Data Gate way The 802 11 wireless LAN standard ...

Page 14: ...ts are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should conﬁgure the Data Gate way automatically You need only follow the instructions in this section to install and connect the Data Gateway Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet C...

Page 15: ...ectivity F DS indicates downstream connectivity G Power indicates whether AC power is available to the unit DG860 Rear Panel The DG860 rear panel has the following connectors and controls A WPS button begins associating the Data Gateway with a wireless device B Reset button resets the Data Gateway as if you power cycled the unit Use a pointed non metallic object to press this button C Ethernet 1 4...

Page 16: ...een the Data Gateway s location and those devices If you want to mount the Data Gateway on a wall does the location provide a solid surface for secure attachment For best results when mounting the Data Gateway on drywall position the Data Gateway so at least one of the screws are fastened to a stud This may prevent the Data Gateway from pulling out of the wall in the future If you want to install ...

Page 17: ...dium or Low decreases the range proportionately Increases range Raising the unit above the devices for example in stalling the Data Gateway in the upper ﬂoor of a multi story dwelling Decreases range Lowering the unit below the devices for example in stalling the Data Gateway in a basement Metal or concrete walls between the Data Gateway and other devices Large metal appliances aquariums or metal ...

Page 18: ...it not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver ﬂat blade or Phillips depending on what kind of screws you use wall mount template included transparent tape for temporarily securing the mounting template to the wall not included Location Always position the Data Gateway within reach of an AC outlet The power cord must r...

Page 19: ...nto the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Data Gateway with the indicator lights facing up or right as de sired Slip both mounting slots in the back of the Data Gateway over the screws then slide the case down until the narrow end of the keyhole slot contacts the screw shaft 5 Proceed to Connecting the D...

Page 20: ...ower cord into a convenient AC outlet The Power light on the front of the Data Gateway lights up then ﬂashes once refer to the LED tables shown in Using the Data Gateway See Trou bleshooting if the Power light does not turn on 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Data Gateway C and the other end to the Ethernet port on a com puter hub or broadband router ...

Page 21: ...to the following instruc tions Accessing the Conﬁguration Interface Follow these steps to access the conﬁguration interface You should have already set up the DG860 as described in Installing and Connecting Your Data Gateway 1 a If security has been properly set up on your computer to access the wire less LAN on the DG860 use the connection utility for your operating system to connect to the wirel...

Page 22: ...fy trusted computers in the network Trusted computers are not affected by the parental control settings Follow these steps to set up your Parental Controls 1 Access and log into the wireless conﬁguration interface as explained in Accessing the Conﬁguration Interface 2 Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen 3 Check the Enable...

Page 23: ...t click the All Day check box d Click the Add Keyword Filter or Add Web Site Filter button respec tively Then click the Apply button Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 23 Add Keyword Filter Add Web Site Filter Finding the MAC Address of a Computer Use the operating system of your computer to ﬁnd its MA...

Page 24: ... using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to conﬁgure your Ethernet connection on your operating sy...

Page 25: ...Windows XP for installation instructions Once installed and enabled follow this same conﬁguration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start Settings Control Panel and double click Network Connections in the Control Panel The Network Connection window displays a...

Page 26: ...rk connection The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 26 ...

Page 27: ...the new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 27 ...

Page 28: ...nﬁgure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 28 ...

Page 29: ...ork and Sharing Center 4 Click Local Area Connection to open the Status window Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 29 ...

Page 30: ...roperties to open the Properties window Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 30 TCP IPv4 Selected TCP IPv6 Selected ...

Page 31: ...d displays 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the new settings and close the Properties window Then click Close to back out of the remaining setup screens Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet...

Page 32: ...OS X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 32 ...

Page 33: ...2 Click the Network icon Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 33 ...

Page 34: ...ep 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Conﬁgure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 conﬁguration is completed Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 34 ...

Page 35: ...e pre vious window 9 Choose Automatically from the Conﬁgure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 35 ...

Page 36: ...d features available on the Touchstone Data Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Data Gateway Indicator Lights for the DG860 Using the Reset Button Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer ...

Page 37: ...Mode Ethernet WiFi AC Power On Computer Connected Off Computer not connected Flash Com puter Activity On WiFi Enabled Off WiFi Disabled Flash Computer Activity No AC Power Off Off Firmware Upgrade normal operation normal operation Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 37 DG860 Power Ethernet DS Online WiF...

Page 38: ... Power Good On Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet available Off Internet not available No AC Power Off Off Off Off Firmware Upgrade On Flash Flash On Touchstone ...

Page 39: ...gh speed connection For some cable companies these colors may be reversed DS US Online Description Flash Off Off Downstream search On Flash Off Downstream found upstream search On On Flash Downstream and Upstream found retrieving setup information from cable operator On On On Ready for service Touchstone DG860 Data Gateway User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usag...

Page 40: ...prevent acci dental resets The diagram on the left shows the location of the reset button Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Data Gateway for more than ﬁfteen seconds This restores the wireless setup conﬁguration and router conﬁguration parameters to the factory defaults You may need to do this if a mi...

Page 41: ...ged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to rep...

Page 42: ...le one of the other security modes as soon as you ﬁnd the problem A misconﬁguration could lock out all access to the Data Gateway router If you think this has happened see Resetting the Router to Factory Defaults My wireless Internet connection stops working sometimes This is usually caused by interference two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the...

Page 43: ...e modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Conﬁguration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a de vice connecting to the network DHCP allows the cable company to conﬁgure your computer s networking software for y...

Page 44: ... F connector slip on and screw on Use coax with screw on connectors for connecting your Data Gateway Firewall A hardware or software device that prevents unauthorized access to a pri vate network from the Internet The DG860 provides a built in ﬁrewall Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Headend The central ofﬁce in an HFC network The h...

Page 45: ... The MAC address is printed on a label on the bottom of your Data Gateway Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your cable company may have a...

Page 46: ...ging your computer or Data Gateway into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Upstream The path from a subscriber device to...

Page 47: ...pliance For Mexico European Compliance Getting Started About Your New Data Gateway What s in the Box What s on the CD Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux other Unix About this Manual What About Security Ethernet or Wireless Wireless Both Installing and Connecting Your Data Gateway DG860 Front Panel DG860 Rear Panel Selecting an Installation L...

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