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Touchstone DG3260 Data

Gateway

User Guide

Release 32 STANDARD 1.0 March 2015

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Summary of Contents for Touchstone DG3260

Page 1: ...Touchstone DG3260 Data Gateway User Guide Release 32 STANDARD 1 0 March 2015...

Page 2: ...ll trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims...

Page 3: ...Chapter 4 Installing and Connecting your Data Gateway 16 Front Panel 17 Rear Panel 18 Selecting an Installation Location 19 Desktop Mounting Instructions 19 Factors Affecting Wireless Range 19 Connec...

Page 4: ...equence 32 Using the Reset Button 32 Resetting the Router to Factory Defaults 33 Chapter 7 Troubleshooting 34 The Data Gateway is plugged in but the Power light is Off 34 I m not getting on the Intern...

Page 5: ...stone DG3260 Data Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The DG3260 also provides 802 11a b g n ac wireless connectivity for enhanced...

Page 6: ...ntact your cable company For additional technical information and product User Guides please visit the ARRIS Support website at http www arris com consumer Release 32 STANDARD 1 0 March 2015 Touchston...

Page 7: ...hield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical installation codes In the U S this is required by NFPA...

Page 8: ...l interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televis...

Page 9: ...Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including int...

Page 10: ...5 GHz radio for wireless 802 11a b g n ac connectivity Four Ethernet ports for connections to non wireless devices DOCSIS 3 0 compliant One USB host port future support for external USB devices What...

Page 11: ...tter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Data G...

Page 12: ...nternet service from your cable company Recommended Hardware The following hardware configuration is recommended Computers not meeting this configuration can still work with the DG3260 but may not be...

Page 13: ...em of your computer updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest security patches In addition avoid opening em...

Page 14: ...hich is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network LAN You can use the Ethernet connection if your computer has built in Ethernet...

Page 15: ...ore about which wireless hardware works best with your computer see your computer dealer Both If you have two or more computers you can use Ethernet for up to four devices and wireless for the others...

Page 16: ...r outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should configure the Dat...

Page 17: ...ta transmission status 4 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 5 GHz indicates the status of the 5 GHz wireless LAN 6 WPS indicates Wireless Protected Setup WPS is active 7 WPS Bu...

Page 18: ...Gateway as if you power cycled the unit Use a pointed non metallic object to press this button 2 Ethernet 1 4 connectors for use with a computer LAN port 3 Cable connector for the coaxial cable 4 Powe...

Page 19: ...is typically 100 200 feet 30m 65m A number of factors can affect connection range as described below Desktop Mounting Instructions Position the Data Gateway so that it stands vertically on its base Do...

Page 20: ...range you reduce interference with other networks and make it harder for unwanted users to find and connect to your network Note Setting the transmit power level to High increases the range Setting i...

Page 21: ...t on the front of the Data Gateway lights up then flashes once refer to the LED tables shown in Using the Data Gateway See Troubleshooting page 34 if the Power light does not turn on 3 Connect one end...

Page 22: ...er wireless LAN settings refer to the following instructions Accessing the Configuration Interface Follow these steps to access the configuration interface You should have already set up the DG3260 as...

Page 23: ...ws Vista or Windows 7 Then double click either Wireless Network Connection for a wireless connection or Local Area Connection for an Ethernet connection Next click the Details button Windows Vista or...

Page 24: ...father and mother to be trusted while the childrens computers have parental controls in effect Note Refer to the Finding the MAC Address of a Computer page 23 for information on determining the MAC ad...

Page 25: ...want access blocked or click the All Week checkbox for all week c Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates all day or just click the All Day c...

Page 26: ...m that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your opera...

Page 27: ...Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Networ...

Page 28: ...ose the Properties window Then click Close to back out of the remaining setup screens TCP IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating sys...

Page 29: ...the DG3260 page 30 Using the Reset Button page 32 Resetting the Router to Factory Defaults page 33 Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet su...

Page 30: ...2 US DS 3 Online 4 2 4 GHz Wi Fi 5 5 GHz Wi Fi 6 WPS 7 WPS Button 8 USB port Patterns Normal Operation LAN The following table shows light patterns for the Ethernet and wireless LANs during normal ope...

Page 31: ...Off Wi Fi disabled No AC Power Off Off Firmware Upgrade normal operation normal operation Patterns Normal Operation WAN The following table shows light patterns during normal operation Mode Power US D...

Page 32: ...ion completed ready for service Using the Reset Button Use the Reset button 1 on the back of the Data Gateway to reset the modem and perform initialization as if you power cycled the unit You may need...

Page 33: ...utton 1 on the back of the Data Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defaults You may need to do this...

Page 34: ...ck your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replace the cable...

Page 35: ...3 My wireless Internet connection stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the interferin...

Page 36: ...ny to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable...

Page 37: ...t when current is passed through it M MAC address A number that uniquely identifies any device connected to a network Your cable company uses your Data Gateway s MAC address to authorize access to the...

Page 38: ...a switched outlet to avoid disruptions T TCP IP Transmission Control Protocol Internet Protocol The protocols used to facilitate communications across one or more connected networks TDMA Time Divisio...

Page 39: ...Touchstone DG3260 Data Gateway User Guide Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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