6
Troubleshooting
and tips
All your cables and equipment
are plugged in securely and
turned on (if your equipment
is still not working properly,
contact your service provider)
Your
nbn
™
connection box
power cord is plugged in
firmly at both ends
The Power, Online,
Downstream and Upstream
indicator lights on your
nbn
™
connection box are on (if they
flash for more than 30 minutes,
contact your service provider)
The coaxial cable/s are not
pinched, kinked or bent (this
can cause a break or short in
the cable and may have to be
replaced, and charges may apply)
You have read your service
provider’s guide for further
instructions
Having trouble with your
nbn
™
connection? Try this checklist:
For more troubleshooting tips
visit
nbn.com.au/installation
11 Connection
without
pay TV or existing cable internet
