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CM550 Cable Modem User’s Guide

22

Safety

Getting Started

Installation

USB Drivers

Usage

Troubleshooting

Glossary

5

Click the 

Next

 button. 

The wizard prompts you for the location of the drivers.

Note: 

The dialog indicates that the wizard is looking for the ARRIS RNDIS

(Remote Network Device Interface Specification) driver for the Cable Mo-

dem.

Summary of Contents for Touchstone CM550

Page 1: ...chstone Cable Modem provides an USB connection for easy hookup The Touchstone Cable Modem also provides an Ethernet connection for use with either a single computer or home office LAN You can even hoo...

Page 2: ...is document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without exp...

Page 3: ...n other countries CATV instal lation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interactive services Part 11 Safety This e...

Page 4: ...EMC Directive 89 336 EEC the Amending Directive 92 31 EEC the Low Voltage Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this product bears the CE marking in accordance with the a...

Page 5: ...d simulta neously Compatibility supports tiered data services if offered by your cable company What s in the Box Make sure you have the following items before proceeding Call your cable company for as...

Page 6: ...ould be long enough to reach from your Cable Modem to the nearest cable outlet Splitter optional provides an extra cable connection by splitting a single outlet into two You may need a splitter if you...

Page 7: ...abling and configuring networking To use the Cable Modem you need DOCSIS high speed Internet service from your cable company Windows Ethernet connection Windows 95 Windows 98 Windows 98 SE Second Edit...

Page 8: ...y 5 CAT5 straight through cable If you are connecting the Cable Modem to an Ethernet hub or broadband router without a crossover switch ask for a Cat egory 5 crossover cable USB USB Universal Serial B...

Page 9: ...keep it updated Avoid providing web or file sharing services over your Cable Modem Be sides certain vulnerability problems most cable companies prohibit running servers on consumer level accounts and...

Page 10: ...cable company can install a new one Getting Service Before trying to use your new Cable Modem contact your local cable company to establish an Internet account When you call have the following inform...

Page 11: ...s when the Cable Modem is setting up on steadily when ready for use B DS blinks when receiving data on the cable system on steadily otherwise C US blinks when sending data on the cable system on stead...

Page 12: ...tors and controls A Power plug the AC adapter in here B USB connector for connecting the Cable Modem directly to a PC C Ethernet connector for connecting the Cable Modem to a PC or home net work LAN D...

Page 13: ...llation Guide transparent tape for temporarily securing the mounting template to the wall for mounting on plywood or studs two 8 x 38 1 mm 1 5 inches self tap ping screws the head diameter should be a...

Page 14: ...bout 6 mm 0 250 inches between the screw head and the wall 4 Orient the Cable Modem with the indicator lights facing up or right as de sired Slip both mounting slots in the back of the Cable Modem ove...

Page 15: ...5 After connecting the coax cable and power proceed as needed Making Ethernet Connections Making USB Connections Note Do not connect a single computer to both the Ethernet and USB ports Making Etherne...

Page 16: ...ast one free USB port one of Windows 98SE Windows 2000 Windows ME or Windows XP Windows 95 and Windows NT are not supported ARRIS USB Driver CD Note Windows XP does not require the installation of USB...

Page 17: ...lems For example if you plug in the USB cable before inserting the CD Windows may install the wrong driver 1 Make sure the Cable Modem is on the Power light should be on If not connect the AC adapter...

Page 18: ...llation USB Drivers Usage Troubleshooting Glossary 4 Wait for the system to start the Add New Hardware Wizard and display the following window there may be a short delay 5 Select Search for the best d...

Page 19: ...the CD drive and the CD is inserted prop erly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most systems the CD drive is at D...

Page 20: ...Modem User s Guide 20 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 7 Click the Next button The wizard installs the drivers then displays a window indicating that the...

Page 21: ...t should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem package into the CD ROM drive 3 Plug the appropriate end of the U...

Page 22: ...llation USB Drivers Usage Troubleshooting Glossary 5 Click the Next button The wizard prompts you for the location of the drivers Note The dialog indicates that the wizard is looking for the ARRIS RND...

Page 23: ...0 Cable Modem User s Guide 23 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 6 Select Search for a suitable driver then click the Next button The wizard displays a list...

Page 24: ...the CD drive and the CD is inserted prop erly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most systems the CD drive is at D...

Page 25: ...Guide 25 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 8 Click the Next button The wizard installs the drivers then displays a window indicating that the installation...

Page 26: ...ows XP 1 Make sure the Cable Modem is on the Power light should be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem package in...

Page 27: ...hooting Glossary 4 Click the Next button The wizard prompts you for the location of the drivers 5 Select Search for the best driver and Search removable media then click the Next button The wizard ins...

Page 28: ...ould be on If not connect the AC adapter as described in Connecting the Cable Modem 2 Insert the CD that came with the Cable Modem package into the CD ROM drive 3 Plug the appropriate end of the USB c...

Page 29: ...on Vista in 64 bit Mode When running Vista in 64 bit mode you must install an updated Vista USB 1 1 driv er Follow these steps to obtain and install the driver 1 Download the zipped Vista USB driver f...

Page 30: ...vers Usage Troubleshooting Glossary 6 Vista tries to locate the new USB driver and displays a Installing device driver software at the bottom right of the screen Vista will not find the driv er and di...

Page 31: ...Home Prev Next CM550 Cable Modem User s Guide 31 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 7 Select Browse my computer for driver software advanced...

Page 32: ...Home Prev Next CM550 Cable Modem User s Guide 32 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 8 Browse to the directory that you set up in step 2 Select Next...

Page 33: ...le Modem User s Guide 33 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 9 Once Vista finds the driver software in the directory specified in step 8 in stallation is in...

Page 34: ...m User s Guide 34 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 10 The Found New Hardware wizard should display the following screen when the USB driver has been succe...

Page 35: ...tarted Installation USB Drivers Usage Troubleshooting Glossary 11 Once the installation is completed successfully Vista displays an icon with the message ARRIS TOUCHSTONE DEVICE Device driver software...

Page 36: ...able Modem USB to your computer before inserting the ARRIS driver installation CD Windows may install a composite USB driver that does not properly support the Cable Modem To correct this problem you...

Page 37: ...4 bit Vista Follow these steps to uninstall the 64 bit USB driver if necessary 1 If you no longer have the USB driver download the zipped Vista USB driver from the ARRIS website at the following link...

Page 38: ...g Started Installation USB Drivers Usage Troubleshooting Glossary 6 Right click on the remove exe file and select Run as administrator from the drop down menu Enter the administrator password if promp...

Page 39: ...controls and features available on the Touchstone Cable Modem and covers basic troubleshooting procedures Setting up Your Computer to Use the Cable Modem Using the Reset Button Setting up Your Comput...

Page 40: ...button on the back of the Cable Modem to reset the modem as if you disconnected power You may need to reset the Cable Modem if you are having problems connecting to the Internet Use a pointed non meta...

Page 41: ...when a lot of people are online Always leave your Cable Modem plugged in and connected use the Standby button to disconnect your PC from the Internet Check the front panel lights The Power and Online...

Page 42: ...m I m not getting on the Internet USB Windows 98 In some cases Windows may install a composite USB driver instead of the ARRIS cable modem driver To correct this Disconnect the USB cable between the P...

Page 43: ...Started Installation USB Drivers Usage Troubleshooting Glossary I have two PCs connected to the Cable Modem but only one can get on the Internet Check your cable company s terms of service they may a...

Page 44: ...your PC is running either Windows 98SE Windows 2000 Win dows ME or Windows XP Windows 95 and Windows NT are not supported 2 Be sure the Cable Modem has power The Power light should be on 3 Push the R...

Page 45: ...ernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP...

Page 46: ...ces on a given IP subnet to other IP subnets Headend The central office in an HFC network The headend houses both video and data equipment In larger cable networks a master headend often feeds several...

Page 47: ...roviding a way to relieve some of the burden from the server For example your cable company may have a web proxy that keeps copies of popular web pages the proxy can send you those pages instead of fe...

Page 48: ...ommunications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Upstream The p...

Page 49: ...RIS reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo...

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