Release STANDARD 1.6 September 2015
Touchstone CM3200 Cable Modem User Guide
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
17
Chapter 6
ARRIS Contacts
For technical support, please contact your Service Provider first.
For Service Providers with a valid Support Contract ID:
Technical Services
For technical support on ARRIS products you can contact us by phone or on the web.
By Telephone
The Technical Assistance Center can be reached at:
1-888-944-HELP (4357)
On the Web
The Ask ARRIS web site gives you web access to service and support tools.
You will need to register using your support contract ID and email address.
Ask ARRIS is located at:
There you will be able to access:
Support Contact Information for all products
Knowledge Base Information (also known as Solutions)
User Documentation
Current open support cases
Ability to create a new support case (for technical support or repair and
return)
Training Webcast
By Email
Email addresses for ARRIS products will be provided with your account at Ask
ARRIS.
Technical Training
For more information about our Global Knowledge Services Department and the programs we
offer, e-mail us at:
