Chapter 7:
Troubleshooting
Final 1.0 October 2018
Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
42
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see
Resetting the Telephony Gateway to factory defaults
(page 40).
I'm not getting on the Internet (wireless)
Check the indicator lights, see
(page 39)
—
the Wi-Fi light
should be on.
Does your connection utility d
iscover your wireless LAN? If you turned off “Broadcast SSID”
you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to “disabled”. Enable one of the other security modes as soon as
you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see
Resetting the Telephony Gateway to factory defaults
(page 40).
My wireless Internet connection stops working
occasionally
This is usually caused by interference. Two common sources are 2.4GHz “remote”
telephones and microwave ovens. If you cannot remove the interfering product, try using a
different channel or setting Protected Mode. In the UI page you can start a Wifi Scanning to
see if there is many other Wifi NWs in the same channel. If this is the case ARRIS
recommends changing it manually for a cleaner one.
