Chapter 7
:
Troubleshooting
PN 365-095-33947 x.1
SBV2402 Internet & Voice cable modem for Xfinity® customers user guide
29
•
If a known working phone is used and you still do not have a dial tone, try a different
phone cable. If a new phone and cable do not restore the dial tone, call your service
provider for assistance.
5.
Is the SBV2402 plugged into a wall outlet?
•
If so, unplug the phone connector at the back of your SBV2402 and plug in a known
working phone. If you now have dial tone, the problem is with the house wiring.
Contact your service provider or a qualified wiring technician to correct the house
wiring. If you still do not have dial tone, contact your service provider.
Contact ARRIS consumer support
For technical support, FAQs, product documentation, and additional ARRIS product
information:
◼
Visit the ARRIS Support website:
◼
Call:
1-877-466-8646
◼
◼
shop.surfboard.com/categories/xfinity-subscribers.html
