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SURFboard® SBG10
DOCSIS 3.0 Wi-Fi Cable Modem

User Guide

August 2018

Summary of Contents for SURFboard SBG10

Page 2: ...ument to refer to either the entities claiming the marks or the names of their products ARRIS disclaims proprietary interest in the marks and names of others Wi Fi Alliance Wi Fi the Wi Fi logo the Wi...

Page 3: ...Installing the Wi Fi cable modem 16 Connect the SBG10 to your client device 16 Establish an Internet connection 17 5 Using the Wi Fi cable modem web manager 18 Start the SBG10 web manager 18 SBG10 we...

Page 4: ...g 54 Set up MAC address filtering 56 Set up port triggers 57 Set up the DMZ Host 58 9 Managing your Wi Fi cable modem and connected networks 60 View the SBG10 status and network connection 60 View the...

Page 5: ...or splashing Do not place objects filled with liquids such as vases on the device This device was qualified under test conditions that included the use of the supplied cables between system components...

Page 6: ...ric shock from lightning For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage to this device from lightning and power surges Do not use this product ne...

Page 7: ...r or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interferenc...

Page 8: ...nce to other devices or services is perceived or identified as harmful If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment you are...

Page 9: ...S equipment Please do not dispose of this product or any included electronic accessories i e power supply or battery with your residential or commercial waste ARRIS devices may be disposed of through...

Page 10: ...oaxial cable connection in your home This guide provides instructions for installing and configuring your SBG10 setting up secure Wi Fi network connections and managing your SBG10 and network configur...

Page 11: ...let RF splitter for additional coaxial cable connections such as a set top box or Smart TV Ethernet cable for any wired connected devices System requirements High speed Internet access account Web bro...

Page 12: ...Power is properly connected Scanning for upstream send and downstream receive channel connections Upstream Send and Downstream Receive channels are connected Scanning for an Internet connection Wi Fi...

Page 13: ...s successful The WPS Pairing process failed or did not complete after two minutes 5 GHz Wi Fi enabled with encrypted or unencrypted Wi Fi data activity Any of the following applies 5 GHz Wi Fi connect...

Page 14: ...ation settings to the factory defaults also deletes your custom Wi Fi cable modem configuration including your login password Wi Fi network name SSID and other configuration settings You should first...

Page 15: ...is located on the bottom of your SBG10 It contains the Wi Fi cable modem information that you may need when contacting your service provider or ARRIS Technical Support page 11 To receive Internet serv...

Page 16: ...ea To set up a Wi Fi network you will need a high speed Internet connection provided by an Internet service provider Note When contacting your service provider you may need your Wi Fi cable modem info...

Page 17: ...that your SBG10 and client device were installed properly and are connected on your home network 1 Power ON your client device connected to your SBG10 if it is turned off and log on 2 Contact your se...

Page 18: ...Web Manager that cannot be modified This may be due to some restrictions set up by your service provider to prevent unauthorized changes to certain configuration parameters Start the SBG10 web manage...

Page 19: ...om the Language drop down list if applicable English Espanol Spanish Francais French Deutsch Dutch Portugues do Brasil Brazilian Portuguese 5 Click Apply to open the SBG10 Web Manager The Alerts messa...

Page 20: ...tters numbers and special characters Letters A through Z uppercase and lowercase Numbers 0 to 9 Special characters 9 Enter your new user password again in the Repeat New Password field 10 Enter the in...

Page 21: ...gs for your home network Wireless 2 4 GHz Sets up your 2 4 GHz Wi Fi network Wireless 5 GHz Sets up your 5 GHz Wi Fi network Firewall Configures the Wi Fi cable modem firewall to protect your home net...

Page 22: ...ernet Explorer Google Chrome Firefox or Safari on the computer connected to the SBG10 2 Type the default LAN IP address 192 168 100 1 in the Address bar and then press Enter to log onto the SBG10 The...

Page 23: ...o continue Register now opens the ARRIS Device Registration screen Complete each entry and follow the prompts to register your SBG10 Ask me later the Product Registration box will display every time y...

Page 24: ...oard SBG10 Wi Fi Cable Modem User Guide Copyright 2018 ARRIS Enterprises LLC All rights reserved 24 Exit the SBG10 web manager To log out and close the SBG10 Web Manager Click Logout button located ab...

Page 25: ...heck that your Wi Fi network connection was set up properly see Test your Wi Fi network connection page 40 Launch the SBG10 quick start wizard The SBG10 Quick Start Wizard is a six step application to...

Page 26: ...erprises LLC All rights reserved 26 Figure 15 SBG10 login screen 3 Type password in the Password field This is the default user password case sensitive to log in to the SBG10 Web Manager Figure 16 SBG...

Page 27: ...duct Registration message box displays Figure 18 SBG10 product registration screen 6 Click Register now Ask me later or Stop asking to proceed 7 Click the Basic Setup main menu tab on the SBG10 Web Ma...

Page 28: ...SSID field for logging on to your Wi Fi home network Keep the default Wi Fi network name listed in the Network Name SSID field and on the SBG10 Wi Fi Cable Modem label Note You must keep the listed de...

Page 29: ...Fi Security key is the sign on access code for logging on to your Wi Fi network The access code must contain from eight to 64 characters consisting of any combination of letters numbers and symbols Yo...

Page 30: ...de for your Wi Fi home network after completing the quick start wizard 14 Click Next to open the User Security Configuration screen Figure 24 SBG10 quick start wizard screen 5 of 7 This step lets you...

Page 31: ...Re Enter New Password field 19 Click Next to open the Review Settings screen and confirm your Wi Fi network settings Figure 25 SBG10 quick start wizard screen 6 of 7 20 Click Apply to accept your Wi F...

Page 32: ...is a quick and easy to use option to set up your Wi Fi home network connection s using your iOS or Android mobile device 1 Check that your Wi Fi cable modem is powered ON and connected to your home ne...

Page 33: ...p shortcut will be added to your mobile device Home or Apps screen 5 Tap OPEN to launch the SURFboard Manager mobile app The ARRIS SURFboard Manager Mobile App Opening Screens display Figure 30 ARRIS...

Page 34: ...Repeat for each additional device Personal computer PC Android device Apple computer Apple mobile device Personal computer PC Select one of the following Quick connect using the windows taskbar Connec...

Page 35: ...example ARRIS for your SBG10 from the list of available Wi Fi networks The default SSID is located on the Wi Fi cable modem label on the bottom of your SBG10 Note You must use the default SSID listed...

Page 36: ...assword Figure 34 Network connection window 5 Enter the Network Security Key your Wi Fi network password in the Security key field Note You can use the default Wi Fi Security Key code listed on the SB...

Page 37: ...ntrol Panel 2 Click Network and Sharing Center to open the Network and Sharing Center window Figure 36 Control panel network and sharing center window 3 Click Manage wireless networks under Control Pa...

Page 38: ...ity type drop down list Note WPA2 Personal is the recommended Wi Fi security level for your Wi Fi home network It is the default security level for your SBG10 and the highest security level available...

Page 39: ...twork password is case sensitive 5 Select Connect If your Wi Fi network connection is successful Connected will display under your network name Apple computer From any screen on your client device 1 C...

Page 40: ...d for the SBG10 and the other Wi Fi devices on your Wi Fi home network 1 Check if your Wi Fi devices successfully connected to your Wi Fi network then disconnect the Ethernet cable if connected from y...

Page 41: ...rowser and log onto your SBG10 to open the SBG10 Web Manager See Start the SBG10 web manager page 18 for more information if necessary 2 Click the Wireless 2 4 GHz or Wireless 5 GHz main menu tab on t...

Page 42: ...network in the Wireless Network Name SSID field Keep the default network name listed in the network name field also listed on the Wi Fi cable modem label Enter a new network name for your Wi Fi networ...

Page 43: ...ach of your Wi Fi clients will be in its own virtual network and will not be able to communicate with the other Wi Fi clients This may be useful if several guests are using your Wi Fi network 10 Selec...

Page 44: ...omputer tablet gaming device or printer WPS automatically configures your Wi Fi network connections and sets up Wi Fi network security 1 Open the SBG10 Web Manager See Start the SBG10 web manager page...

Page 45: ...8 Select the Enable Wireless checkbox to turn ON Wi Fi networking on your home network or Deselect the Enable Wireless checkbox to turn OFF Wi Fi networking on your home network 9 Do one of the follo...

Page 46: ...sed for better network performance and stability because they do not overlap 13 Select the AP Isolation checkbox to enable separate virtual networks for your Wi Fi clients or Deselect the AP Isolation...

Page 47: ...network name SSID The SSID Service Set Identification is the Wi Fi network name assigned to your SBG10 Wi Fi network The default SSID listed on the Wi Fi cable modem label is automatically populated...

Page 48: ...networking on your home network 5 Delete the current network name in the Wireless Network Name SSID field 6 Enter a new network name for your Wi Fi network The network name can contain any combinatio...

Page 49: ...e first time One of the most important recommendations for securing your Wi Fi home network is to change the default user password on your SBG10 and other Wi Fi devices as well Default passwords are c...

Page 50: ...between 30 and 900 seconds 3 Enter your current password in the Old Password field 4 Enter your new password in the New Password field Note Remember that passwords are case sensitive You can use any c...

Page 51: ...1 Figure 45 SBG10 system basic setup screen Set up firewall protection You can set up firewall filters to protect your computer and other network devices on your home network from hackers viruses and...

Page 52: ...to turn ON firewall protection on your home network or Deselect the Enable Firewall checkbox to turn OFF firewall protection on your home network Note Turning OFF firewall protection on your home netw...

Page 53: ...k devices on your home network Allow or block access to specific Trusted MAC Addresses Allow or block access based on specific keywords Allow or block access to specific websites Set time limitations...

Page 54: ...opens Figure 48 SBG10 Add Keyword Filter Screen 6 Enter the keyword for the filter you are creating in the Keyword field 7 Select the day s and time that you are setting for the filter 8 Click AddKey...

Page 55: ...bers for the Port Filter range in the Port fields 6 Select UDP TCP or UDP and TCP for the Port Filter type in the Type drop down list 7 Select ALL WEEK in the Day field to set the same access restrict...

Page 56: ...time To configure MAC Address filters 1 From any SBG10 Web Manager screen click the Wireless 2 4 GHz or Wireless 5 GHz main menu button on the SBG10 Web Manager menu bar 2 Click MAC ADDRESS CONTROL fr...

Page 57: ...operly Applications such as video conferencing voice gaming and some messaging program features may require these special settings Note If you enable the firewall and set up custom port triggers then...

Page 58: ...nd thus vulnerable to attacks or hacking from any computer on the Internet Consider carefully before configuring a device to be in the DMZ You can configure one computer on your home network to be the...

Page 59: ...erprises LLC All rights reserved 59 Note Remember to reset the IP address back to 0 zero to close all the ports when you are finished with the needed application If you do not reset the IP address tha...

Page 60: ...Protecting monitoring your Wi Fi network page 49 for more information View the SBG10 status and network connection You can use the Device Status button on the SBG10 Login screen to view the current SB...

Page 61: ...ystem Information screen displays general product information including the software or firmware version and the current network connection status of the SBG10 To open the System Information page 1 Fr...

Page 62: ...cted networks PN 365 095 32809 x 1 SURFboard SBG10 Wi Fi Cable Modem User Guide Copyright 2018 ARRIS Enterprises LLC All rights reserved 62 Figure 58 SBG10 status system information screen 1 of 2 Figu...

Page 63: ...To create a backup copy of your SBG10 configuration settings 1 From any SBG10 Web Manager screen click the Utilities main menu button on the SBG10 Web Manager menu bar 2 Click SAVE BACKUP SETTINGS fr...

Page 64: ...button for 10 seconds 3 Remove the paper clip or small object from the Reset opening Reset the SBG10 configuration using the SBG10 web manager WARNING This process also deletes any custom SBG10 config...

Page 65: ...from the Utilities submenu options list to display the System Information screen 3 Click Backup and Restore from the Basic submenu options Figure 62 SBG10 restore settings screen 4 Click Choose File t...

Page 66: ...right 2018 ARRIS Enterprises LLC All rights reserved 66 2 Click FACTORY DEFAULTS from the Utilities submenu options list to display the System Information screen Exit the SBG10 web manager To log out...

Page 67: ...ck the power connection on the Wi Fi cable modem and to the electrical outlet Check that the electrical outlet is working Is the outlet controlled by a light switch If so unplug the Wi Fi cable modem...

Page 68: ...ntical passphrase If this does not solve the problem check if the Wi Fi client supports WPA If you enabled WEP and configured a key on the Wi Fi cable modem be sure each affected Wi Fi client has the...

Page 69: ...ply ARRIS sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty All warranty claims...

Page 70: ...PENED ALTERED AND OR DAMAGED THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product whether made or suffered by you or an...

Page 71: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA www arris com...

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