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Arris DCX3520e-M, Installation Manual

The Motorola DCX3520e-M is a top-notch cable box offering spectacular HD picture quality and advanced features. To ensure a smooth setup process, don't miss out on its comprehensive Installation Manual. You can effortlessly download this valuable manual for free from manualshive.com, empowering you to maximize your entertainment experience.

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Contents 

 

 

High-Definition DVR DCX3520e-M 

•

 Installation Manual 

v 

365-095-25080-x.1 

 

 

 

 

Contents 

 

Safety & Regulatory Information ......................................................................................................................... i

 

Software License ................................................................................................................................................. iv

 

Tables .................................................................................................................................................................. vi

 

Figures ................................................................................................................................................................ vii

 

Introduction ......................................................................................................................................................... 1

 

Features ................................................................................................................................................................................................................ 2

 

Tuners........................................................................................................................................................................................................... 2

 

Standard Audio/Video Features ........................................................................................................................................................ 2

 

Standard DVR Functionality ................................................................................................................................................................ 3

 

Standard Data Features ......................................................................................................................................................................... 3

 

Standard Miscellaneous Features ..................................................................................................................................................... 4

 

Technical Assistance Center ......................................................................................................................................................................... 4

 

Calling for Repairs ............................................................................................................................................................................................ 4

 

Overview .............................................................................................................................................................. 5

 

Front Panel .......................................................................................................................................................................................................... 5

 

Video Format Indicators (Front Panel Display) ............................................................................................................................ 6

 

Rear Panel ............................................................................................................................................................................................................ 7

 

Installation ........................................................................................................................................................... 8

 

Cold Reset Procedure...................................................................................................................................................................................... 8

 

Remote Control Cold Reset ................................................................................................................................................................. 8

 

Clearing the Hard Drive ......................................................................................................................................................................... 9

 

Video Connection Options ......................................................................................................................................................................... 10

 

Audio Connection Options ......................................................................................................................................................................... 11

 

Installation Overview .................................................................................................................................................................................... 12

 

Connecting an HDTV — Single Connection for Video/Audio....................................................................................................... 13

 

Cable In ...................................................................................................................................................................................................... 13

 

HDMI ........................................................................................................................................................................................................... 13

 

Connecting an HDTV — Separate Video/Audio Connections ...................................................................................................... 14

 

Cable In ...................................................................................................................................................................................................... 14

 

DVI ............................................................................................................................................................................................................... 14

 

Component Video (YPbPr) ................................................................................................................................................................. 14

 

Audio .......................................................................................................................................................................................................... 14

 

Connecting an A/V Receiver — Audio ................................................................................................................................................... 16

 

Connecting a Standard-Definition TV (SDTV)...................................................................................................................................... 18

 

Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder ..................................................................................... 19

 

Connecting an A/V Receiver, SDTV, and VCR ...................................................................................................................................... 21

 

Summary of Contents for DCX3520e-M

Page 1: ...Installation Manual DCX3520e M High Definition DVR ...

Page 2: ...aboratories This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Rovi and is intended for home and other limited viewing uses only unless otherwise authorized by Rovi Reverse engineering or disassembly is prohibited Other trademarks and trade names may be u...

Page 3: ...s convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specifiedby the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cordor plugis damaged liquid has...

Page 4: ... to provide reasonable protection against harmful interference in a residential installation This equipment uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmfu...

Page 5: ... commercial waste Recycling your ARRIS Equipment Please do not disposeof this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call AR...

Page 6: ...e Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startupmessage contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Productis not designed or intended for use in on line con...

Page 7: ...eo Format Indicators Front Panel Display 6 Rear Panel 7 Installation 8 Cold Reset Procedure 8 Remote Control Cold Reset 8 Clearing the Hard Drive 9 Video Connection Options 10 Audio Connection Options 11 Installation Overview 12 Connecting an HDTV Single Connection for Video Audio 13 Cable In 13 HDMI 13 Connecting an HDTV Separate Video Audio Connections 14 Cable In 14 DVI 14 Component Video YPbPr...

Page 8: ...ttings Screen 42 Graphics Overlaying the Video 43 Diagnostics 44 Using the Diagnostics 44 General Status 45 Purchase Status 47 Out Of Band OOB Status 49 Agile OOB Tuner Hunting 51 In Band Status 52 Unit Address 54 Current Channel Status 56 RF Modem Upstream 59 Code Modules 60 Memory Configuration 64 Audio Video Status 65 Interface Status 69 DVR Hard Drive Status 71 DOCSIS Status 74 Application Spe...

Page 9: ... 21 DVR Hard Drive Status Diagnostic Field Descriptions 72 Table 22 DOCSIS Status Diagnostic Field Descriptions 74 Table 23 Application Specific Information Diagnostic Field Descriptions 77 Table 24 Interactive Status Diagnostic Field Descriptions 79 Table 25 Connected Home Diagnostic Field Descriptions 82 Figures Figure 1 Front and rear views 2 Figure 2 Front panel 5 Figure 3 Rear Panel 7 Figure ...

Page 10: ...Address Diagnostic Screen 54 Figure 30 Front panel display of a unit address 54 Figure 31 Current Channel Status Diagnostic Screens 56 Figure 32 Current Channel Status Front Panel Displays 56 Figure 33 RF Upstream Modem Diagnostic Screen 59 Figure 34 RF Upstream Modem Front Panel Display 59 Table 16 RF Upstream Modem Diagnostic Field Descriptions 60 Figure 35 Code Modules Diagnostic Screen 60 Figu...

Page 11: ...d purchase of on demand programming Dual High Definition HDTV decode of MPEG 2 MPEG 4 AVC H 264 and VC 1 HDTV output through component video YPbPr or High Definition Multimedia Interface HDMI Surround sound audio through a variety of digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the Interactive Programming ...

Page 12: ...nel up to 1 GHz One dedicated tuner for the out of band OOB control channel Standard Audio Video Features ITU standard 64 256 QAM FEC enhanced adaptive equalizer Out of band data receiver 70 130 MHz 2 048 Mbps Digital video scaling picture in graphics Accelerated 2 D and 3 D graphics support in hardware Macrovision copy protection High Definition video output through ο HDMI also compatible with DV...

Page 13: ...ability to switch viewing between any of the three programs ARRIS cannot guarantee the exact amount of programming that each subscriber will be able to record The approximate time depends on the programming type and the drive size Table 1 DVR recording time guidelines Estimated Recording Hours For Model Drive Size Standard Digital Channels HDTV Channels DCX3520e M 500 GB 350 to 700 MPEG 4 175 to 3...

Page 14: ...d Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repairs T...

Page 15: ...he DCX3520e M is streamlined with only a mechanical power button on the front panel to turn the set top on and off Certain functions such as those requiring a numeric entry or accessing menus require a remote control Figure 2 Front panel Number Description 1 Power Turns the set top on and off standby 2 ...

Page 16: ...outputs High Definition 1080i 1920 x 1080 pixels High Definition 1080p HDMI Only High Definition 720p 1280 x 720 pixels Enhanced Definition 480p 720 x 480 pixels Standard Definition 480i 720 x 480 pixels The DCX3520e M set top is also capable of passing through High Definition 1080p 24 30 60 1920 x 1080 pixels source content over the HDMI video output If you cannot get a video display when the DCX...

Page 17: ...r Component video output HDTV 4 Audio Out L R audio 5 HDMI High Definition TV HDTV connector 6 Video Out Composite Video SDTV 7 eSATA External Serial Advanced Technology Attachment disk interface 8 USB 2 0 High Speed peripheral device connection 9 Ethernet Network connection 10 External IR Input Connects to a remote control set top accessory cable Data test connector service personnel only 11 Powe...

Page 18: ...0e M set top The cold reset is generally used by operational and field personnel to accomplish the following Restore the set top to a known state Clear channel maps and application settings Remove application and software objects above the platform code Clear the Out of Band OOB Last Known Carrier LKC and force the units to hunt for a new OOB control channel Remote Control Cold Reset 1 Remove the ...

Page 19: ... M does not need to be connected to a television in order to clear the hard drive using this process To clear the hard drive 1 Start the diagnostics as described in the Using the Diagnostics section d 01 is displayed on the front panel display 2 Using a remote control within five seconds press REPLAY MY DVR three times and LIVE TV On some remote controls the MY DVR key may be labeled LIST 3 If you...

Page 20: ...g three component analog video signals to the TV is the most widely supported HD video connection HDMI HDTV and SDTV HDMI provides higher quality digital HD video signals than component video signals If the TV has an HDMI or a DVI input use the HDMI output HDMI is a video and audio connection If you use HDMI no separate audio connection to the TV is required HDMI is compatible with DVI If the TV h...

Page 21: ...aseband Audio L and R If the audio receiver does not support Dolby Digital use the baseband AUDIO L and R outputs to connect to the audio receiver If the customer equipment supports it use the optical S PDIF output instead of the AUDIO L and R outputs The S PDIF output offers better audio quality including support for Dolby Digital 5 1 Surround Sound The HDMI interface supports Dolby Digital Plus ...

Page 22: ...ectly to the TV a For an HDMI video connection no additional audio connections to the TV are required b If the receiver or TV has a digital audio S PDIF input use the digital audio optical S PDIF output Otherwise use the baseband left and right audio out outputs 3 Locate the cabling diagram s that best match the subscriber s configuration 4 Connect the audio and video cables in a manner matching t...

Page 23: ...e to the cable wall outlet and the cable in connector on the DCX set top HDMI If the TV has an HDMI input this is for both audio and video if you are using the TV speakers Connect a Standard HDMI cable to the TV and to the HDMI connector on the DCX set top Figure 4 Figure 4 Connecting an HDTV Single Connection for Video Audio Note Only 1 HDTV video audio connection needs to be made to an HDTV Note...

Page 24: ...ect the component video cables to the Y Pb and Pr connectors on the HDTV and DCX set top Note This connection supports only the High Definition video connection between the DCX set top and the HDTV Be sure to match up each signal to the same connection on the TV otherwise the colors will not appear correctly on the TV Note To connect your audio connections with your TV speakers go to the Audio sec...

Page 25: ...hannels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs and output s then the DCX3520e M HDMI output can b...

Page 26: ...ace of the stereo audio outputs audio L and R These outputs offer a higher level of audio quality including support for Dolby Digital audio Digital audio optical S PDIF Connect the optical cable to the digital audio OPTICAL connector on the DCX set top and the optical connector on the A V receiver Stereo audio Connect the stereo audio cable to the AUDIO L and R connectors on the DCX set top and th...

Page 27: ...R DCX3520e M Installation Manual 17 365 095 25080 x 1 Figure 6 Connecting an A V Receiver Audio Note This connection method does not support HDTV For information see Connecting an HDTV Separate Video Audio Connections in this section ...

Page 28: ...2 Connect a video cable to the VIDEO OUT connector on the DCX3520e M series set top and the INPUT VIDEO on the TV Note These video connection methods do not support HD video If you have an HDTV see Connecting an HDTV Separate Video Audio Connections Figure 7 Connecting a Standard definition TV SDTV Note Composite video requires separate audio connections Note Only one video connection and one audi...

Page 29: ...ideo cable to the VIDEO OUT connector on the DCX3520e M and the INPUT VIDEO connector on the VCR DVD Recorder 3 Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the VCR DVD Recorder and the INPUT AUDIO L and R connectors on the SDTV 4 Connect a video cable to the OUTPUT VIDEO connector on the VCR DVD Recorder and the INPUT VIDEO connector on the SDTV Note These video connecti...

Page 30: ...Installation High Definition DVR DCX3520e M Installation Manual 20 365 095 25080 x 1 Figure 8 Connecting a Standard Definition TV SDTV and VCR DVD Recorder ...

Page 31: ... VCR and the VCR AUDIO IN L R connectors on the A V receiver 5 Connect a composite video cable to the input video connector on the stereo VCR and the video VCR OUT connector on the A V receiver 6 Connect a composite video cable to the output video connector on the stereo VCR and the video VCR IN connector on the A V receiver 7 Connect a Composite Video cable to the input Composite Video connector ...

Page 32: ...ual 22 365 095 25080 x 1 Figure 9 Connecting an A V Receiver SDTV and VCR DVD Note Solid lines indicate optimum connections Note Consult your A V receiver manual for additional wiring options or constraints when including a VCR DVD Recorder in your configuration ...

Page 33: ...al drive s AC power adapter into an electrical outlet 3 Allow approximately 15 to 30 seconds for the external drive to reach operating speed 4 Connect one end of the eSATA cable to the set top 5 Connect the other end of the eSATA cable to the external drive 6 Follow the on screen instructions Note Only connect external hard drives that have been approved by ARRIS for external DVR service Connectin...

Page 34: ...ervice provider Advanced data features require the proper application and network infrastructure to operate Data Features In addition to high quality audio and video the DCX3520e M can deliver high speed data services such as Internet access e mail IP telephony e commerce and home banking Note Your DCX may be equipped with the interface connections illustrated but their functionality depends on th...

Page 35: ...n the DCX3520e M Tune to the output channel 3 or 4 if using the RF output Channel selection Scan through the channels using the channel or keys Tune to several channels by entering the channel number using the numeric keys Volume control Press volume or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press mute to turn the sound off Press mut...

Page 36: ...tings for the DCX3520e M Before you adjust the output settings 1 Connect the DCX3520e M to the TV and other home entertainment devices 2 Connect the provided power supply to the DCX3520e M and an AC power outlet 3 Initialize the DCX3520e M and authorize it for services 4 Turn the TV on Note When using an HDMI connection between the DCX3520e M and the television be sure to have the cable connected ...

Page 37: ... on the remote control If the TV is on the on screen User Settings menu lists the DCX3520e M settings that can be adjusted If no HDMI device is connected to the DCX3520e M the default User Settings menu appears as follows Figure 12 Default User Settings Menu No HDMI Connection If the DCX3520e M is connected via HDMI to a display device such as a television the default User Settings menu is updated...

Page 38: ...er Settings Menu With HDMI Connection Use the remote control cursor keys to navigate the on screen menus as follows Press the and keys to highlight the setting you wish to change Press the key to select an option To exit the setting and move to another setting press the or key Figure 14 User Settings Menu Main Menu Screen ...

Page 39: ...nd 1080i High Definition 1080i format 1920 x 1080 pixels with interlaced scanning at 30 frames per second 720p High Definition 720p format 1280 x 720 pixels with progressive scanning at 60 frames per second 480p Enhanced Definition 480p format 720 x 480 pixels with progressive scanning at 60 frames per second 480i Standard Definition 480i format 720 x 480 pixels with interlaced scanning at 30 fram...

Page 40: ...tive Mode Settings option presents a new menu screen with settings specific to Native Mode operation These settings are discussed in more detail below The Native Mode Settings option is only available when the HDMI YPbPr Output setting is set to Native Otherwise the Native Mode Settings option is disabled and can t be selected in the menu Additional HDMI Settings Available whenever an HDMI device ...

Page 41: ...gs to their default values including options stored on other menu screens move the cursor to this option and press the key Native Mode Settings Screen The Native Mode Settings menu configures the operation of the native mode feature on the DCX3520e M The DCX3520e M can receive and decode a number of different digital video formats When operating in native mode the DCX3520e M generates the video ou...

Page 42: ...Configuring the User Settings High Definition DVR DCX3520e M Installation Manual 32 365 095 25080 x 1 Figure 15 Native Mode Settings Menu Screen ...

Page 43: ...led and can t be selected in the menu Note The Component Video YPbPr output delivers 480i video whenever the HDMI output is delivering 1080p30 video 1080p24 High Definition Generates 1080p24 video on the HDMI output if the program is broadcast in 1080p24 format The DCX3520e M cannot convert any other broadcast format to the 1080p24 video format 1080p24 is a high definition video image with 1920 x ...

Page 44: ...The DCX3520e M can also convert any other broadcast format to the 480i video format 480i is a standard definition video image with 720 x 480 pixels interlaced scanning and a frame rate of 30 frames per second Restore Default Native Settings Selecting this option will restore the checklist of video formats to its default configuration Use this option if audio and or video has been lost after adjust...

Page 45: ...ional HDMI Settings Screen The Additional HDMI Settings menu configures advanced options that affect the operation of the DCX3520e M with other HDMI and DVI display devices Adjustable options include display mode color space audio output mode and audio lip sync delay Figure 16 Additional HDMI Settings Screen ...

Page 46: ... DCX3520e M L PCM Provides all audio in the Linear Pulse Code Modulation digital audio format The L PCM format is widely supported by most HDMI televisions and home theater receivers Pass Through Provides the same digital audio format on the HDMI output as is provided with the program being viewed at that time For example if the program has a Dolby Digital soundtrack the DCX3520e M passes the Dolb...

Page 47: ... Off this option is disabled and can t be selected in the menu Use this option to adjust the HDMI audio delay if you notice that the video image routinely seems to be behind the audio soundtrack when using your HDMI device Return To Main Menu Returns you to the User Settings Menu main screen Restore Default HDMI Settings Restores all of the settings on this screen HDMI DVI Mode Color Space Audio O...

Page 48: ...ditional Closed Caption Settings menu adjusts the various display options for closed caption legibility Customizable options include font size font style font color and font opacity You may also choose to view different closed caption services if these are included within the broadcast program Figure 17 Additional Closed Caption Settings Menu Screen ...

Page 49: ...d for rendering drawing closed captions The default setting is Auto Available options include Auto Transparent Translucent Solid or Flashing Font Edge Type Sets the edge appearance used for rendering drawing closed captions Available options include Auto None Raised Depressed Uniform Left Shadowed or Right Shadowed The default setting is Auto Font Edge Color Sets the edge color used for rendering ...

Page 50: ...ewer to watch television programs and movies that contain dialogue that is not in the viewer s native language Subtitles are not included in many television programs unlike closed captions A descriptive video service DVS is a special secondary audio track that is included with many television programs and is intended to assist the visually impaired The DVS audio track provides a verbal description...

Page 51: ...draws subtitles in French if they are included in the program Portuguese Renders draws subtitles in Portuguese if they are included in the program Note The DCX3520e M is not capable of translating subtitles from one language to another For example if French subtitles are included with the program the DCX3520e M cannot translate them to into Portuguese if the Language option has been set to Portugu...

Page 52: ...ss channels programs and commercials are adjusted to the same approximate output volume As a result sudden volume changes are reduced and the overall volume output of the DCX3520e M is more consistent The Video Sharpness feature softens or sharpens Standard Definition SD programs when viewed on either the HDMI or Component Video YPbPr outputs When SD programs are viewed on a large screen televisio...

Page 53: ... M supports five distinct levels of analog video picture sharpness A value of 1 corresponds to a softer picture while a value of 5 corresponds to a sharper picture The best sharpness setting depends upon the video connection being used the display quality of the TV and your own personal preference Return To Main Menu Returns you to the User Settings Menu main screen Restore Default A V Settings To...

Page 54: ...lays are illustrative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the DCX3520e M is installed with the Thin Client software and that it is connected to an AC outlet 2 Ensure the set top is powered on 3 Press power to put the set top in stand by mode Within two 2 seconds press select on the remote control to enable the diagnostic mode 4 The Di...

Page 55: ...al 45 365 095 25080 x 1 Figure 20 Diagnostic Main Menu Screen General Status This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed Figure 21 General Status Diagnostic Screen ...

Page 56: ...nnected EP03 DRAM error EP04 SRAM error EP07 ROM verification failure EP08 RAM test failure EP09 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCX operations connect or disconnect message determines whether the DCX3520e M is CONNECTED or DISCONNECTED Platform I...

Page 57: ...Savings Time Current GPS Time The current OOB time displayed in global positioning system GPS seconds from Jan 6 1980 It is displayed in Greenwich Mean Time GMT Country Code Country code if configured by the controller Total Run Time Total Run time in hours and minutes since last reset or power cycle Standby Time Percent of time the set top is in standby mode Low Power Time Percent of time the set...

Page 58: ...r is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of the last prepare for poll request command that was sent by the controller Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses Prep ACK Last Prepare for Poll Acknowledge sequence number and time of th...

Page 59: ...agnostic indicates the out of band control channel status The information is updated every five seconds Figure 25 OOB Status Diagnostic Screen Figure 26 Front panel display for the OOB diagnostic Data activity indicator EMM data activity indicator OOB diagnostic indicator Carrier lock indicator L locked U unlocked ...

Page 60: ...er EMM data is being carried on the OOB stream OSD Front panel Description YES On EMM data detected within the last 5 seconds NO Off EMM data not detected within the last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Inv...

Page 61: ...f a valid OOB is on that specific frequency The MAN Freq parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 103 75 1 When in the OOB Receiver Status Diagnostic press the MENU button to enter the frequency selection mode The Front Panel displays the frequency of the l...

Page 62: ...t panel This indicates that the product is in a Round Robin Hunt Mode Hunt continues to be displayed until the proper stream is detected In Band Status This diagnostic displays the in band status for the last attempted tuned channel The information is updated every five seconds Figure 27 In Band Status Diagnostic Screen Figure 28 Front panel display for in band diagnostic IB diagnostic indicator D...

Page 63: ... indicators cover all packet processors regardless of the stream they are monitoring OSD Front panel Description YES On In band data detected within the last 5 seconds NO Off In band data not detected within the last 5 seconds Frequency The in band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ...

Page 64: ...igh Definition DVR DCX3520e M Installation Manual 54 365 095 25080 x 1 Unit Address This diagnostic displays the unit address Figure 29 Unit Address Diagnostic Screen Figure 30 Front panel display of a unit address ...

Page 65: ...ticast 16 addresses are assigned The stream type and multicast 16 addresses cycle on the OSD every five seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 2 byte hexadecimal format The multicast 16 addressed messages filter on a 16 bit multicast address The user processor ca...

Page 66: ...atus of the last attempted channel you attempted to tune on the in band stream The channel type determines the status display Figure 31 Current Channel Status Diagnostic Screens Figure 32 Current Channel Status Front Panel Displays Digital channel indicator Epoch authorization code Purchasable indicator Preview indicator Digital channel ...

Page 67: ...asable the stream components will not be locked until the service is purchased Acquired Not Playing Service has been partially acquired but is not playing For MPEG 2 services this means that no components are selected Preview Indicates whether the current program is in preview mode Purchasable Indicates whether the current program can be purchased for viewing Purchased Indicates whether the curren...

Page 68: ... is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set N A the value is invalid or cannot be retrieved RS The retention state Forever 1 week 2 days 1 day 12 hours 6 hours 3 hours 90...

Page 69: ... Auto Discover list Table includes the QAM frequency the TSID if a TSID mismatch exists Auto Discovery Indicator if QAM is included in the Auto Discover List Service group ID count of successful tunes to switched services count of short term tune failures over the last 24 hours count of long term tune failures RF Modem Upstream This diagnostic displays the RF modem status if an RF modem is install...

Page 70: ...ich is blank if it is not configured Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set Report Back Address Displayed in 4 byte hexadecimal format if configured Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non volatile code versions that are installed on the DCX3520e...

Page 71: ...or Code Modules Download data received indicator Download status Number of segments remaining for download to complete Figure reflects 17012 segments remaining or Code module identifier bPC for the base platform CODE or SYS for the system object Alternating with Indicator separating major and minor revision numbers ...

Page 72: ...s the currently running environment and version number as shown in Figure 4 9 On the front panel bPC represents Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and front panel every five seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for the object is allocated LOADING Loading The Object is being...

Page 73: ...5 25080 x 1 Field Description enabled during the next boot CONNECTED Connect Connected to download PID awaiting data PEND CONNECT TryingToConnect Trying to connect ID The object identifier LO The Local Origination states whether the object is located locally on the set top ...

Page 74: ...on The information is updated when you display the diagnostic Figure 37 Sample Memory Configuration Diagnostic Screen Note There is no front panel display for this diagnostic Table 18 Memory Configuration Diagnostic Field Descriptions Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB ...

Page 75: ...cates S PDIF Mode as set by application software OSD Display Description N A Audio S PDIF mode is not applicable IEC958PCM PCM audio selected Dolby Digital Dolby Digital uses the following speaker selections 1 0 Right front or left front 2 0 Right front and left front 3 0 Right front and left front and center 2 1 Right front and left front and right rear or left rear 3 1 Right front and left front...

Page 76: ...hod Methods include OSD Display Description UNMUTED Displayed if the mute method is not selected MUTE to STILL Displayed if the mute method includes stopping video and presenting a still frame similar to a pause function MUTE to BLACK Displayed if mute method presents a black screen Captions The captions mode displays captions present on the service Note The caption options are set via the User Se...

Page 77: ...language set by the provider Service 2 Service 3 Set by the provider Service 3 Service 4 Set by the provider Service 4 Service 5 Set by the provider Service 5 Service 6 Set by the provider Service 6 Digital Subtitle Status The subtitle parameter indicates if subtitles are enabled and if enabled what language is selected and if the subtitle is being rendered The language is displayed as the 3 chara...

Page 78: ...ncoming digital service Valid values include N A The audio mode is not applicable to the currently tuned stream Mono The audio mode is monophonic Stereo The audio mode is stereo Surround The audio mode is surround sound 5 1 The audio mode is Dolby Digital 5 1 Surround Sound VP Lock indicates whether the video stream is locked Valid values are YES Video Processor is locked to the video stream NO Vi...

Page 79: ...on Manual 69 365 095 25080 x 1 Interface Status The Interface Status diagnostic displays when running in Thin Client There is no LED display The information on the OSD is updated when you display the diagnostic Figure 39 Interface Status Diagnostic Screen ...

Page 80: ...Xmission transmission Indicates whether the DCX3520e M is transmitting video over the HDMI port Not Active or Active HDCP Enabled Indicates whether the DCX3520e M is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No Output Format Indicates the timing format of the video sent through HDMI o 1920 x 1080i 1920...

Page 81: ...s High Definition DVR DCX3520e M Installation Manual 71 365 095 25080 x 1 DVR Hard Drive Status This three page diagnostic displays the DVR and hard drive status Figure 40 DVR Hard Drive Status Diagnostic Screens ...

Page 82: ...Not Installed Drive The drive type IDE or NOT AVAILABLE neither enabled nor configured Record Capacity Remaining The remaining recording capacity in bytes Number of Installed Drives The number of internal and external hard drives up to a maximum of 9 Drive The identification number sequentially assigned to each installed drive and whether the drive is Internal or External Model Number The drive mo...

Page 83: ... an internal hard drive only its temperature in degrees F Max Temp For an internal hard drive only its maximum temperature in degrees F Over Temp Indicates whether the drive is excessively hot Yes The internal drive temperature exceeds 140º F 60º C The LED Over Temp Indicator is on and remains lit until the next over temp sample is taken at least once an hour No There is no over temp problem Count...

Page 84: ... 41 DOCSIS Status Diagnostic Screens Table 22 DOCSIS Status Diagnostic Field Descriptions Field Description DOCSIS Enabled For a DOCSIS enabled set top YES Otherwise NO Acquire DS Channel The DOCSIS downstream channel acquisition status YES The downstream channel is acquired NO The set top is acquiring the downstream channel N A The value is invalid cannot be retrieved or DOCSIS is not enabled ...

Page 85: ...CSIS is not enabled Network Access Displays whether the cable modem has been granted access to the DOCSIS network YES The cable modem was granted DOCSIS network access NO The set top is obtaining DOCSIS network access N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Initialize BPI The Baseline Privacy Interface BPI status YES BPI has been successfully initialized for the ca...

Page 86: ... the format xx x dB It is the value reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled 00 0 is displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrie...

Page 87: ...c Screen Table 23 Application Specific Information Diagnostic Field Descriptions Field Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server s IP address in dotted decimal format xxx xxx xxx xxx the range of each xxx is from 0 to 255 It is blank if the value is inv...

Page 88: ...tion that is displayed only when the Thin Client platform is running The information on the OSD and front panel is updated at least once every five seconds while the diagnostic is displayed This is an example of a code module display with status descriptions Figure 43 Interactive Status Diagnostic Screen Figure 44 Interactive Status Front Panel Display ...

Page 89: ... displayed if the Downstream ID is not configured or if it is unknown State The interactive status of the DCX3520e M Front Panel OSD Description U UNCONFIG The DCX3520e M is not configured for the interactive system and the platform should run as pre interactive C MAC_CONNECT The DCX3520e M is waiting to establish a connection to the MAC PID Stream Front Panel OSD Description I dc INIT_WAIT_DC_OR_...

Page 90: ...t limit It is reset by the successful upstream transmission of a cell for example when the DCX3520e M receives an ACK If the counter reaches the MAC abort count limit the DCX3520e M assumes the MAC layer is unavailable due to noise congestion or some other problem The DCX3520e M stops transmitting data upstream reports an error to the calling function and attempts to re enter the network using the...

Page 91: ... High Definition DVR DCX3520e M Installation Manual 81 365 095 25080 x 1 Connected Home This diagnostic displays the connectivity and status of the Connect Home Network Figure 45 Connected Home Diagnostic Screens ...

Page 92: ...Password RF Password is used when the MoCA network has privacy enabled Nodes Node number for each member of network Dev Ses Ver Number of active content sessions running on each member of network MAC IP Hardware and Network addresses for each member of the network Collecting Data Displays whether data collecting is taking place on the network To Node Nodes currently sending data over the network F...

Page 93: ...CX3520e M may be too large Stand in front of the DCX3520e M and not too far to either side Press and release operation keys one at a time firmly and deliberately Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the mute button on the remote control has not been pressed Press mute on the remote control to restore sou...

Page 94: ...bPr OUTPUT setting 4 Press the key to cycle through the available output formats until a picture displays on the TV No closed captions display Verify on the User Settings menu that closed captions are enabled on the DCX3520e M Verify that closed captions are enabled on the TV Note Closed captioning may not be available on the current program There are black bars to the right and left of the pictur...

Page 95: ...e active video the program is being letterboxed by the broadcaster Minimize this by activating the zoom feature on the TV A broadcast may include black bars on either side of a widescreen broadcast This is called a hybrid aspect ratio and results in a black border around the video on a 4 3 TV Because this is part of the broadcast the DCX3520e M cannot correct the video You may be able to minimize ...

Page 96: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arris com 365 095 25080 x 1 12 13 ...

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