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Troubleshooting
IMPORTANT TIP
To avoid diffuser clogging and ensure optimal scenting
experience, only use AromaTech essential and aroma oil blends.
AromaTech oils have been formulated specifically for our
diffusers. Failure to use AromaTech branded oils may cause
malfunction or clogging of your diffuser. If that happens reach
out to us and we will assist you with a replacement diffuser core
(part with the PU tube).
*Ensure the device is always kept in the upright position.
*If tilted oil may spill into device or on the surface it’s on.
CONDITION
POSSIBLE REASON
SOLUTION
Device is not working
1.
Device is not
connected to the power
outlet
2.
Faulty power supply
adapter
1.
Check if the device is
connected to power
2.
Replace power supply
adapter
The device is not
diffusing, can’t hear the
air pump.
1.
Device is in pause/
rest mode between cycles.
2.
Pump failed
1.
Wait for the device to
turn back on by itself
after the 300 On and 30
Off cycle
2.
Replace pump. Contact
AromaTech support
Device is working but no
mist is visible and/or
can’t smell the scent.
1.
Diffuser core is
clogged
2.
Device is in pause/
rest mode
1.
Replace oil with
rubbing alcohol and run
through the diffuser for
15 min. If that doesn’t
work contact us to
replace diffuser core
2.
Wait for device to
turn back on by itself
Unusual and loud noise
Pump is damaged
Contact support to
replace the pump
Oil is leaking
1.
Make sure the device
is always upright
2.
Seal is broken,
missing or damaged
3.
Bottle is not screwed
in straight and firm
1.
If the device tipped,
stand it upright
2.
Change the rubber seal
3.
Make sure the bottle
is screwed in straight
and snug