13
SOLUTION
1. Make sure the top and the
bottom of the diffuser is locked
firmly and snugly. Once the
diffuser is connected, plug the
diffuser into the outlet and turn it
ON.
2. Check if the device is connected
to power.
3. Replace power supply adaptor.
1. Wait for the device to turn back
on by itself after the 150 ON and
30 OFF cycle.
2. Replace pump. Contact
AromaTech support.
1. Replace oil with rubbing alcohol
and run through the diffuser for
15 minutes. If that doesn’t work,
contact us to replace diffuser
core.
2. Wait for device to turn back on
by itself.
Contact support to replace the
pump.
1. If the device tipped, stand it
upright.
2. Change the rubber seal.
4. Make sure the bottle is screwed
in straight and snug.
CONDITION
POSSIBLE REASON
Device will not turn on.
1. The top and bottom of the
diffuser isn't connected properly.
2. Device is not connected to the
power outlet.
3. Faulty power supply adapter.
The device is not diffusing; can’t
hear the air pump.
1. Device is in pause/rest mode
between cycles. Standard
rest mode is 150 sec ON and
30 sec OFF.
2. Pump failed.
Device is working but no mist is
visible and/or can’t smell the
scent.
1. Diffuser core is clogged.
2. Device is in pause/rest mode.
Unusual and loud noise.
Pump is damaged.
Oil is leaking.
1. Make sure the device is always
upright.
2. Seal is broken, missing, or
damaged.
3. Bottle is not screwed in straight
and firm.
