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Arlo Essential, User Manual

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Arlo Essential User Manual Download Page 47

47

Change Your Settings 

Arlo Essential Series Wire-Free Camera

User Manual

Change your SmartHub or base station name

1.  Open the Arlo app.

2.  Tap 

Settings > My Devices

.

3.  Tap the SmartHub or base station.

4.  Tap

 Edit 

next to the name.

5. 

Enter a new name.

6.  Tap 

Save

.

Restart your SmartHub or base station

1.  Open the Arlo app.

2.  Tap 

Settings > My Devices

.

3.  Tap the SmartHub or base station.

4.  Scroll down and tap 

Restart

.

Turn the base station siren on and off

By default, the base station siren is set to the loudest volume, which is over 100 decibels. You 

can set up motion detection rules to trigger the base station siren and select the siren volume 

level when you set up the rule. The base station siren settings are Loud, Very Loud, and 

Extremely Loud.  See 

Add a rule with an optional base station siren trigger 

on page 29.

WARNING: The loudest siren setting, which is the default for the siren, is more than 100 

decibels. Do not test the siren while people or pets are close to the base station. Prolonged 

exposure to the siren might cause hearing damage.

To turn the base station siren on and off using the Arlo app

1. Open the Arlo app.

2. Tap 

Turn Siren ON

.

3. Tap 

Yes

 to confirm that you want to turn on the siren.

Summary of Contents for Essential

Page 1: ...Essential Spotlight Camera User Manual ...

Page 2: ...ion in specific areas 12 Arm your camera to detect motion 13 3 WiFi Setup and Connections 14 WiFi connection options 14 Tips for optimal WiFi performance 14 Connect your mobile device to a 2 4 GHz WiFi network during setup 15 Move your camera s WiFi connection to a SmartHub or base station 16 Move your camera s WiFi connection to a direct router connection 17 4 Use Your Essential Series Camera 18 ...

Page 3: ... 30 Set up Arlo Geofencing 31 Geofencing with multiple mobile devices 33 Custom modes 35 6 Change Your Settings 37 Two step verification 37 Use face or fingerprint authentication 38 Customize your profile 39 Change your Arlo password 40 Reset a forgotten password 40 Grant access to friends 41 Change the time zone 43 Camera settings 43 Video Settings 44 Adjust the audio settings 45 Adjust the flick...

Page 4: ...e 54 Turn USB recording off and on 54 Change the USB device overwrite setting 55 Format a USB device 55 Safely eject a USB storage device 55 View videos on a USB device 56 9 Arlo Connect 57 Use Arlo with Amazon Alexa 57 Add your camera to the Google Assistant app 58 Use Arlo with IFTTT 59 10 Troubleshooting 60 Scan a QR code during setup 60 Arlo doesn t discover your camera during setup 61 Trouble...

Page 5: ...st a few steps and get notified through the free Arlo app When your camera detects motion it uses a WiFi link to your internet connection to stream video to your Arlo account in the Cloud Get the Arlo app Download the Arlo app The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices Note If you already use the Arlo app make sure that you re using the la...

Page 6: ...ser Manual Meet your Essential Spotlight Camera Your camera includes an integrated battery that can t be removed Front view Rear view Bottom view Sync button Charging port cover Camera LED Screw mount hole Spotlight Microphone Ambient light sensor Speaker Camera lens Weather resistant ...

Page 7: ...eo from your smartphone or tablet using the Arlo app Take action faster Get notifications when your camera spots people packages vehicles or animals with Arlo Smart1 Do more with Arlo You can add these options which are sold separately Add more Arlo cameras and devices Cover more areas in and around your home by adding cameras security lights and more Pair your camera to an optional Arlo SmartHub ...

Page 8: ... the Arlo app on a smartphone or tablet or from a computer using a web browser If you re using a computer enter https my arlo com login in the address bar of the browser 2 Open the Arlo app and connect to your WiFi network Then select Add Device and add your camera Charge your camera indoors A micro USB charging cable came in the box with your camera This cable is for indoor use only The camera in...

Page 9: ...hut down or in normal operating mode When you unbox your camera it is shut down to reduce battery usage before installation We recommend that you follow the instructions in the Arlo app to wake and install the camera When the camera is shut down pressing the sync button does the following Press and hold the sync button for 1 2 seconds The camera wakes and the LED flashes blue for two minutes Follo...

Page 10: ... camera battery charge is low 15 or less Alternating blue and amber The camera failed to pair with the WiFi network or a firmware update is in process or a reset is in process Find a good location for your camera Select a location for your camera with a clear vantage point to fully optimize the wide field of view For the best experience choose a location with a strong WiFi signal You can check the...

Page 11: ...r from the sun to keep your camera battery charged Follow the instructions that come with your solar panel to 1 Install the solar panel mount near your camera 2 Attach your solar panel to the mount 3 Connect your solar panel to your Arlo Essential Spotlight Camera Test motion detection You can use the motion detection test to find the right motion sensitivity setting for your camera 1 Open the Arl...

Page 12: ...the camera s ability to detect motion in specific areas The lower two thirds of the camera s field of view is the motion sensitive part of the image Aim the camera so that any motion you wish to detect appears within this part of the image If you want to monitor motion closer to the camera such as visitors to your front door mount the camera at least 6 5 feet 1 9 meters highand aim it so that visi...

Page 13: ...ht see lower quality video while you are positioning your camera To position your camera 1 Open the Arlo app 2 Tap Settings My Devices 3 Select the camera 4 Tap Device Utilities Camera Positioning The camera starts streaming video The signal strength bar indicates the WiFi signal that your camera is receiving at its current location Arm your camera to detect motion When your camera is armed it det...

Page 14: ...r base station VMB4500 or VMB4000 Use remote access for SmartHubs VMB5000 and VMB4540 After you install and set up your camera you can move its WiFi connection from your router to a SmartHub or base station You can also move your camera s WiFi connection from a SmartHub or base station and connect it directly to your router s 2 4 GHz WiFi band To do this you must remove the device from your accoun...

Page 15: ...r phone to your 2 4 GHz WiFi network then connect your camera to that same 2 4 GHz WiFi network Find your 2 4 GHz WiFi network name and password Your phone might connect to your 5 GHz WiFi network most of the time If you re not sure about how to find the 2 4 GHz WiFi network Look on your WiFi router label Many routers have a label that shows the WiFi network name which is also called an SSID Your ...

Page 16: ...your device and tap Settings 2 Tap Network Internet Wi Fi 3 Turn on WiFi by tapping Use WiFi at the top 4 Select a 2 4 GHz WiFi network This is commonly indicated by a 2 2 4 or 2G at the end of the network name 5 If prompted enter the password for the network When you re connected to the WiFi network the word Connected appears under the network name Move your camera s WiFi connection to a SmartHub...

Page 17: ...ection from a VMB5000 VMB4540 VMB4500 or VMB4000 SmartHub or base station and connect the camera directly to your router s 2 4 GHz WiFi network To move your camera s WiFi connection directly to your router 1 Open the Arlo app and log into the same Arlo account that your camera is connected to If you are using an Arlo Smart trial associated with this account doing this keeps the trial active so you...

Page 18: ...se station Mute the audio Motion detection is on Talk and Listen View or change the camera settings Record video manually requires cloud storage Take a snapshot requires cloud storage Turn the camera spotlight on and off This camera is disarmed Tap a button to go to Devices Library Modes or Settings This camera is armed and detecting motion Tap Play to stream the camera feed Tap to turn the siren ...

Page 19: ... move around the zoomed in frame On a computer double click to zoom Left click and hold and drag to move around the zoomed in frame After zooming in the image stops and buffers for about five seconds to improve the quality of video When the buffering stops your zoomed in video renders in high quality Record clips from live video 1 Open the Arlo app 2 Tap the camera feed image 3 Tap Record to begin...

Page 20: ...n about how to customize the spotlight settings see Change the Low Light settings for an Essential Spotlight Camera on page 44 Customize your camera feed image If you use more than one camera you can change the order in which the camera feeds display on the Devices page You can also zoom or rotate the camera feed image 180 degrees Change the camera order 1 Open the Arlo app 2 Tap Settings 3 Under ...

Page 21: ... is required Add an activity zone 1 Open the Arlo app 2 Tap Settings My Devices 3 Select the camera 4 Under VIDEO tap Activity Zones 5 Tap An activity zone box displays in the camera feed image 6 Move the zone to the desired position in the camera feed image 7 To reposition or resize the zone tap and hold the zone and move it 8 To customize the zone name tap Edit and enter a name If you re using a...

Page 22: ...p Activity Zones 5 Tap a zone to select it 6 Delete the device On an iOS device slide the motion detection zone to the left and tap Delete On an Android device slide the motion detection zone to the left 2 Way Audio The camera includes a microphone that supports 2 Way Audio 1 Open the Arlo app 2 Tap the camera feed image 3 Tap the microphone icon 4 The first time you use 2 Way Audio allow Arlo to ...

Page 23: ...he right The camera siren turns on 5 To turn off the siren tap the slider at the top of the Devices page View recordings and snapshots Your camera stores recordings and snapshots in the library You can use the filter and the calender to find and view specific recordings Access cloud recordings cameras record when they are in an armed mode and they detect motion or sound Your Arlo recordings are se...

Page 24: ...e the filter to find and view recordings based on criteria that you select 1 Open the Arlo app 2 Tap Library 3 Tap Filter in the upper left corner of the page 4 Tap the filtering criteria that you want to use 5 Tap Done Turn off the filter 1 Open the Arlo app 2 Tap Library 3 Tap Filter in the upper left corner of the page 4 Tap Reset 5 Tap Done Download recordings 1 Open the Arlo app 2 Tap Library...

Page 25: ...ary 3 Tap a recording 4 Tap Share 5 Share the file Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Donate 5 Tap OK to confirm Delete recordings 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Delete 5 Tap OK to confirm ...

Page 26: ...o another mode select the device and then select a mode To arm or disarm all your Arlo devices 1 Open the Arlo app 2 Tap Modes 3 Tap Arm All Devices or Disarm All Devices Modes Arlo modes give you control over how your Arlo cameras respond to motion For example you probably don t want to receive an alert about motion in your yard in the daytime when you re gardening You might want to turn on a dif...

Page 27: ...mode to activate it The mode turns on immediately The mode stays active until you change it Mute Notifications Mute Notifications temporarily silences push notifications to your mobile device while videos continue to be recorded This is great for a party when you don t need to be notified of friends in your backyard You can mute notifications from the Arlo app If you use Arlo Smart you can also ac...

Page 28: ...e who might need to respond when a camera is triggered Change motion sensitivity You can edit a rule to change the motion sensitivity level for your cameras 1 Open the Arlo app 2 Tap Mode 3 Select your camera or your optional Arlo SmartHub or base station if you use one A list of modes displays 4 Tap Edit next to the mode 5 Tap Edit next to the rule 6 Under If the following tap Edit next to Motion...

Page 29: ...Tap Mode 3 Tap the camera or your optional Arlo SmartHub or base station if you use one A list of modes displays 4 Tap Edit next to the mode 5 Tap Edit next to the rule 6 Under Then do the following tap Activate Siren and then tap Edit The Siren Settings page displays 7 Specify the Siren Duration and the Siren Loudness Add a rule with an optional base station siren trigger If you pair your camera ...

Page 30: ...lo app on your smartphone or mobile device you will stop receiving push notifications 1 Open the Arlo app 2 Tap Mode 3 Select your camera or your optional Arlo SmartHub or base station if you use one A list of modes displays 4 Tap Edit next to the mode Note The Disarmed mode does not send alerts 5 Under Alert tap Push Notification to turn alerts on and off for your mobile device 6 Under Alert tap ...

Page 31: ...wo separate schedules First add 8 00 p m to 11 59 p m then add 12 00 a m to 6 00 a m 8 Tap Done Edit a schedule 1 Open the Arlo app 2 Tap Mode 3 Select your camera or your optional Arlo SmartHub or base station if you use one A list of modes displays 4 Tap Schedule 5 Tap Edit next to Schedule 6 Tap a green box 7 Change the start and stop times and tap Save Set up Arlo Geofencing Geofencing is a vi...

Page 32: ... geofencing accuracy can reach several hundred meters To improve geofencing accuracy make sure that your mobile device meets these conditions WiFi is turned on GPS or location services are turned on Prepare your mobile device for geofencing 1 Enable GPS or location services so that Arlo can locate your device 2 Enable WiFi 3 Download the Arlo app and log in on each mobile device that you plan to e...

Page 33: ...r mobile device is outside the radius of your camera s location Most people select Armed Schedule or Custom Mode so that the camera detects motion while they re gone 9 Tap Home Mode and select a mode Your camera uses this mode when your mobile device is within the radius of your camera s location Most people select Disarmed while they re home If you use more than one enabled mobile device you migh...

Page 34: ...evices participate in geofencing open the Arlo app and check the Enabled Devices page in Geofencing settings in the Modes section of the Arlo app Remove any devices that you don t want to trigger Home Away mode changes Make sure that these conditions are met Your Arlo devices are online Geofencing is enabled Your friends and family s mobile devices are added to your account For information about a...

Page 35: ...cally at different times of the day or week See Schedule when your camera is armed on page 30 Add a mode 1 Open the Arlo app 2 Tap Mode 3 Select your camera or your optional Arlo SmartHub or base station if you use one A list of modes displays 4 Tap Add a Mode 5 Enter the mode name and tap Next 6 Select the trigger device and tap Next This is the camera that detects motion 7 Enter the trigger devi...

Page 36: ...ries Wire Free Camera User Manual If you re using a computer web browser you can also specify the recording time setting 11 Select the notifications for Arlo to send when motion is detected and then tap Next 12 Review your settings and tap Save ...

Page 37: ...fected To sign in with two step verification you must first enter your email address and password Then you must authenticate your identity with a security code delivered by SMS text message or email or confirmation from an already trusted device Requiring two pieces of information helps to prevent any unwanted log in even if someone has your Arlo account password Push notification When someone att...

Page 38: ...lect Profile Login Settings Two Step Verification 4 To add a phone number tap Add SMS Verification and enter the phone number 5 To add a trusted device tap Add Trusted Device Remove a phone number or device from two step verification 1 Open the Arlo app 2 Tap Settings 3 In the ACCOUNT section select Profile Login Settings Two Step Verification 4 Tap the trashcan icon next to a phone number or trus...

Page 39: ...uch ID to the right on or left off Turn face authentication on and off for the Arlo app 1 Enable Face ID authentication on your iPhone 2 Open the Arlo app 3 Tap Settings 4 In the ACCOUNT section select Profile Login Settings 5 Slide the toggle Face ID to the right on or left off Customize your profile You can enter your name add a profile photo and home address and opt in or opt out of Arlo news a...

Page 40: ...5 Tap Save at the bottom of the page Change your Arlo password You can change your password in the Arlo app or by logging in to my arlo com 1 Open the Arlo app 2 Tap Settings 3 In the ACCOUNT section select Profile Login Settings 4 Enter your old password 5 Enter a new password and then confirm it 6 Tap Change Password Your new password is saved Reset a forgotten password If you forgot your Arlo p...

Page 41: ...f the settings and features of your Arlo account You can select which cameras friends can see and what administrative rights are available to them Friends without access rights can Play and view library content View live footage Zoom and drag video footage Control brightness Enter full screen view Friends who are granted access rights can also Play and pause video footage Record video footage Mute...

Page 42: ...nd to create an Arlo account This friend s name is displayed with the status Pending When the friend accepts your invitation the status changes to Accepted Edit a friend s access privileges 1 Open the Arlo app 2 Tap Settings 3 Under ACCOUNT tap Grant Access A list of your friends displays with the status of their accounts 4 Tap the friend and tap Edit 5 Tap cameras to select or deselect them 6 Tap...

Page 43: ...camera using either of these methods Tap Settings My Devices and select the camera Tap the Menu icon or the Device Settings icon below the camera feed Change the camera name 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Edit next to the camera name 5 Enter a new name that reminds you of the camera s location such as Garage or Front Door Camera names are limited to 32 charact...

Page 44: ... select Best Video Optimized or Best Battery Life Change the Low Light settings for an Essential Spotlight Camera Your Essential Spotlight Camera s spotlight is set to automatically turn on when your camera detects motion at night The spotlight improves video quality and allows your Essential Spotlight Camera to record video in color at night rather than in traditional black and white You can turn...

Page 45: ...nd off Adjust the audio settings You can adjust the settings to turn the microphone off and on and adjust the speaker 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 If you re using a mobile device tap Audio Settings 5 Adjust the settings Microphone toggle turns the microphone off and on Speaker toggle and volume To turn the speaker off and on tap Speaker To change the speaker vol...

Page 46: ... of the page and tap Restart View device information You can view the firmware version hardware version and the serial number 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the device 4 Tap Device Info Remove a device from your account 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Scroll down and tap Remove Device Optional SmartHub and Base Station settings You can pair you...

Page 47: ...oudest volume which is over 100 decibels You can set up motion detection rules to trigger the base station siren and select the siren volume level when you set up the rule The base station siren settings are Loud Very Loud and Extremely Loud See Add a rule with an optional base station siren trigger on page 29 WARNING The loudest siren setting which is the default for the siren is more than 100 de...

Page 48: ...iren model VMB4000 has a button located on the top WARNING The loudest siren setting which is the default for the siren is more than 100 decibels Do not test the siren while people or pets are close to the base station Prolonged exposure to the siren might cause hearing damage Pressing this button turns the siren on and off ...

Page 49: ...artHub you can record to a microSD card Your Arlo app notifies you when the SD card is low on storage space or is full MicroSD card format Your SmartHub accepts SDHC or SDXC microSD cards We recommend using microSD cards with a minimum of 16 GB capacity Speed Class 10 UHS 1 V10 Your Arlo SmartHub supports up to Class 10 UHS 3 V90 If your microSD card isn t formatted or is formatted with an incompa...

Page 50: ...rd is getting full but you can also view the available storage 1 Open the Arlo app 2 Tap SmartHub Base Station Bridge Storage Settings The Available Storage field displays the amount of storage available on the SD card Turn SD card recording off and on 1 Open the Arlo app 2 Tap SmartHub Base Station Bridge 3 Select the SmartHub 4 Tap Storage Settings SD Card Recording SD card recording toggles off...

Page 51: ...e information is being recorded on it the SD card might become permanently unusable or the files on the card might be corrupted 1 Open the Arlo app 2 Tap SmartHub Base Station Bridge Local Storage 3 Tap Safely Eject SD Card 4 Wait for the Unmounting SD Card progress message to close 5 Remove the SD card from your SmartHub by pressing in on the edge of the card until it ejects Do not interrupt powe...

Page 52: ...d into the slot in your card reader 3 Wait for the microSD card to appear in the list of available drives on your computer and then open the drive folder to view the files on your microSD card 4 Open the Arlo folder Recorded videos are saved in this folder in MP4 format Video files are named according to this system camera serial number_video number_date_video clip tag Dates are in the format YYYY...

Page 53: ...he USB port and store your Arlo recordings both in the cloud and on the USB device If the SmartHub or Base Station with Siren isn t connected to the internet recordings continue to be saved on your USB storage device Your Arlo app notifies you when the connected USB storage device is low on storage space or is full USB storage device format The SmartHub supports these file formats for local storag...

Page 54: ...o the SmartHub Amber The SmartHub is recording onto the USB device 4 To view more information about the USB device status under LOCAL STORAGE tap Storage Settings The USB status displays GOOD or indicates if the USB device needs to be formatted or is full The Arlo app also notifies you if this occurs View available USB device storage The Arlo app notifies you if the USB device is getting full but ...

Page 55: ... format the USB storage device Do not remove the USB storage device while it is formatting The USB storage device might become permanently unusable 1 Open the Arlo app 2 Tap SmartHub Base Station Bridge Local Storage If you see the message Requires Formatting the USB storage device isn t in the correct format and you must format it before you can use it for local storage 3 Tap the Format USB Devic...

Page 56: ...eject the USB storage device For more information see Safely eject a USB storage device on page 55 2 Connect the USB storage device that you ejected to a Windows based or Mac computer 3 Wait for the USB storage device to appear in the list of available drives on your computer and then open the drive folder to view the files on your USB storage device 4 Open the Arlo folder Recorded videos are save...

Page 57: ...or newer Fire TV all generations Fire TV stick second generation only Fire TV Edition smart TVs Enable the Arlo Skill Make sure that your camera is powered on and connected to the cloud Enable the Arlo skill in one of these ways Tell Amazon Alexa Alexa enable Arlo skill to receive instructions in your Alexa app to link your Arlo account with your Alexa account In the Alexa app search for the Arlo ...

Page 58: ...ra with Google Assistant you need A Google Home Hub a Chromecast device a TV with Chromecast or a media player with Chromecast The Google Assistant app on your mobile device This app is included with most Android devices but you can also download it from the Apple App Store on iOS devices To connect your Arlo cameras to the Google Assistant app 1 If you plan to use a voice enabled speaker with the...

Page 59: ...ssistant Help Control smart home devices Use Arlo with IFTTT You can use the Arlo app with IFTTT If This Then That a free cloud based service that connects smart home devices and applications To add Arlo to your IFTTT app visit ifttt com arlo To learn more about Arlo and IFTTT visit arlo com community ...

Page 60: ...era to scan the QR code If it s dark outside try setting the brightness on your mobile device to the 50 level If it s bright outside try raising the brightness on your mobile device to the highest level Disable Dark Mode if you re using an iOS device In your iOS Settings scroll down to find and select Display Brightness Choose Light mode under the Appearance options Scan the QR code in an evenly l...

Page 61: ...e of your WiFi router For more information see Tips for optimal WiFi performance on page 14 Check the camera LED When you press the sync button during setup the LED blinks blue for two minutes while the camera is being discovered and then blinks blue fast when it connects to your WiFi network If the camera doesn t connect to your WiFi network within two minutes it times out and the LED stops blink...

Page 62: ...sends data To make sure that Arlo can stay connected you must keep ports 443 and 80 open on your router To troubleshoot problems with the video stream check for the conditions in these sections WiFi signal interference on page 62 Out of range on page 62 and Low battery on page 63 WiFi signal interference Environments with multiple WiFi networks WiFi devices or frequencies can cause signal interfer...

Page 63: ...ou used the logout option instead of simply exiting the app you must log back in to the app You receive Arlo alerts even if your device is sleeping Check the rules for armed modes Check the rules in your modes Make sure that push notification is enabled in the mode you re using 1 Open the Arlo app 2 Tap the Mode button 3 Select your camera or your optional Arlo SmartHub or base station if you use ...

Page 64: ...OS device uninstall the app wait for a day and then reinstall it and allow notifications If you don t want to wait a day before you reinstall the app you can use the system clock on your device to simulate a day Set the system clock forward a day or more turn your device off and then turn the device back on After you reinstall the app return the system clock to the correct setting Use the sync but...

Page 65: ...abled 3 To remove the camera from the Arlo app tap Settings scroll down and tap Remove Device Close the Device Settings page 4 To add the camera back to your Arlo account tap Add New Device on the Devices page and follow the prompts to connect your camera to your WiFi network and set it up Power cycle and reset the camera to its factory settings This process performs a hardware reset which factory...

Page 66: ...nt before connecting the power supply FCC ID 2APLE18300409 IC ID 23815 18300409 CAN ICES 3 B NMB 3 B Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential insta...

Page 67: ...nt This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body or nearby persons Industry Canada statement This device complies with Industry Canada license exempt RSSs Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference th...

Page 68: ...equipment should be installed and operated with minimum distance 20cm between the radiator and your body Déclaration d exposition aux radiations Cet équipement est conforme aux limites d exposition aux rayonnements IC établies pour un environnement non contrôlé Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps ...

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