Arkray Assure PRISM MULTI, Reference Manual

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16
SECTION
B
TROUBLESHOOTING
Display Screen Messages
Please read this section first. If you still have questions, call Customer Service at
800.818.8877,
24 hours a day, 7 days a week, USA and Canada only. If outside of the
USA or Canada, contact your local ARKRAY distributor. Contact your healthcare professional
if you cannot reach Customer Service. Do not send your meter to ARKRAY or your local
dealer without first calling to get approval to do so.
HI and Lo Messages
The meter displays results between 20–600 mg/dL.
HI Message
“HI” appears when the blood glucose level is greater than 600 mg/dL and
indicates severe hyperglycemia (much higher than normal glucose levels).
If “HI” is displayed again upon retesting, please contact the patient’s
healthcare provider immediately.
Lo Message
“Lo” appears when a test result is less than 20 mg/dL and indicates severe
hypoglycemia (very low glucose levels).
If “Lo” is displayed again upon retesting, please contact the patient’s
healthcare provider immediately.
NOTE
• If messages for hyperglycemia or hypoglycemia are displayed, even if the
patient does not have those conditions, please contact Customer Service at
800.818.8877 , 24 hours a day, 7 days a week, USA and Canada.
Error Messages
Er1: A used test strip was inserted.
Repeat the test with a new test strip.
Er2: The blood or control solution sample was applied before the
symbol appeared.
Repeat the test with a new test strip and wait until the symbol
appears before applying the blood or control solution sample.
Er4: The blood sample has abnormally high viscosity or insufficient
volume.
Repeat the test with a new test strip.
Er5: This error message may appear when the wrong blood glucose test
strip is used instead of an Assure Prism multi Blood Glucose Test Strip.
Repeat the test with an Assure Prism multi Blood Glucose Test Strip.
Er6: There is a problem with the meter.
Do not use the meter. Contact Customer Service at 800.818.8877 , 24 hours a
day, 7 days a week, USA and Canada.