T R O U B L E S H O O T I N G
For optimal performance and to avoid any clogging of your diffuser, only use essential oil
blends from Phoenicia Essence or Arizona Air-Scent. These fragrances have been carefully
developed specifically for our diffusers. Failure to do so may cause damage to your machine.
Always ensure your diffuser is kept in an upright position. Tilting of diffuser may cause oil to
leak onto surface.
PROBLEM
Device not diffusing
Device does not turn on
Can hear device working but
fragrance mist is not visible
and cannot smell fragrance
Fragrance oil is leaking
• Device is in “pause mode”
in between cycles
• Faulty pump
• Device not plugged in
• Faulty power adapter
• Faulty power source
• Diffuser core is clogged
• Device is in “pause mode”
in between cycles
• Fragrance bottle is loose
• Diffuser is not vertical
• Wait for diffuser to change to
“working mode”
• Replace pump*
• Check if device is plugged in
• Replace power supply adapter*
• Check power source
• Replace fragrance with alcohol
and through diffuser for 5 min
• If that does not work, replace
diffuser core*
• Wait for diffuser to change to
“working mode”
• Ensure fragrance bottle is
fastened straight and tight
• Ensure diffuser is standing
upright
POSSIBLE CAUSE
SOLUTION
*For replacement parts, please contact [email protected]