EN
11
Troubleshooting
Possible causes / Solutions:
The plug has not been inserted into the electrical socket properly or there is no
power in the house or electrical socket.
There is no power in the house.
The porthole door has not been shut properly.
The START/PAUSE button has not been pressed.
The water tap has not been turned on.
The water inlet hose is not connected to the tap.
The hose is kinked.
The water tap has not been turned on.
There is no water in the house.
The water pressure is insufficient.
The START/PAUSE button has not been pressed.
The end of the outlet hose has not been fitted at a height between 65 and 100
cm from the floor (
see Installation).
The free end of the hose is underwater (
see Installation).
If If the dwelling is on one of the upper floors of a building, there may be
problems relating to water drainage, causing the washing machine to load and
drain water continuously. Special anti-draining valves are available in shops and
help to avoid this inconvenience.
The water drainage system is not fitted with a breather pipe.
The programme does not include a draining phase: some programmes require
manual draining (
see Programmes and options).
The Reduced creases option is enabled: to complete the programme, press the
START/PAUSE button
(see Programmes and options).
The outlet hose is bent (
see Installation).
The drainage duct is clogged.
The drum was not unlocked properly when the appliance was installed
(see Installation).
The washing machine is not level (
see Installation).
The washing machine is trapped between cabinets and a wall
(see Installation).
The load is not balanced properly (
see Description of the machine).
The water inlet hose is not screwed on to the tap correctly (
see Installation).
The detergent dispenser drawer is blocked (for instructions on how to clean it,
see Care and maintenance).
The outlet hose has not been secured properly (
see Installation).
Switch off the machine and unplug the appliance; wait for approximately 1
minute then switch it on again.
If the problem persists, contact Assistance.
The detergent is not designed for machine washing (the packaging should state
that the product is for washing by machine, for washing by hand or machine
or similar).
Too much detergent was used.
Follow the manual unlocking procedure
(see Precautions and tips).
Drain pump may be blocked, see Cleaning the pump under the Care and
Maintenance chapter.
If the problem persists after the above checks have been carried out, shut off the
water tap, switch off the machine and contact Assistance.
From time to time your machine may not operate as it should. Before calling for Assistance (
see Assistance)
, make sure that
the problem cannot be resolved easily using the following list.
Malfunction:
The washing machine will not
switch on and no lights appear
on the control panel.
The wash cycle
does not begin.
The washing machines fails to fill
with water.
The machine continuously fills
and drains water.
The machine does not drain
or spin.
The washing machine vibrates
too much during the spin cycle.
The washing machine leaks.
The icons corresponding to the Wash
Cycle Phase flash rapidly at the same
time as the ON/OFF indicator light.
There is too much foam.
The washing machine door
remains locked.
Temperature LED 1 (No Heat) &
LED 3 (40°) been lighted up
simultaneously.
