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3. RMA Procedures
Return Material Authorizations
• All returns require an RMA (Return Material Authorization) number. Please contact Arista’s
customer service representative or complete the RMA request form to obtain an RMA number
prior to returning a product(s).
• Returns will be authorized in accordance with the following policy: If it is deemed that the unit/
part should be returned, Arista’s customer service representative will give the customer a
return authorization number and a ship to address to return the product.
• Products will not be accepted by Arista Corporation’s RMA department for return if not
accompanied by a valid RMA number, which must be clearly marked on the outside of the
package.
• Products must be returned within 30 days after the date of when the RMA number was issued.
After the 30-day period, the RMA number issued will be invalid. Please do not return products
with an invalid RMA number; Contact Arista’s customer service representative if your RMA
number is invalid.
Warranty Returns
• Products to be returned must be within the applicable warranty period. If the warranty period
is over, the original product will be returned to the customer.
• The RMA number for Warranty Return will be issued within 24 hours from the time that the
RMA application form is received by Arista.
Non-Warranty Returns
• If the customer wishes to return a product for repair that is no longer within the warranty
period, or for damage not covered by the warranty, an Arista sales representative will inform
the customer of the estimated cost of the repair.
• Return of the product will count as the authorization to repair and agreement to pay for the
cost of repair, whether or not it exceeds the original estimate.
4. RMA Credit Policy
Returns for Credit & Credit Types
Returns for credit that require Arista’s management approval may take up to 48 hours for
processing/approval. Products can be returned for credit with the following conditions:
Dead on Arrival (DOA):
The customer must report DOA units to Arista’s RMA department in
14 calendar days after the product is received. Customer can request either return for credit or
replacement. If replacement is requested, Arista will ship the replacement in 7 calendar days and
invoice the customer for the replacement. A credit memo will be issued to the customer after the
DOA product is received and verified.
Evaluation Return:
The customer must notify Arista’s RMA department before or at the end of
the evaluation period if the customer decides to return the evaluation unit. An RMA number must
be obtained from Arista prior to returning the unit.
Short Shipment:
The customer must report for any item received short-shipped or wrong
products received in 7 calendar days after the product is received. The customer can request
either: shipment of missing items, replacement of wrong items or return for credit. If shipment
of missing items or replacement of wrong items is requested, Arista will ship the replacement
in 7 calendar days. A credit memo will be issued to the customer after the returned product is
received and verified.
Non-Open-Box Return:
In the event where a customer places an incorrect order, over stock or
double orders, the customer can request return for credit with the following restocking fees applied.
Restocking Fee:
A 15% restocking fee will apply to non-open-box returns when returned within
3 months after invoice date. A 30% restocking fee will apply to non-open-box returns returned
within 6 months. Beyond 6 months after invoice date, a 50% restocking fee will apply to non-
open-box returns returned within 12 months. Beyond 12 months after invoice date, Arista will not
grant authorization to return non-open-box returns for credit.
Return Condition:
All valid returns for credit products must be returned in its original packaging
and in good condition along with all the items and accessories originally shipped with the
product. Any damages will be assessed and the cost of repair or refurbishment will be deducted
from the credit issued.
No Credit DOA:
No credit will be given to the customer for DOA products received by Arista
beyond 30 calendar days after the invoice date. No credit will be given to all non-cancellable,
non-returnable, custom order parts.