30
Product Limited Warranty
Arista ARP-5500AX-D00 Series waterproof industrial panel computer sold in the U.S.A
and Canada comes with two-year warranty. Arista warranty obligations for its products are
limited to the terms&conditions listed below.
1. Limited Warranty Coverage
•
If the purchased product does not work due to defect in materials, starting after three
years from the date of purchase (invoice date),Arista Corporation will repair or replace
with new or refurbished product or parts.
•
Arista Corporation holds every right to decide for repair or replacement of any product
or part. During the “labor” limited warranty period there will be no charge for labor and
during the “parts” limited warranty, there will be no charge for parts.
•
Customers should ship the defective product or parts to Arista Corporation at their
expense. After repair or replacement, Arista will pay for shipping via UPS Ground back
to the customer.
•
This limited warranty applies to products and services only in the North America region.
Arista Corporation will not pay for any shipping for product or parts for any location
outside of United States.
2. Exclusions and Limitations
•
Limited warranty is applicable to defect in material or workmanship, it does not cover
any general wear and tear, or cosmetic damaged.
•
Damage due to external causes, including, but not limited to, failures which are caused
by products not supplied by Arista Corporation. Also adding or altering any component
without any prior concurrence from Arista Corporation technical support.
•
Limited warranty does not apply to damages caused by failure or negligence, this
include accidents, misuse, abuse, mishandling, misapplication, alteration, faulty
installation, set-up adjustment, improper maintenance, power surge issues with
electrical stability, failure to maintain environmental conditions specified by the
manufacturer, wrong attempt to relocate the system, lightning damage, modification,
product servicing from unauthorized providers, inappropriate product usage without
referring to the manual or instructions and any other change in product component
without prior guidance from Arista Corporation technical support.
•
Any sighs of tempering/altering with serial number will void this warranty.
•
There is no expressed warranty except as stated under “Limited Warranty Cov-erage”.
Under no equitable theory shall Arista Corporation be held liable for monetary and/or
non-monetary damage resulting from normal or abnormal usage of our products. Use,
distribution and/or similar engagement of our products constitute implied agreement to
these and similar Arista Corporation limited liability policies.
3. Technical Support
•
Arista Corporation entire team is dedicated towards customers’ needs and re-
quirements. Arista’s technical support team is available to resolve customer issues over
phone and email. If required, an RMA number is issued to resolve any sort of problem
faced by customers.
•
Customers are required to keep the product serial number handy when contacting the
technical support.
•
Arista Corporation technical support can be reached at Monday through Friday 8:00am
to 5:00PM PST at 510-226-1800 ext.400, fax 510-226-1890 or email support@goarista.
com.
