12
Troubleshooting
Problem
11
There is an
accessory missing
1. A part(s) is missing from box
1. Check the ‘PARTS’ page of your instructions
The vacuum
cleaner does
not switch on
1. The unit is not plugged into a
mains socket
2. The power button on the unit has
not been depressed
3. The thermal motor cut out has
been activated
4. There is no electricity to the
power socket
1. Ensure the plug is firmly in the socket and
switched on
2. Depress the power switch on the unit
3. If the unit has cut out during use, disconnect
the unit from the wall socket, allow to cool
for one hour, clean the filters, empty bin and
check the hose/accessories for blockages
4. Seek expert help from a qualified electrician
The vacuum
cleaner won’t
pick up
1. The accessories are not
correctly fitted
2. There are blockages in the
hose/accessory
3. The dirt container is full
4. The filters are blocked/clogged
5. The carpet height adjust slider
setting is not correct
6. The belt is broken/brushbar
not rotating
1. Check hose/tools are correctly attached to
the machine/hose/tube; refer to ‘ASSEMBLY/
OPERATION’ section
2. Check the air paths of the hose/accessory are
not obstructed by blockages
3. Check dirt container and if necessary empty
4. Frequently cleaning filters will maintain
performance; see ‘MAINTENANCE’ section
5. See ‘OPERATION’ section for correct carpet
height setting for your carpet
6. Disconnect the unit from the power supply,
remove the floor head cover and check the
belt has not detached from the motor spindle
or that the belt is not worn/damaged; see
‘MAINTENANCE’ section
Dust is escaping
from the
vacuum cleaner
1. The filters/dirt container are not
fitted correctly
2. The filters are damaged
1. See ‘ASSEMBLY’ and
‘MAINTENANCE’ sections
2. If the filters are damaged these will
need to be replaced
Accessories
won’t pick up
dust/debris
1. The wrong tool is fitted for the task
2. The tools are blocked
3. The filters are blocked
4. The dirt container is full
5. The hose/tubes are blocked
1. See ‘PARTS’ section
2. Check the air paths of the tools are not
obstructed by blockages
3. Frequently cleaning filters will maintain
performance; check ‘MAINTENANCE’ section
4. Check and empty the dirt container
5. Check the air paths of the hose/tubes are not
obstructed by blockages
The blockage
indicator (if
applicable to
model) activates
1. The filters/dirt container
are blocked
2. The dirt container is full
3. The accessories/hose/tube
are blocked
1. Frequently cleaning filters will
maintain performance; check
‘MAINTENANCE’ section
2. Check and empty dirt container
3. Check the air paths of the accessories/hose/
tubes are not obstructed by blockages
Possible causes
Solutions
For help, spares or assistance please
call: 0845 6042377
or visit www.bagsandfilters.com
Removing debris from the Turbotool
(VU-02 only)
Assembly
Clearing Blockages
1
2
3
1
Removing debris from the hose
Removing debris from the brushbar
1. Remove the rubber ring from the
neck of the Turbotool.
2. Lift the top cover from
the Turbotool.
3. Using scissors cut any threads
from the brushbar and remove.
4. To re-assemble the Turbotool
align the tabs at the front of
the lid and close.
1. Disconnect the hose from the
vacuum cleaner and remove
any blockages and reconnect
the hose securely.
1. Using scissors cut any threads
from the brushbar and remove.