23
V 01/19
TROUBLESHOOTING
PROBLEM
POTENTIAL CAUSE
SOLUTION
The dehumidifier is not working.
It is not possible to adjust the settings.
The temperature is above 35 ° C or below 7
°C.
The internal tank is full.
The tank is not positioned correctly.
The power plug is not inserted correctly.
The air filter is clogged.
Empty the tank
Position the tank correctly
Correctly connect the plug.
Remove and clean the air filter.
The noise suddenly increases while
running
The compressor has just started.
There is a power connection problem.
The unit is placed on an uneven surface.
The air filter is clogged.
Position the unit on an even and
stable surface.
Remove and clean the air filter.
Reduced dehumidification effect
The room temperature is too low.
The set humidity level is inadequate.
The filter is full of dust.
The doors and windows are open.
If the unit is running with a temperature
between 5 and 15 °C, the unit will pause for
automatic defrosting. The compressor will
pause for short periods. After the defrost, the
unit will resume normal operation.
Reduce the humidity level.
Clean the filter.
Close any doors and windows.
Remove objects that obstruct the
inflow and outflow of air.
At first, the air might have a musty
smell
Due to the temperature difference of the heat
exchanger, the air might have a strange smell
at first.
There is water in the tank even when
using the hose for continuous
condensation drainage
Check the drainage connections.
The drainage hose is not connected properly.
Connect the hose correctly.
Remove the drainage hose and
replace it.
The ON/OFF LED does not turn on
when the power is connected
There is no power or the plug is not inserted
correctly.
Check the electrical power supply.
Make sure that the electric circuit
and plug are not damaged.
Make sure that the cable is not
damaged.
The dehumidifier stops working during
dehumidifying process.
Whether the room temperature is too high or
too low and out of the working scope of the
dehumidifier.
The dehumidifier may start
automatically when the room
temperature returns to the working
scope.
The humidity of the room can’t reduce. The room area is too big, which is over its
application scope.
The door and windows of the room aren’t
closed.
The machine unit is operated with a kerosene
heater which releases steam.
There is water in the tank.
Since each machine unit has taken operation
test before leaving the factory, some water
remains on the evaporator flows to the water
tank.
The FULL indicator LED is on.
When the water tank is full, the FULL indicator
led is on for reminding.
