Security
Sadly, hoop theft is a real problem, particularly at music festivals. Your hoop has a few
security features, but your first line of defense should always be to keep an eye on your
hoop.
Cable Lock Port
Your hoop has a lock slot built in to the connector near the button. The slot is compatible
with Kensington brand laptop cable locks. A lock won’t stop a determined thief, but it’ll
make it difficult to run off with the hoop without causing major damage. Locking the
hoop to something immovable like a tree, or even locking it to a backpack, will make your
hoop a less appealing target for would-be thieves.
Software Lock
Your hoop can be set up to require a lock code to be entered before it will start. To enable
the lock feature, press and hold the green button until the hoop flashes red twice. It will
then prompt you to enter a new code by showing four blue lights.
Pick any sequence of four buttons on either remote control. As you press each button, a
light will turn off to show your progress. When you’ve entered four button presses, the
prompt will change to four red lights. Enter the same code again to confirm.
If the codes don’t match, the hoop will flash red and go back to normal operation. If they
match, the hoop will flash blue to confirm that the code was set.
While the lock feature is enabled, the hoop will flash red twice when it’s turned on and
then show four green lights to prompt you for the code. Enter it and the hoop will start
playing patterns as usual. Don’t forget your code! If you do, you’ll need to contact us with
your hoop’s serial number and we’ll provide you with unlocking instructions, but we’ll need
to verify your identity first and the process could take some time.
To turn the lock feature off, hold the green button again and when prompted for the
new code press the button (upper right corner) on the large remote four times, and
again to confirm.
Serial Numbers
Your hoop has a unique serial number stored electronically in the controller. The same
serial number is shown on the clear label near the battery compartment, along with the
hoop’s size.
If your hoop is stolen, file a police report immediately. Send a copy to
and we’ll list your hoop as stolen in our database. If a stolen
hoop turns up, we’ll contact the registered owner and the police.
Serial numbers also indicate when your hoop was made. The first two digits represent the
year and the next two represent the week of the hoop’s assembly. The warranty doesn't
start until your hoop ships so the serial number alone won't tell you if it's still under
warranty, but it'll give you a good idea of how old the hoop is.
