8.
FAQ and Troubleshooting
FAQS
1.
How to switch/change WiFi, update wifi password for device?
1.
Delete the devices in your account in Arenti APP device list.(All
recordings/subscription will be there, until you add it again)
2.
Open APP click 'Add', and follow the steps use the new WIFI network to add the
camera again.
—
Scan the qrcode when indicator is red flashing slowly.
2.
What to do if I can’t receive alert push notification?
1.
Please ensure the Motion Detection: Arenti APP-Device(Tap device to live video
page)-Settings-Alert settings, and Receive Alert Notification is enabled: Arenti
APP-Device(Tap device to live video page)-Settings.
2.
Please ensure the Message service resident (Arenti APP-Me-Settings) is enabled.
The APP will Automatically run in the background to facilitate receiving visitor calls
and alarm messages.
3.
Please ensure notification for Arenti app has been enabled in phone setting. enter
the phone system settings-notifications-find "Arenti" and enable notification
permissions.
4.
If you are using Android mobile phone, if you kill the APP, it will stop to receive the
notification. Please confirm the APP is running there
3.
Whether support viewing the SD card video via the computer?
Yes, It is supported.
1.
Using the Micro SD card reader. Let the computer read the SD card.
2.
You will find the video file in the SD card. It is an MP4 file, you could open and view
the video on the computer directly.
4.
How to delete /erase the video record in Micro-SD Card and Cloud storage?
SD card record: need you format the SD card and delete all recordings:APP-Device(tap
to live video page)-Settings-Recording Management-Format SD card. Also you can use
the SD card reader to connect the Micro-SD card with your computer, choose the file
and delete it.
Cloud video record: it will be overwriting/deleted automatically after 3/7/30days
depends on which service you subscribed. We have 3/7/30days looping cloud storage
service.
5.
Why the night vision image has a big reflection on window/glass?
When night vision is on, the infrared light will turn on also--to get clear image in the
night. It will be very clear in the open area. If faced the glass, the infrared light will
reflect off the glass, making bad image in night. If want to face the glass in the night,
suggest turn off Night vision.
