arcelik 10140 PMF, User Manual

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27 / EN
Washing Machine / User’s Manual
To activate wireless connection:
Press and hold Remote Control
function button for 3 seconds. After countdown
“3- 2- 1”
on the screen
ends,
“On”
symbol appears. When this notification is displayed stop pressing the
remote control button.
The wireless connection icon blinks when the product is connecting the internet. If connection is successful,
icon will remain on.
To deactivate wireless connection:
Press and hold Remote Control
function button for 3 seconds. Countdown
“3- 2- 1”
will be displayed, and
then
“Off”
icon will appear on the display.
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To be able to enable wireless connection, machine setup should be completed through HomeWhiz application. After setup,
wireless connection will be enabled if you press on “Remote Control” button.
• Destek Servis 3” (Support Service 3”)
Support Service is a service where you can create a support request by clicking on the Support Service button
on your appliances and our expert customer representatives will contact you via the phone number you stated
on the HomeWhiz application to provide you help with any kind of issue you are having.
Entering a phone number for Support Service
After pushing and holding on the Support Service button to create a request, you need to have entered a
phone number on the application so that your customer representative may reach you. You may enter or edit
your phone number on the contact menu in HomeWhiz application.
Creating a request on Support Service
To be able to use this service, your product needs to be added on HomeWhiz application and connected to
your home network.
1. Make sure your appliance is connected to the Internet and your phone number is registered on HomeWhiz
application.
2. Push on the Support Service button and hold for 3 seconds.
3. Support Service symbol will start blinking.
4. Once your request successfully reaches customer services, the symbol will illuminate continuously.
5. Customer representatives will contact you over the phone number you entered on HomeWhiz application.
6. When the call is completed, symbol will fade.
During request creation, Support Service symbol will fade if your request is not delivered to customer services.
See: Troubleshooting
Support Service request cancellation
Your request should be successfully delivered to customer services and the symbol is continuously
illuminating, if you wish to cancel your request. To cancel;
1. Press and hold Support service button for 3 seconds.
2. Support Service symbol will start blinking.
3. Once the request is successfully cancelled, the symbol will fade.
Troubleshooting
If the light of support service symbol is not illuminating, fades immediately or blinks constantly after you push
on the support service button:
• Make sure your product is added on HomeWhiz and connected to the Internet.
• Make sure you have a HomeWhiz account and your phone number is entered on the HomeWhiz application.
• This function will not work if you have no Internet access. Check your connection.
• Check if the number you entered on the HomeWhiz application is correct.
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If your product’s wireless network function is disabled, it will be enabled when you push on the support service button.
Wireless connection will stay enabled unless you turn it off after support service is completed.