English
20
Rev.09
11 WARRANTY
Arce reminds you that as manufacturer of this product it is the holder of the rights set forth by Law
by Decree no. 24, dated 2 February 2002, and that the warranty below leaves these rights unchanged.
This Warranty certificate, issued by Arce, with registered headquarters in Dronero (CN), Via 1°
Maggio no. 14, concerns all the components of the stove supplied with the ARCE brand and is
extended to the free repair and/or replacement of them provided that:
the fault arises within 2 years from the purchase of the product and is notified to the retailer
and/or ARCE Service Centre within 2 months from noting it;
it is acknowledged as such by an ARCE Technical Service Centre.
The ARCE Service Centre, after ascertaining the validity of the warranty certificate and legal
purchase invoice/receipt, will not charge any cost for the operations carried out and the components
replaced.
First FREE ignition and test (pellet products only):
Arce S.p.a. provides the end user a
free first ignition
and test service by an ARCE Service centre, with the
purpose of checking that the product is working properly and that installation is carried out according to current
regulations.
The failure to avail of this service could bar the validity of the warranty
The ARCE Service Centre will also provide all the information for correct use and maintenance of the product.
WARRANTY TERMS OF VALIDITY
The warranty is acknowledged as valid provided that :
The stove is installed according to current regulations on the subject, adhering to the instructions contained
herein and by a professionally skilled technician/retailer.
The warranty certificate has been duly completed in all its parts and then confirmed by the retailer or
authorised ARCE Service Centre.
The warranty certificate together with the invoice/receipt are kept and shown to the ARCE Service Centre in
the event of warranty service.
The warranty is not acknowledged as valid in cases in which:
Installation fails to comply with the instructions given herein and in accordance with current regulations on the
subject.
The above-mentioned warranty terms of validity have not been met.
The presuppositions exist of the customer’s negligence due to the lack of or incorrect product maintenance
and/or improper use of it.
Electric/plumbing systems are noted which fail to meet current regulations and are unsuitable for the correct
installation and operation of the product.
Damage is found caused by atmospheric, chemical or electrochemical agents, tampering, alterations or
improper use of the product, inadequacy of the flue and any other cause not deriving from product
manufacturing.
Damage is found caused by corrosion or deposits typical of heating systems (for idro products).
Maintenance operations have been carried out and the replacement of ARCE components with non-OEM ones
by technical personnel not authorised by Arce.
A fuel is used other than the one specified for correct operation and/or of poor quality (pellets and wood).
