Villager User Guide
9
Once again we would like to thank you for buying a Villager stove.
When you buy a Villager stove, you are not only buying a first class appliance, you are buying a
commitment from us to look after you and your appliance.
Villager stoves comes with a FIVE YEAR GUARANTEE against splitting or cracking of the main body.
The main body being defined as the steel outer casing and items fixed immovably to the casing.
All other parts, which would be subject to normal wear or tear are excluded from this guarantee.
These include the firebox liner panels, fuel retainers, throat plate, door rope, door glass, grate bars,
gaskets, hotplate and spigot.
This guarantee shall not apply to any stove that has been altered in any way, or which in our
professional judgement has been subjected to misuse, neglect, accident, abuse or excessive wear
and tear.
The guarantee is conditional upon the appliance being serviced and checked annually by a
qualified heating engineer, with documentation to be retained and produced in the event of a
claim being made.
Claims are not valid where installation does not conform with all building regulations in force at the
time of purchase. The manufacturers decision shall be final. However, if your appliance proves to
be defective as a result of faulty materials or workmanship during the guarantee period, we will
repair or replace it FREE OF CHARGE.
THE USE OF SPARE PARTS OTHER THAN THOSE SUPPLIED BY ARADA WILL INVALIDATE THE APPLIANCE
WARRANTY.
ARADA WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL LOSS, DAMAGE OR
INJURY HOWEVER CAUSED.
All guarantee periods commence on the date of purchase and are non-transferable.
Our guarantee is offered as an addition to your statutory rights.
If you think your stove is not operating correctly please contact your local Villager dealer who will
have the knowledge and facilities to help you.
When you contact your dealer they will want to know:
1. Your name, address, post code and telephone number.
2. Clear and concise details of the fault.
3. Your proof of purchase, installation and annual servicing details will also be required.
If further information is required, our technical helpline will be pleased to help.
Please telephone: 0844 8475107 -or- email: [email protected]
Information is also available at www.arada.uk.com/support
GUARANTEE
