Trouble Shooting Guide
21
The Function Display
Panel does not come on.
A power plug is not properly
inserted, or it is inserted into a
faulty outlet.
The fuse is blown.
The fuse is not inserted properly.
Resolution
Cause(s)
Abnormal condition
Properly insert power plug into
a correctly functioning power
outlet
Replace the fuse. A spare fuse is
located in the rear-panel fuse
holder. (8A / 250V fuse)
pH test shows alkaline water
color as neutral (7) while
acidic water color gets
yellow (6). This is normal
if initial pH is 6.5
Faulty or evaporated reagent:
alkaline / acidity are always
produced in inverse proportion.
Therefore, showing an acidic
color means inversely that alkaline
water has to be generated from
the unit.
Lack of alkaline color can result
from a chemical reaction where
carbonic acid in water evaporates
some test reagent elements.
Test pH value on level
3 or 4 water;
replace reagent.
Power supply is suddenly
cut off while operating the
unit.
Elevated level of salt in the
water or high TDS; extended
operation at high pH;
sudden change in electrical
current. In these cases your
machine will shut down
automatically to protect the
electrodes and circuitry.
Wait - the unit will become
operational again after about
one hour. Your Machine has a
safety mechanism built-in to
protect the electrodes and
circuitry. This mechanism will
shut the Machine down
automatically. This mechanism
protects the unit from overuse
or excessive electric current.
Low output of alkaline water
from the unit.
Filter is clogged. Premature
clogging may be caused by
sudden drop in water quality and
an influx of sediment or other
contaminants, which stress
the filter.
Low pressure in your household
plumbing.
The input hose is bent, kinked or
otherwise restricted.
Replace your filter or clean dust-
pre filter. There may be calcium
build up in the top spout. Clean
the machine with commercial
(30%) vinegar. Call Customer
Support to order new filter.
Ensure water supply valves are
fully open. The water pressure
in house may be too low.
Straighten the bent hose.
