Aqua Engineering & Equipment, Inc.
Returned Goods Policy
Damaged
Merchandise:
Aqua Engineering & Equipment, Inc. cannot be held liable for damage to or loss
of a shipment by any carrier. Claims for damaged products, suspected
damages, container shortages, or pilferage within the container on delivery must
be noted on the delivery receipt. The carrier’s claims representative should then
be notified immediately.
Returned Goods:
Aqua Engineering & Equipment, Inc. cannot assume responsibility for the error of
others. Merchandise ordered incorrectly cannot be returned without written
authorization. Please contact the Shipping/Receiving department for a Return
Materials Authorization (RMA) number. Special /Custom orders or items cannot
be returned. Material must be new and in marketable condition. We reserve the
right to levy a restocking fee on all goods. We will assume all responsibility for
our own errors at no charge to the customer.
Shipping & Receiving
Phone: 407.599.2123
Fax: 407.599.2124
Cancellation or Order Changes:
Orders are processed as they are received. Internet and phone orders must
cancel within 24 hours of order time. Any orders which require custom materials
or components (i.e. custom tanks, brackets, electrical components) cannot be
cancelled once special material has been ordered and/or production has begun.
