18
Your cleaner should be completely wrapped in bubble-
wrap or equivalent protective material. The protected
cleaner should be positioned in the center at the base
of the protective barrier that is shielding the cleaner from
the Power Supply and the Floating Cable underneath.
Insulated protective material like bubble-wrap should
be placed between the cleaner and the shipping box at
walls and top to secure the cleaner and around shipping
during transit (Figs. 30-31).
Include a copy of all information obtained during your
contact with the Authorized Service Center, including
your contact information and cleaner’s serial number in
an envelope (Fig. 32). A copy of the information relevant
to the current technical issue should be sent in the
packaging with your cleaner in an envelope. Please
include a letter indicating the following:
•
Technical issue
•
Troubleshooting procedures that you completed
•
Who you spoke with, when and what was determined
•
Your contact information (name, email, phone
number, address cleaner model name and serial
number)
IMPORTANT: Keep a copy of your shipping information for tracking purposes! See page 25.
Figure 31
Figure 30
The cleaner’s Floating Cable should be coiled
and encircled around the Power Supply located
at the base of the shipping box (Fig. 28).
A protective barrier (preferably thick cardboard)
should be placed on top of the Floating Cable
and Power Supply (Fig. 29).
Figure 28
Figure 29
Figure 32
Corre
spond
ence
