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IMPORTANT USAGE WARNINGS – NON WARRANTY FAULTS
Spas are extremely delicate products and require regular maintenance. Below we will list a number of common
causes of problems which are not covered under this warranty. Should we ever need to visit you to repair your spa
you will be charged the full cost of a repair if we found that the cause was the result of poor maintenance or
customer negligence. Paying full attention to the issues below will help to reduce the risk of damage to your spa.
WATER TREATMENT
The most crucial aspects of spa maintenance is water treatment. Improper water balance will cause damage to
the spas acrylic shell, pumps, jets, heater, headrests and fittings. If we find improper water balance in your spa,
these parts will not be covered under this warranty.
Please note that your spas headrest and filter box face are sensitive to chemical exposure and will discolour
immediately if you over sanitize the water or allow them to float in the water, this will not be covered under this
warranty. Do not clean the spas headrests or filter box face with the spas water only use fresh tap water to clean
the headrests and filter box faces. If you are sanitizing the spa on a once-a-week program it is recommended to
remove the spas headrest on the day you sanitize the spa and replace them a day later to avoid over exposure to
your sanitiser.
Different chemical packs have different methods of caring for the water. You will need to refer to the user guide
that came which your chosen chemical pack for exact details on how to treat your water.
We recommend that you have the spa water tested weekly at a professional pool or spa store to gain accurate
results of the water chemistry. Do not add any doses of Chlorine for 48 hours prior to taking your water in for
testing. When you test at other pool or spas stores, you can use the test results they give you to calculate any
