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www.apricorn.com
Contacting Technical Support
Apricorn provides the following helpful resources for you:
1. Velocity Solo User’s Guide and Quick Start Guide
2. Apricorn’s Website (http://www.apricorn.com)
This gives you the ability to check for up-to-date information.
3. E-mail us at [email protected].
4. Or call the Technical Support Department at 1-800-458-5448.
Apricorn’s Technical Support Specialists are available from 8:00 a.m.
to 5:00 p.m., Pacific Standard Time from Monday through Friday.
RMA Policy
An RMA (Return Merchandise Authorization) tracking number must be issued
by Apricorn. If you need to return or replace your upgrade kit, Apricorn
requires that you perform the following steps:
1. Find your original receipt.
2. Simply call Apricorn’s technical support department with your upgrade kit
part number and a description of the problem(s) you are experiencing.
3. If the Apricorn representative finds cause for a return, they will issue an
RMA number. Please write this number down.
4. Fill out an RMA authorization form with your package. The RMA form is
available on-line at http://www.apricorn.com/support/rma.php.
5. Please send the prepaid package including RMA form and receipt to the
following address, make sure the RMA# is written on the exterior of the
package:
Apricorn
RMA#: __________
12191 Kirkham Road
Poway, CA 92064
The purchaser shall be responsible for any loss or damage to the returned
product until it is received by Apricorn. Purchaser should consider obtaining
insurance with respect to shipping the product.
