9 Apposite Support
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PPOSITE
S
UPPORT
Linktropy units with a product license receive support and maintenance for the term of the
license, including hardware warranty, firmware updates, and customer support. The license
expiration date for limited term product licenses is shown on the Upgrade Tab of the Linktropy
GUI.
For units with an unlimited term license (purchased prior to August 2017), one year of
maintenance is included with purchase, after which a yearly maintenance renewal is required for
ongoing support. License and maintenance renewals are available from Apposite or your
Linktropy reseller.
If you believe your unit is not functioning properly and is under warranty, please upgrade to the
latest firmware release. If the problem persists, please contact Apposite Support at:
[email protected]
1.310.477.9955 ext. 2
When contacting Apposite Support, please include the following information:
Linktropy model
Serial number
Your e-mail address and phone number
Installed firmware version
A detailed description of the problem
Do not attempt to fix any hardware problem yourself. The Linktropy 5510 contains no
user serviceable parts. Opening the chassis voids the warranty.
Summary of Contents for Linktropy 5500
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