TROUBLESHOOT
Below are a few problems that you may encounter during the use of your APOLLO SY-Z18M8 tablet. Please read the
following guide carefully. However if a major problem has been encountered with the device, please contact Sytech Service
Centre for further assistance.
The device does not turn on
Make sure that the battery has some charge which is sufficient for the device to turn on. If after having the device fully
charged the problem still persists, please contact Sytech Service Centre for further assistance.
Some MP3 files do not work on the APOLLO SY-Z18M8.
The MP3 file must respect the layer 3 rules of MPEG1, MPEG2 and MPEG 2.5. Alternatively the file must be converted using
special software.
Some WMA files do not work on the APOLLO SY-Z18M8.
Some WMA files may be protected with DRM rights which do not permit the file to be played on the device.
Some Music, Video and Image formats do not work on the device.
Your APOLLO SY-Z18M8 supports many different types of formats. However the ability to playback different formats also
depends on the application being used. If for some reason one format cannot be played, please search for another
application which is able to support the format required.
Some Apps do not work on the device after downloading and installing.
Due to the different configurations of all the hardware’s available, not all the applications will work in all the tablets. If an
App doesn’t work on your tablet, please contact the application developer for further information.
I connect the tablet to the PC but the PC does not recognize it.
You have to disable the USB debug mode from your settings menu. The PC will then be able to detect the hardware
connected to it. On the tablet you will see a screen asking if you want to turn on usb storage mode.
I upgraded the firmware and I want to retrieve my data back on the tablet.
Sytech recommends the end user to perform a complete backup of the tablet before upgrading the firmware. If the backup
has not been done and the firmware upgrade has taken place, it is not possible to retrieve all the data lost.
Is it possible to use 3G modems on SYTECH TABLETS?
Depending on each tablet, you may or may not use any USB 3G modems. For the tablets that have a USB HOST port, you
may use any USB 3G modem with Wi-Fi access.
Make sure your Wi-Fi is working well.
If the Wi-Fi doesn’t connect for any reason to the available network, and other devices, such as your personal laptop, cell
phone etc it does connect; try changing around the security and encryption standards - WEP, WPA, WPA2, TKIP, and AES.
One other possible problem could be the channels of the router. Change them around and configure it in different ways,
however if it still does not work, you maybe having IP conflicts or experiencing a weak internet signal. Please contact your
internet provider for further assistance.
You will be unable to download applications or use some applications properly without a proper internet connection.
Please always make sure that the Wi-Fi is working properly.
