Aphex
Thermionics
- Division of Aphex Systems Ltd.
Page 6-1
Service & Warranty
6
Model 1100 MkII Mic Preamp - Owner’s Manual
6.1 Obtaining Service
Units should not be shipped to Aphex for service
without first obtaining an RMA (returned mate-
rial authorization). Equipment received without
an RMA may be refused for delivery and returned
to the sender. Contact Aphex customer support
for an RMA. The RMA number must be placed on
the outside of the shipping carton to identify the
unit. Please also include within the container a
brief letter describing the defect or problem, your
name and return shipping address, and a phone
number where we may reach you or someone
else familiar with the problem.
You may contact Aphex customer support
through:
Telephone 1-818-767-2929
Fax: 1-818-767-2641
Internet: [email protected]
Outside the USA, contact your local authorized
Aphex distributor or dealer for service. You can
find the appropriate world-wide service agencies
by contacting Aphex Systems by phone, fax, or on
the Internet.
6.2 Warranty Claims
All warranty claims must be presented to the
Aphex factory customer support department or
to an authorized dealer, distributor, or agency for
processing. Unauthorized repairs and modifica-
tions to the unit may void the warranty at the sole
discretion of Aphex Systems.
Qualification for warranty service will be deter-
mined by the unit’s serial number and purchase
date. Mailing the registration certificate or regis-
tering by the internet is recommended to insure
your warranty rights. In some instances you may
be required to furnish proof of the purchase date
or proof of ownership to obtain warranty ser-
vice. Needless to say, units obtained by fraudulent
means or known to be stolen will not be hon-
ored.
Aphex Systems supports its customers with spare parts and technical
assistance. You may contact us by phone, fax, and the Internet. Out-of-
warranty repair work should be performed by qualified service personnel
only. We recommend contacting the factory or other authorized service
agency for all repair work.
Flip the page for warranty information.
